
I sometimes feel like I’m repeating myself here, but please indulge me. When I get my teeth into learning about something I come back to it over and over, finding new ways to think about it, polishing it up. I love blogs because they offer us a chance to put drafting thinking out into the world and get responses, forcing me to think more deeply and more clearly about things.
Likewise teaching, which for me is always the best stone that sharpens the blade, so to speak. Tomorrow I will rise at an ungodly hour – 4am – to teach a two hour session to some amazing social justice activists in Eastern and Central Europe, who are fighting for things like environment justice, and racial and gender and sexual orientation equality, among other topics. I get to teach about working with complexity.
As part of that, I will elaborate on my little model of constraints, which for the record is now described as Connections, Exchanges, Attractors, Boundaries and Identities the short form of which is CEAB(I). In this blog post I’ll explain why.
These five types of constraints essentially cover all the ways that complex systems or problems are constituted. They function as a mix of constraints that govern and constraints that enable. These two terms come from the work of Alicia Juarrero and Dave Snowden. Governing constraints stop certain things from happening (a door keeps the public out, a bolt attaches two pieces of metal). They create a limitation on action. Enabling constraints create a space, a context or a container in which action can happen within boundaries. They are essential for emergence and coherence in a complex system. Think about form in poetry, or the kinds of direction that managers give their workers. If these constraints are too tight, we compromise and stifle emergence. If they are too loose, we create too diffuse a context for action. A manager that says “do whatever you want” is going to make trouble in the organization. So too will one who says “let me review every single move you make.” Managing enabling constraints is really the high art of working in complexity especially as you can never know in advance what “too tight” and “too loose” looks like.
So far so good.
Now this little model, CEAB(I) can be used to both analyse a situation and to take action to change that situation. When I am confronted with a stuck problem in ir near the complexity domain, I will often do a quick survey of the constraints that are active in the moment. From a social action perspective, lets just look at a relatively straightforward (!) case or trying to change policy around affordable rental housing. What are the constraints at play that create the emergent situation of “unaffordabilty?” Here are a few sketched out thoughts:
CONNECTIONS – Landlords can use AirBnB to get a better revenue stream rather than long term rental; tenants need to be “connected” to find good deals;
EXCHANGES – Insiders in communities recommend “good” tenants to landlords, thereby gaming the market for accessibility to affordable spaces;
ATTRACTORS –Landlords have few incentives to offer long term housing over short term rentals that give them more flexibility; landlord regulations make long term rental prohibitive, but lax regulations on BnB’s make it easy to rent short term; high mortgages and house prices mean landlords charge high rents to recover costs.
BOUNDARIES – Government regulations make developing a suite to be prohibitive (secondary suites are often banned in residential neighbourhoods due to concerns about traffic and noise); restricted zoning means rentals are located only in certain places making them more scarce and therefore higher priced on the market; lack of rental increase guidelines that allow landlords to charge maximum rather than affordable rents.
IDENTITY – Renters perceived as poorer than the home owners in the surrounding neighbourhood; rentals and density considered undesirable as it is perceived to lower property values; density considered a change to the character of a neighbourhood opposed by people with a vested interest in the status quo; fear of outsiders or transient residents.
Okay. You see where this is going. Complex issues are so named because these factors (and many many more) work together to create the emergent characteristic of unaffordable rents.
To change the system we need to change the constraints.
There are some high value targets. For example, you could create a governing constraint in the system that bans rents above a certain price point and creates expensive fines for breaking that law. This may have the unintended consequence of forcing rentals OFF the market and possibly into shotr term rentals OR having a black market emerge of unregulated suites and apartments. It may limit the supply and force renters into tent cities for example, creating another situation. On the other hand such a law may give everyone clarity and force a change for the good. But this is a very high energy solution and requires a great deal of power to effect.
At the other end of the spectrum, you could create different kinds of connections in the system. You could ban AirBnB (as some jurisdictions have done) but also incentivize rentals by providing a property tax breaks to people renting out affordable suites or apartments. Tenants can organize to strike against high rents by creating tight connections and limiting the exchanges that go between them as a class and landlords as a class, forcing political action.
