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Category Archives "Community"

Principles of resilience for designing and facilitating containers for complex work

October 30, 2019 By Chris Corrigan Art of Hosting, Collaboration, Community, Complexity, Conversation, Culture, Democracy, Design, Emergence, Facilitation, Featured, Leadership, Organization, Power 4 Comments

Last month Caitlin and I worked with our colleague Teresa Posakony bringing an Art of Hosting workshop to a network of social services agencies and government workers working on building resilience in communities across Washington State. To prepare, we shared some research on resilience, and in the course of that literature review, I fell in love with a paper by Michael Ungar of Dalhousie University.

In Systemic resilience: principles and processes for a science of change in contexts of adversity, Ungar uncovers seven principles of resilience that transcend disciplines, systems and domains of action. He writes:

In disciplines as diverse as genetics, psychology, sociology, disaster management, public health, urban development, and environmental science, there is movement away from research on the factors that produce disease and dysfunction to analyses of capacity building, patterns of self-organization, adaption, and in the case of human psychology, underlying protective and promotive processes that contribute to the resilience of complex systems.

The same is true for my own practice and development around complex facilitation. From a resilience standpoint, my inquiry is, what are the facilitation or hosting practices that help create containers that foster resilience and capacity building?

Ungar’s principles are as follows:

  • (1) resilience occurs in contexts of adversity;
  • (2) resilience is a process;
  • (3) there are trade-offs between systems when a system experiences resilience;
  • (4) a resilient system is open, dynamic, and complex;
  • (5) a resilient system promotes connectivity;
  • (6) a resilient system demonstrates experimentation and learning; and
  • (7) a resilient system includes diversity, redundancy, and participation.

I think it’s a moral imperative to build resilience into strategic dialogue and conversations, whether in a short hosted meeting or in a long term participatory process. Participatory work is always a chance to affirm the dignity of human beings. Furthermore, many people come into participatory processes suffering the effects of trauma, much of it hidden from view. While facilitation is not therapy, we cannot practice a “do no harm” approach if we don’t understand patterns of trauma and the way resilience strategies address the effects. Creating “safe enough” space for people to engage in challenging work is itself a resilience strategy. Do it well, and you contribute to long term capacity building in individuals and collectives.

I find these principles inspiring to my complex facilitation practice, because they help me to check designs, and make choices about the kinds of ways I intervene in the system. For example, just off the top of my head, here are some questions and insights we could use to embed our processes with more resilience, related to each principle.

Resilience occurs in contexts of adversity

  • Ensure that a group struggles with its work. Don’t be afraid to overload individuals for short periods of time with cognitive tasks (evidenced by confusion, contorted faces, and fatigue). But don’t let that cognitive overload create toxic stress in the system. Your boundary is somewhere between those two points.
  • Avoid premature convergence (a Dave Snowden and Sam Kaner principle). Create the conditions so that people don’t simply accept the easy answers without going through the struggle of integrating ideas and exploring emergence.

Resilience is a process

  • A resilient system is constantly growing and changing and achieving new levels of capacity, and able to deal with harder and harder stresses. Build-in some adversity to every aspect of organizational life, and you will build capacity building into the organization.
  • There is no “final state” of capacity that is acceptable, and so good leadership and facilitation continue to design processes that work the resilience muscle.
  • Don’t undertake a “capacity-building project.” Instead, make capacity-building a collateral benefit of engaging in a participatory process.

There are trade-offs between systems when a system experiences resilience

  • Watch for the way resilience begins to shift power dynamics and authority in a system. When a group can manage itself well, it requires different support from leadership and different methods of management.
  • If the “operating system” of the organization in which a resilient team doesn’t keep pace with the capacity built in the team, a break can occur. Attend to these connections between the resilient parts of the system (that survive by being changed) and the robust parts of the system (that survive by being unchanged).