You could also change the nature of the problem by allowing different kinds of rentals (such as secondary suites in single family homes, which happened in my community and instantly increased the amount of rental housing in the stock). Potential renters could form new connections, such as co-ops and co-housing groups (or indeed create tent cities) to create new forms of housing and community.
The four constraints of connection, exchanges, attractors, and boundaries offer places for action. As you go from C —-> E —-> A —> B you require more and more power to act. Creating and enforcing boundaries is very difficult for community organizers to do. But creating new connections and changing the exchanges that happen are accessible tools for people without formal power in a system. This is how people organize and build movements for change. If your hands are not on the levers of power, you need to mobilize to get them there.
Identities are a special class of constraint, and everyone plays in this space. You are often forced into a certain class by the ethos of a culture: in a white supremacist culture like Canada, BIPOC people are often marginalized as outsiders. But white people have choices about using power and privilege, to either uphold the status quo or change it. Identity and context play together. Some people are able to code switch, or form alliances, or play along with epectations and then make surprise moves. The film Black Klansman is a great example of this. How you name yourself, appear, code-switch, separate and join groups is a tactical consideration for making change. Do you join certain clubs and networks to gain influence? Or is it better to stand outside the system and protest? Do you join the mainstream or offer alternatives? Do you participate in advisory panels or critique and tear down the process? Or do you do all of these simultaneously. Identity and identity politics are a big deal.
To set up new attractors and new boundaries is possible only if you have some power. That power can be formal coercive power, or it could be charismatic influence. Even a social movement without policy making capability can force change through boycotts (limiting exchanges), shifting the story (through re-casting identity), creating alliances (connections acorss power gradients) or creating alternative glimpses of the future (off the grid experiments, tent cities communities) that might force policy makers to stabilize good ideas or finally confront the constraints that create problems by breaking them.
Being effective in mobilizing for change requires a huge amount of creativity, collaborative relationship, collective intelligence, and situational awareness. You need to ask:
- How does this problem work?
- What do we have the power to change?
- What do we not yet have the power to change?
- What can we change now that will create more stories and examples of what we want to see and fewer examples of what we don;t want to see?
Then you make small plans, try to catalyze new patterns in the system and see what happens. And you fail. A LOT, which is something that all activists know, but which doesn’t stop them from organizing and working anyway.
A long ramble, but hopefully it gives you a peek at some of the thinking that I’m doing about how power comes into play in influencing complex systems and addressing complex problems. Let me know what you think in the comments.
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Last month Caitlin and I worked with our colleague Teresa Posakony bringing an Art of Hosting workshop to a network of social services agencies and government workers working on building resilience in communities across Washington State. To prepare, we shared some research on resilience, and in the course of that literature review, I fell in love with a paper by Michael Ungar of Dalhousie University.
In Systemic resilience: principles and processes for a science of change in contexts of adversity, Ungar uncovers seven principles of resilience that transcend disciplines, systems and domains of action. He writes:
In disciplines as diverse as genetics, psychology, sociology, disaster management, public health, urban development, and environmental science, there is movement away from research on the factors that produce disease and dysfunction to analyses of capacity building, patterns of self-organization, adaption, and in the case of human psychology, underlying protective and promotive processes that contribute to the resilience of complex systems.
The same is true for my own practice and development around complex facilitation. From a resilience standpoint, my inquiry is, what are the facilitation or hosting practices that help create containers that foster resilience and capacity building?
Ungar’s principles are as follows:
- (1) resilience occurs in contexts of adversity;
- (2) resilience is a process;
- (3) there are trade-offs between systems when a system experiences resilience;
- (4) a resilient system is open, dynamic, and complex;
- (5) a resilient system promotes connectivity;
- (6) a resilient system demonstrates experimentation and learning; and
- (7) a resilient system includes diversity, redundancy, and participation.