A resilient system is open, dynamic, and complex

  • To my point in a previous post on complex facilitation, you have to work in a complex system with a complexity approach. That means eschewing tendencies to control, closed boundaries, fixed approaches and known outcomes.
  • Work with the properties of containers to encourage emergence and self-organization

A resilient system promotes connectivity

  • Many of the dialogic methods we use with the Art of Hosting are premised on the fact that everyone in the system is responsible for participating and that relationship is as important an outcome as productivity.
  • Working with stories, shared perspectives, diverse identities, and multiple skills in the same process builds connection between people in a system. Solving problems and overcoming adversity together helps individuals become more resilient and connected to each other.
  • Any process hoping to survive over time needs to have explicit attention paid to the connections between the parts in the system.

A resilient system demonstrates experimentation and learning

  • The very first inquiry of the Art of Hosting community was something like “What if learning together was the new form of leadership we need now?” A good marker of a resilient team or organization is its ability to fail, recover, and learn. Many organizations say they do this. but few actually pull it off.
  • Create work in which individuals enjoy solving problems and take pleasure in getting things wrong.

A resilient system includes diversity, redundancy, and participation

  • A forest without these features is a tree farm. An organization with these features is a machine.
  • Diverse perspectives and lived experiences present opportunities for change and development. They challenge existing ways of doing things and disrupt in helpful ways.
  • Redundancy is a feature of living systems. Never be afraid to have the same conversations twice. Or three times.
  • Aim for full participation in every meeting. If a person is not participating, the group cannot benefit from their knowledge, experience, or curiosity.

These are just my initial musings on Ungar’s work. They validate many of the practices and methods used in the world of participatory leadership and the Art of Hosting. They also challenge us to make braver choices to create spaces that are harder than we might want them to be so that participants can struggle together to build capacity for change. I truly believe that communities, organizations, and people that develop resilience as a by-product of their work together will be best equipped to face increasing levels of uncertainty and emergence.

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Increasing trust in community meetings

October 2, 2019 By Chris Corrigan Art of Harvesting, Art of Hosting, Bowen, Collaboration, Community, Democracy, Design, Facilitation, Featured, Stories

A couple of days I ago I shared a link on twitter from Rob Hopkins about a community meeting held in Totnes in the UK which brought together the community to discuss what to do now that the town had declared a climate emergency. The design of the meeting was highly participatory and I’m grateful that the organizers took time to document and share the results.

The design had all the hallmarks of an effective participatory gathering, including having a well thought through harvest strategy so that the gathering was in service of the work and that it left people engaged, enthusiastic about participating in community work and more importantly trusting one another.

These kinds of gatherings are not uncommon, but it’s unlikely that you’ve ever been to one in your town or city. I’ve been lucky enough over the years to do a few really interesting gatherings in my home community of Bowen Island, including a nearly year long series of monthly Open Space events which ran parallel to our Official Community Plan update and a participatory design session for the future of some of our community lands.

This morning, when asked on twitter what I though contributed to building trust in community meeting I answered with a few thoughts. I’ve written a lot about this before, but it’s always interesting to see what I would say differently at any given time.

So here’s today’s version. As design principles, I think these should be at the centre of design for participatory processes if you want to do things that increase trust:

  • Trust the people. Invite them because they care about the issues and they have something to say, and invite them to engage in questions you don’t have answers to. Don’t spend a lot of time lecturing at them. You invited them, treat them like honoured guests.
  • Let them host and harvest their own conversations. My core practice here is “never touch the people’s data.” If they are recording insights and clustering themes and writing session reports simply give them the tools or the process for that and let them get on with it. Provide a clear question for them to work on, and let them use their own words to rerecord the answers and insights. Be very careful if you find yourself synthesizing or sense making on behalf of a group. Those are your insights, not theirs.
  • Use small groups and mix them up. Put people in proximity to many different ideas and perspectives and let them struggle with difference and diversity. Mix them up. Not every conversation will be great. Let people move on and discover better things in different conversations.
  • Work from stories and not opinions. If you want to know about the future of a community ask people to tell stories that somehow capture the change they are seeing, rather than “what do you think is going to happen?” try not to have abstract or aspirational conversations without first grounding the participants in a process that helps them to also see what’s happening in the system.
  • Ask people to act within the scope of their agency. Be careful asking for recommendations for other people to do things if you don’t have the resources to undertake those recommendations. Be clear with participants about what you can support at the end of the meeting and what is theirs to do, and don’t ask them for actions that they have no ability to undertake.

If you ask me again in a few months what I would say, it would probably be different, but this is a pretty reliable set of principles to guide design.

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Seven Little Helpers for dialogue and action: Part 7 – Stay together

August 26, 2019 By Chris Corrigan Art of Hosting, Being, Community, Design, Facilitation, Featured, First Nations, Leadership, Practice

Part seven of a seven part series on the seven little helpers for dialogue and action

  • Part 1: Presence
  • Part 2: Have a good question
  • Part 3: Use a talking piece
  • Part 4: Harvest
  • Part 5: Make a wise decision
  • Part 6; Act

7. Stay together.

Our final little helper in this series is maybe the most important and it perhaps brings us back to the beginning again. Quite simply, if you have taken the time to do good work, the best way to ensure that it is sustainable over time is to stay together. Important work requires a strong relationship between people that can hold the work as it moves, grows, changes, and sometimes fails. As my colleague Tuesday Ryan-Hart says, “relationship is the result.” Good work done in the absence of good relationship rarely fulfills its potential.

I remember watching an American sports broadcast of the FIFA World Cup in 2010, with German legend Jürgen Klinsmann reporting as a correspondant for ESPN from the French team’s training camp. The French team imploded that summer, a team that had squeaked into the Finals on a poor refereeing decision to begin with. The team scored only one goal in the group stages and lost all three of its games. The players revolted and brawled with coaches and administrators. It was horrible.

When asked why the team was performing so badly on the pitch by the American sports anchors, Klinsmann stared incredulously into the camera and said “because they don’t like each other; they are not friends.” The Americans blinked dumbfoundedly at an answer that seemed to come from a kindergarten teacher. But to anyone that has played a game like football, (or hockey or basketball and other “flow” sports) you will know EXACTLY what Klinsmann was saying: without good relationships, it is impossible for talent to perform at its potential. Staying together is everything.

So here are a few principles to keep that going.

Give equal attention to action and relationship. Relationship is sustainability. Developing and practicing good working relationships is essential. The fruits of good relations are borne when times get tough and if you haven’t been actively practicing as you go, it will be too late to draw on those resources when you’re in a hole. Find ways, in all of your strategic work, to also do the work of maintaining trust, respect, generosity, and honesty. Have string enough relationships that there is no fear to call each other to account, because you all know that it is for the greater good. Every planning session, every update meeting, every community consultation is a chance to generate good results and good relationship. Make sure you build in co-responsibility to care for the quality of relationship as well as the quality of results.

Check in with one another to maintain healthy relationship last based on openness, trust and support. There is a personal aspect to this, and team members should be doing their work to create productive and healthy relationships. Take time to celebrate and to socialize. Build in depth to your relationships. The best teams I have ever been on are with people who become trusted friends, and even if our work goes sideways or our working relationships crumble, we can walk away still holding each other in high esteem. It isn’t easy and that is what makes it worthy.

Whenever possible create and work with conditions for reciprocity, gifting and mutual support. The biggest lessons I have learned from healthy indigenous communities and organizations focus on this. Reciprocity, gifting, and mutual support are practically essential features of every indigenous group I have ever worked with. You simply cannot show up in these spaces self-centred, single-mindedly focused on transactional work, or unwilling to offer mutuality and support. Organizations and communities who hold a high ethic around these issues tend to be resilient and generative over time. So accept the invitation to decolonize your approach to relationships, especially when you walk into a place holding power and privilege.

I hope this series has been useful and inspiring. It’s been fun reading the comments and the additional insights. If you have more to add later but find the comments closed, please contact me and let me know.

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Principles focused evaluation and racial equity

June 4, 2018 By Chris Corrigan Collaboration, Community, Evaluation, Featured, First Nations 8 Comments

I was happy to be able to spend a short time this week at a gathering of Art of Hosting practitioners in Columbus, Ohio. People had gathered from across North America and further afield to discuss issues of racial equity in hosting and harvesting practices. I’ve been called back home early to deal with a broken pipe and a small flood in my house, but before I left I was beginning to think about how to apply what I was learning with respect to strategy and evaluation practices. I was going to host a conversation about this, but instead, I have a 12 hour journey to think with my fingers.