I think it’s a moral imperative to build resilience into strategic dialogue and conversations, whether in a short hosted meeting or in a long term participatory process. Participatory work is always a chance to affirm the dignity of human beings. Furthermore, many people come into participatory processes suffering the effects of trauma, much of it hidden from view. While facilitation is not therapy, we cannot practice a “do no harm” approach if we don’t understand patterns of trauma and the way resilience strategies address the effects. Creating “safe enough” space for people to engage in challenging work is itself a resilience strategy. Do it well, and you contribute to long term capacity building in individuals and collectives.
I find these principles inspiring to my complex facilitation practice, because they help me to check designs, and make choices about the kinds of ways I intervene in the system. For example, just off the top of my head, here are some questions and insights we could use to embed our processes with more resilience, related to each principle.
Resilience occurs in contexts of adversity
- Ensure that a group struggles with its work. Don’t be afraid to overload individuals for short periods of time with cognitive tasks (evidenced by confusion, contorted faces, and fatigue). But don’t let that cognitive overload create toxic stress in the system. Your boundary is somewhere between those two points.
- Avoid premature convergence (a Dave Snowden and Sam Kaner principle). Create the conditions so that people don’t simply accept the easy answers without going through the struggle of integrating ideas and exploring emergence.
Resilience is a process
- A resilient system is constantly growing and changing and achieving new levels of capacity, and able to deal with harder and harder stresses. Build-in some adversity to every aspect of organizational life, and you will build capacity building into the organization.
- There is no “final state” of capacity that is acceptable, and so good leadership and facilitation continue to design processes that work the resilience muscle.
- Don’t undertake a “capacity-building project.” Instead, make capacity-building a collateral benefit of engaging in a participatory process.
There are trade-offs between systems when a system experiences resilience
- Watch for the way resilience begins to shift power dynamics and authority in a system. When a group can manage itself well, it requires different support from leadership and different methods of management.
- If the “operating system” of the organization in which a resilient team doesn’t keep pace with the capacity built in the team, a break can occur. Attend to these connections between the resilient parts of the system (that survive by being changed) and the robust parts of the system (that survive by being unchanged).
A resilient system is open, dynamic, and complex
- To my point in a previous post on complex facilitation, you have to work in a complex system with a complexity approach. That means eschewing tendencies to control, closed boundaries, fixed approaches and known outcomes.
- Work with the properties of containers to encourage emergence and self-organization
A resilient system promotes connectivity
- Many of the dialogic methods we use with the Art of Hosting are premised on the fact that everyone in the system is responsible for participating and that relationship is as important an outcome as productivity.
- Working with stories, shared perspectives, diverse identities, and multiple skills in the same process builds connection between people in a system. Solving problems and overcoming adversity together helps individuals become more resilient and connected to each other.
- Any process hoping to survive over time needs to have explicit attention paid to the connections between the parts in the system.
A resilient system demonstrates experimentation and learning
- The very first inquiry of the Art of Hosting community was something like “What if learning together was the new form of leadership we need now?” A good marker of a resilient team or organization is its ability to fail, recover, and learn. Many organizations say they do this. but few actually pull it off.
- Create work in which individuals enjoy solving problems and take pleasure in getting things wrong.
A resilient system includes diversity, redundancy, and participation
- A forest without these features is a tree farm. An organization with these features is a machine.
- Diverse perspectives and lived experiences present opportunities for change and development. They challenge existing ways of doing things and disrupt in helpful ways.
- Redundancy is a feature of living systems. Never be afraid to have the same conversations twice. Or three times.
- Aim for full participation in every meeting. If a person is not participating, the group cannot benefit from their knowledge, experience, or curiosity.
These are just my initial musings on Ungar’s work. They validate many of the practices and methods used in the world of participatory leadership and the Art of Hosting. They also challenge us to make braver choices to create spaces that are harder than we might want them to be so that participants can struggle together to build capacity for change. I truly believe that communities, organizations, and people that develop resilience as a by-product of their work together will be best equipped to face increasing levels of uncertainty and emergence.