My own thinking on this topic has largely been informed by the work I’ve done over thirty years at the intersection between indigenous and non-indigenous communities and people in Canada. Recently this work has been influenced by the national conversation on reconciliation. That conversation, which started promisingly, has been treated with more and more cynicism by indigenous people, who are watching non-indigenous Canadians pat themselves on the back for small efforts while large issues of social, economic and political justice have gone begging for attention. Reconciliation is gradually losing its ability to inspire transformative action. And people are forgetting the very important work of truth coming before reconciliation. Truth is hard to hear. Reconciliation is easy to intend.

As a result, I’m beginning to suggest to some non-indigenous groups that they should not think of their work as attempting to get to reconciliation, but instead to focus on work with indigenous communities that has a real and tangible and material impact on indigenous people. Reconciliation can then a by-product and a way of evaluating the work while we work together to achieve positive effects.

So my question now is, what if reconciliation was one of the ways we evaluated work done with indigenous communities, and not as an end in itself?

x x x

“Every action happens within a frame and the frame is very important.”

— Maurice Stevens, on Sunday prefacing a story he told about race.

Evaluation is a very powerful tool because it is often a hidden frame that guides strategic work. Ethical evaluators work hard to prevent their work from becoming an intervention that determines the direction of a project. In work that involves social change, poorly designed evaluation can narrow the work to a few isolated outcomes, and leave people with the impression that complex problems can only be addressed by linear and predictable planning practices.

Wielded unconsciously, evaluation can be a colonizing tool introducing ways of knowing that are alien to the cultures of the communities that are doing the work. Sometimes called “epistemic violence” this kind of intervention devalues and erases the ways participants themselves make sense of their world, know about their work and the standards by which they value an action as good.

Complexity demands of us that we work towards an unknowable and unpredictable future in a direction that we agree is good, useful, and desirable. Agreeing together what is good and desirable for a project should be the work of the people upon whom the project will have a direct affect. The principle of “Nothing about us without us” captures this ethical imperative. In complex adaptive systems and problems, outcomes are impossible to predict and the ways forward need to be discovered. Imposing a direction or a destination can have a substantial negative impact on the ability of a community to address its issues in a way that is meaningful to the community. Many projects fail because they became about achieving a good evaluation score. It is a powerful attractor in a system.

Evaluation frameworks are based on stories about how we believe change happens. I have seen many examples of these stories over the years:

  • An orderly sequence of steps will get you to your goal.
  • The people need to be changed in order for a new world to arise.
  • Leadership must go tot the mountain of enlightenment and bring down a new set of brilliant teachings to lead the people in a different direction.
  • We are feeling our way through the woods, discovering the truth as we go.
  • Life is like navigating on a storm tossed sea and our ability to get where we are going relies on our ability to understand how the ship and the weather and the ocean works.
  • If only we can put the parts together in a greater whole, then the collective impact we desire will be made.

You can probably name dozens of the archetypal stories that underlie the way you’ve made sense of projects you are involved in. But how often are these stories questioned? And what if the stories we use to frame our evaluation and ways of knowing about what’s good are based on stories that are not relevant or, worse, dangerous, in the context in which we are working?

I once sat with Jake Swamp, a well known Mohawk elder who told me a story of the numerous times that he met with the Dalai Lama. Jake said that he and the Dalai Lama often discussed peace as that was a key focus of their work, and their approaches to peace differed quite substantially. To paraphrase Jake, for the Dalai Lama, peace was attainable through individual practice and enlightenment, mainly through personal meditation. Jake offered a different view, based on the Great Law of Peace, which is the set of organizing principles for the Haudenosaunee Confederacy. In this context, individuals achieving a state of peace separate from their family and clan are dangerous to the whole. For Jake, peace is an endeavour to be worked on collectively and and in relationship and the difference for him was critical.

Imagine an evaluator then, working with the Dalai Lama’s ideas of peace and applying them to the workings of the Haudensaunee Confederacy. A de-emphasis on personal practice would get a failing grade. The story of how to achieve peace determines what the evaluator looks for and, if the evaluator was a practicing Tibetan Buddhist for example, they might not even be able to see how Haudenosaunee chiefs clan mothers, families, and communities were working on maintaining peace.

This happens all the time with evaluation practice. The stories and lenses that evaluators use determine what they see, and their intervention in the project often determines the direction of the work..

x x x

Recently several colleagues and I attended a workshop with Michael Quinn Patton who was introducing the new field of principles-focused evaluation. I got excited at this workshop, not only because Quinn Patton is an important theorist who has brought complexity thinking into the evaluation world, but also because this new approach offers some promise for how we might evaluate the principles that actively shape the way we plan, work and evaluate action.

Interventions in complex systems rely on the skillful use of constraints. If you constrain action too tightly – through rules and regulations and accountability for unknowable outcomes – you get people gaming the system, taking reductionist approaches to problems by breaking them into easily achievable chunks and generally avoiding the difficult and uncomfortable work in favour of doing what needs to be done to pass the test. It doesnot result in systemic change, but a lot of work gets done. However, if you apply constraints too loosely and offer no guideposts at all, work goes many different ways, money and energy gets stretched and the impact is diffuse, if even noticeable at all.

The answer is to guide work with principles that are flexible and yet strong enough to keep everyone moving in a desirable direction. You need a malleable riverbank, not a canal wall or a flooded field. Choose principles that will help keep you together and do good work, and evaluate the effectiveness of those principles to achieve effective means and not simply desired ends.

Quinn Patton gives a useful heuristic for developing effective principles for complexity work. These principles are remembered by the acronym GUIDE (explanations are mine):

  • GUIDING: Principles should give you a sense of direction
  • INSPIRATIONAL: Principles should inspire new action
  • USEFUL: Principles should help you make a decision when you find yourself in a new context
  • DEVELOPMENTAL: Principles should be able to evolve with time and practice to meet new contexts
  • EVALUABLE: You should be able to know whether you are following a principles or not.

Because principles focused evaluation – and I would say principles-based planning – are context dependant, one has a choice about what principles to use. If I was evaluating the Dalai Lama’s approach to peace making I might use a principle like:

The development of individual mindfulness practice twice a day is essential to peace.

If I was working with Jake perhaps we might use a principle like:

A chief must be in good relation with his clan mothers in order to deliberate in the longhouse to maintain peace.

Principles are then used to structure action so that it happens in a certain way and evaluation questions are designed to discover how well people are able to use these principles and whether they had the desired effect. Using monitoring processes, rapid feedback, story telling and reflection means that the principles themselves become the thing that is also evaluated, in addition to outcomes and other learning that goes on in a project.

The source of those principles are deeply rooted in stories and teaching from the culture that is pursuing peace and peacefulness. It is very useful for those principles to be applied within their context, but very ineffective for those principles to be applied in the other context.

And so perhaps you can see what this has to do now with reconciliation – and racial justice – as a evaluation framework and not necessarily a stated outcome. If reconciliation and racial justice is a consequence of the WAY we work together instead of an outcome we know how to get to, then we must place our focus on evaluating the principles that guide our work together, no matter what it is, so that in doing it, we increase racial equity.

It is entirely possible for settler-colonial governments to do work that benefits indigenous communities without that work contributing towards reconciliation. The federal government could choose to fund the installation and maintenance of safe running water systems in all indigenous communities, and impose that on First Nations governments, sending in their own construction crews and holding maintenance contracts without involvement of First Nations communities. The outcome of the project might be judged to be good, but doing it that way would be against several principles of reconciliation, including the principle of working in relationship. Everyone would have running water – which is desperately needed – but the cause of reconciliation might be set back. Ends and means both matter.

x x x

So this brings me to practicalities. How can we embed racial justice, equity or reconciliation in our work using the evaluation of principles?

Part of the work of racial justice and reconciliation is to work from stories and ways of knowing of groups that have been marginalized by privilege and colonization. We often work hard – but often not hard enough – to include people in the design of the participatory strategic and process work that affects their communities but it is rare in my experience that those same voices and ways of knowing are included in the evaluation of that work. If reconciliation and justice is to ALSO be an outcome of development work, then the way to create evaluation frameworks is to work with the stories of community and question the implicit narrative and value structures of the evaluators.