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A couple of days I ago I shared a link on twitter from Rob Hopkins about a community meeting held in Totnes in the UK which brought together the community to discuss what to do now that the town had declared a climate emergency. The design of the meeting was highly participatory and I’m grateful that the organizers took time to document and share the results.
The design had all the hallmarks of an effective participatory gathering, including having a well thought through harvest strategy so that the gathering was in service of the work and that it left people engaged, enthusiastic about participating in community work and more importantly trusting one another.
These kinds of gatherings are not uncommon, but it’s unlikely that you’ve ever been to one in your town or city. I’ve been lucky enough over the years to do a few really interesting gatherings in my home community of Bowen Island, including a nearly year long series of monthly Open Space events which ran parallel to our Official Community Plan update and a participatory design session for the future of some of our community lands.
This morning, when asked on twitter what I though contributed to building trust in community meeting I answered with a few thoughts. I’ve written a lot about this before, but it’s always interesting to see what I would say differently at any given time.
So here’s today’s version. As design principles, I think these should be at the centre of design for participatory processes if you want to do things that increase trust:
- Trust the people. Invite them because they care about the issues and they have something to say, and invite them to engage in questions you don’t have answers to. Don’t spend a lot of time lecturing at them. You invited them, treat them like honoured guests.
- Let them host and harvest their own conversations. My core practice here is “never touch the people’s data.” If they are recording insights and clustering themes and writing session reports simply give them the tools or the process for that and let them get on with it. Provide a clear question for them to work on, and let them use their own words to rerecord the answers and insights. Be very careful if you find yourself synthesizing or sense making on behalf of a group. Those are your insights, not theirs.
- Use small groups and mix them up. Put people in proximity to many different ideas and perspectives and let them struggle with difference and diversity. Mix them up. Not every conversation will be great. Let people move on and discover better things in different conversations.
- Work from stories and not opinions. If you want to know about the future of a community ask people to tell stories that somehow capture the change they are seeing, rather than “what do you think is going to happen?” try not to have abstract or aspirational conversations without first grounding the participants in a process that helps them to also see what’s happening in the system.
- Ask people to act within the scope of their agency. Be careful asking for recommendations for other people to do things if you don’t have the resources to undertake those recommendations. Be clear with participants about what you can support at the end of the meeting and what is theirs to do, and don’t ask them for actions that they have no ability to undertake.
If you ask me again in a few months what I would say, it would probably be different, but this is a pretty reliable set of principles to guide design.
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I live on a small island in the sea with a very complicated water supply. We have some community water systems, and a complex geology that means that many people are on wells, and nearly every well seems different. As our population increases, and as the moisture decreases, we are finding ourselves subject to more and more restrictions on what we can do with water. This is as it should be. We cannot live on our island beyond our limits, with a bigger water footprint than the water we have available to us. In the past, you were free to run taps as long as you want. Now we are metered and in some neighbourhoods there are daily sue restrictions. Signs at the entrance to these areas say “Converse Water Or Have None.” It’s not an alarmist message. It is true.
One of the arguments I often hear people using against things like climate change mitigation is that it will somehow restrict their freedom. Libertarians, for whom all taxation is theft, protest against carbon pricing as a tax grab, even though it was always the preferred mechanism of free market economists. Oil companies and manufacturers complain about excessive regulation of fuel standards and emissions, and consumers object to high prices which limit what they are able to do.
Climate change requires a radical shift in the way economies and societies work, and it’s interesting to look at this from a complexity perspective. Ideally in a society you want to manage complex dynamics with complexity based policy solutions. In other words, instead of dictating behaviours, it’s better to influence behaviours by incentivizing things that lead in a positive direction and dis-incentivizing things that lead in a negative direction. This can be done with laws, regulations, pricing incentives, policies, and taxation. These attractors and boundaries create the conditions for behaviour change.
The free market is indeed a self-organizing mechanism, but it is also amoral. There is a reason why, even in the United States where gun ownership is a right, there are plenty of weapons and firearms that are highly restricted and outright banned. There is a good reason why it illegal to dispose of PCBs and dioxin in the atmosphere, despite the fact that for years companies used the fact that air wasn’t taxed to dump their waste products. So markets are regulated and behaviours change. That is a complexity based approach to trouble.
In chaos, the only response is a massive imposition of constraints and restriction of people’s freedom. Think of situation in which you might have required a first responder like a paramedic. If you are injured, you will accept a high degree of control over your life in order to stabilize the situation. First responders impose sometimes extreme levels of command and control to manage a situation. When things are more stable and heading out of chaos, the constraints relax and the complex task of healing or rebuilding or moving on can begin.
The argument I find myself making with folks who object to climate solutions is this: if you think that a simple carbon tax is an infringement on your freedom now, are you willing to live with that freedom now in exchange for much more brutal constraints on your freedom later? As climate emergencies continue to increase, it is very likely that people will be told where they can live and where they cannot, how they are allowed to travel, how much water they can use, what they can do with their land. The increase of control over people increases with the level of crisis and chaos. At a certain point you simply cannot live free beyond the limits of your bio-physical system to maintain you. The system imposes the constraints, and you will have no choice but to be told what to do.
For libertarians and others who value personal choice, now is actually the time to get on board with the complexity tools that can help us make choices that limit our impact on the climate. If we fail to influence populations into positive choices now – and it may already be too late – we will find ourselves increasingly being subjected to highly controlled environments later. One way or the other, our freedom to do whatever we want needs to be curtailed. We have lived for decades in unmitigated commercial and economic freedom on the backs of future generations, and the planet is telling us that it’s over. Choose differently now, or be told what to do later.
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Back in December I announced my intention to take a sabbatical from Facebook and see what would happen. There were a number of factors in that decision, and I’ll share what I learned and what I’m doing now.
I had a few reasons for wanting to take a break:
- Facebook was a huge time waster, and earlier last year I deleted the app from my phone (it and Messenger and Instagram track your life your life and serve you ads based on what you’ve been doing). As a result, I have spent a lot less time there, although I do spend a lot of time on twitter.
- Facebook in engaged in undermining democracy and articles I was reading in 2018 pointed to their intentional and unintentional aiding and abetting behaviour with respect to undermining elections and eroding democratic engagement. Here is a good Atlantic article on that.
- Facebook creates a deep gravity well for conversation. It tailors your news feed using algorithms to only serve you a very small slice of your friends’ activity. Much of what you see confirms what you know and it is designed to activate your brain in a way that causes you to share information and pass it on, deepening confirmation bias, and spreading rumours and lies.
- People communicate on Facebook in shallow and brief ways, meaning large and important conversations for local communities become pile ons, where people that have never made the effort to introduce themselves to others in real life nevertheless feel free to be mean spirited and even borderline libellous while hiding behind their virtual identities. This has major implications in a small community like mine, where big local issues result in people starting rumours, passing judgements and ostracizing and slandering others in a way they would never do if they had to write to the newspaper, or see these people at the General Store. Discussions of complex ideas have devolved into the equivalent of drive-by shootings, often deeply personal.
These were the reasons I took a break and these are the reasons I am not coming back in a meaningful way.
When I started blogging in 2001, the promise of the Web 2.0 was that it would usher in the era of the creator. Any one could now create work on line. Recording studios, radio stations, television and film productions, newspaper, and magazines and book publishing all used to be inaccessible for the common person or the beginner artist. Now anyone could use whatever form of medium they wanted to say what is important to them. Before social media, Web 2.0 was about content creation media. It took time and effort to do it, but you could build a life, connect with others, find community in far flung corners of the globe, and make a contribution.
When social media came about into widespread use, around 2007 in my case with Facebook, the blogging world almost completely disappeared. People whose blogs I followed moved into facebook where I followed them for a while until their well crafted posts were lost in the endless stream of mindless diarizing, half-baked opinions and, later, the endless copypasta of shared memes and viral content. I had a hard time finding my people, but I was enjoying wishing friends a happy birthday and connecting with people from school, 30 years ago.
Over the past ten or so years what has happened is that my time has disappeared into the suck hole of scrolling through useless content instead of producing some of my own. Yesterday, talking with my friend Julien Thomas, I remembered that somewhere I said that democracy depends on us being active participants and not consumers.
Social media has made us consumers of other people’s content. In the 2001-2007 era of blogging, someone would write a post and if it was meaningful to you, you would quote it with an annotation about why it mattered and what your take was on it. Conversation was more considered and content was savoured and appreciated and hardly ever simply passed on. We were all content creators, hyperlinked to other content creators. When commenting began, discussion started to remain in a limited number of places but it was all open in the public and available to anyone. Comment spam really killed open discussion on blogs and maintaining spam-free comments sections became time-consuming. (Luckily there are better tools now, which is why you need to wait for me to approve comments on my blog).
With the dawn of Facebook however, content creation became highly concentrated in only a relatively and proportionally small number of places. Most people on Facebook simply pass it on other people’s stuff, often without any credit or link back to the original creator, and discussion happens behind closed doors and isn’t archived or very easy to access.
These days we are consumers of other people’s content, and we generally pass on what we like and agree with, amplifying it’s impact without adding to it. A few people have complained that they miss me on facebook, that they miss my voice and the things I say. But what I notice is that they like those things mostly because they can pass them on, or because what I have to say validates their views. It makes me I wonder where THEIR voice is, why they haven’t been thinking about things and sharing original opinions. And I wonder half-heartedly why I never get stuff from in my news feed that challenges my biases and my ideas anymore.
I have recently created a sock puppet twitter account to engage with conservatives in Canada, including those who are nationalist, populist and extreme right-wing. I am curious and concerned about the rise of populism and nationalism in Canada and the global connections between far right leaders who are promoting anti-immigrant, anti-globalist politics and messages. Through my “fake” twitter account, I am meeting conservatives that are also opposed to these far right echo chambers, and I am having my own ideas challenged. I am getting into debates and conversations with people I vehemently disagree with. I am posing on twitter as a real person, but not as “Chris Corrigan.”
I’m not going to reveal the identity of that twitter account. It says something to me about the nature of the social media landscape that I feel deeply uncomfortable showing up as my own self in those conversations. Debating with Nazis is not a safe thing to do, especially when one is debating with people hiding behind anonymous identities. And so I show up as a real person but with a fake name. Interesting.
Social media has become a place where relationships have become commercialized transactions and where democratic engagement has devolved into a fact free festival of insulting the other and patting your friends and allies on the back while being served highly specific advertising messages from corporations and political influencers. All the while, someone other than you is getting rich every time you connect to a friend. While it is nice to “stay in touch” I have to say that most of what passes across my screens on facebook is of very little value to me.
I would encourage people to go back to, or start blogging, and I’d encourage you to do it in the spirit of 2001 blogging, not in the spirit of “blog as PR tool” that we see today: share things, speculate, use it as a platform for what I call “Open Source Learning.” Use it as a gift exchange, not as a digital business card. Embed links to other people and add to the gifts of knowledge you receive before passing them on. You can start with WordPress as a powerful, free and easy-to-get-started-with tool.
For me I’ll be using facebook in these ways going forward:
- I’ll be continuing to promote workshops and events there, and for limited times, participating in facebook groups where that is chosen by the group as a way of keeping in touch.
- I will occasionally scan my feed and if I see that you have a birthday, or have experienced a death in the family, and you are a person with whom I have a personal relationship, you may well get an email or a phone call from me.
- I will share blog posts on facebook, but encourage discussion to happen here on the blog, where the world can see it and anyone can participate.
I’ll be going off Instagram and What’s App entirely (both owned by Facebook) and continuing to use twitter (@chriscorrigan) as a place for spontaneous conversation and meeting new voices. You can find my photos on Flickr, which has recently become revitalized and awesome again. If you have a blog, let me know and I’ll add you to my RSS feed (I use Inoreader for that)