This can be done by, for example, having Elders and traditional storytellers share important traditional stories of justice or relationship with project participants and then convening participants in a workshop to identify the values and principles that come through the teachings in these stories. Making these principles the core around which the evaluation takes place, and including the storytellers and Elders in the evaluation of the effectiveness of those principles within the project over time, seems to me to a simple and direct way to embed the practice of racial justice and reconciliation in the work of funding and resourcing projects in indigenous communities.

I am not a professional evaluator but my interest in the field is central to the work that I do, and I have seen for years the impact that evaluation has had on the projects I have been involved in. Anything that disrupts traditional evaluation to open up frameworks to different ways of knowing holds tremendous value for undermining the hidden effects of whiteness and privilege that threads through typical social change work supported by large foundations and governments.

But from this reflection, perhaps I can offer my own cursory principles of disrupting evaluation to build more racial equity into the work I do. How about these:

  • Work with stories about justice and relationship from the communities that are most affected by the work.
  • Have members of those communities tell the stories, distill the teachings and create the principles that can be used to evaluate the means of social change work.
  • Include storytellers and wisdom keepers on the evaluation team to guide the work according to teh principles.
  • Create containers and spaces for people of privilege to be stretched and challenged to stay in the work despite discomfort, unfamiliarity and uncertainty. As my friend Tuesday Ryan-Hart says, “relationship is the result.”

I’ll stop there for now and invite you to digest this thinking. If you are willing to offer feedback on this, I’m willing to hear it.

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A couple of musings on democracy

May 18, 2018 By Chris Corrigan Collaboration, Community, Conversation, Democracy, Featured

Two links in the feed this morning had me thinking about democracy, participation and local governance.

Duncan Green provides a review of the new book How to Rig an Election, by Nic Cheeseman and Brian Klaas. There are many ways to hack a democracy, including gerrymandering electoral districts, influencing or straight out hacking of polls, manipulating voter registration and making it difficult to vote. The authors in this new book point out an important truth:

Leaders are most likely to try and stay in power when they believe that their presence is essential to maintain political stability; in cases when they are less committed to plural politics; when they have engaged in high-level corruption and/or human rights abuses; when they lack trust in rival leaders and political institutions; when they have been in power for a longer period of time; and when they control geostrategically important states with natural resources, effective security forces, weak institutions and high levels of distrust.

Threats to the voting system are global, affecting every country and every level of government. Many of the characteristics of these governments and leaders are present and increasing in Canada and we have already seen election irregularities over the past decade in Canada, including, targeted misinformation campaigns, allegations of identity theft, and cyber security threats.

But democracy is not simply about voting. While the voting process is important, it is what happens in-between elections that shows the mark of a mature democracy. How are you involved in your local governments? Do you have the ability to participate in decisions beyond sending in petitions, protesting or writing to your representatives? Do your governments conduct “sell and tell” sessions disguised as consultation? Does your participation have a meaningful impact?

Most of us simply move from election to election without much participation at all in governance and citizen participation.  This lack of involvement leads to apathy and makes it easier for elections to be manipulated and for government policy making to be overtaken by other interests.  Witness last week’s agreement between Nestle and Kinder Morgan to move the proposed path of the TransMountain pipeline so that it wouldn’t pose a risk to an aquifer that Nestle uses to produce bottled water.  Kinder Morgan was accommodating of the request, but the Coldwater First Nation, who had the same request with the same concerns that its community water system would be imperilled by the pipeline received the cold shoulder. Who is making policy? Where are the levels of government that are supposed to be protecting the rights of citizens? The decision making process is too opaque, and not enough people know or care, so decisions get made every single day that affect citizens’ rights in favour of commercial interests. In this case, neither company is even Canadian and yet they are divvying up local aquifers, while actual local governments can’t get any attention at all, on exactly the same issue.

The essence of democracy is not voting, it is participation.  To leave you with hope, take some time to read about the work being done in Cali, Colombia, and Bologna, Italy with respect to inclusion of citizens in urban planning, deliberation and experimentation as they work to build civic culture, belonging and identity.  These projects are easy to design and implement but they require effort and they require local councils to take an interest in what citizens have to say and to provide them with the tools to build the communities they want to live in. Such participation in the long term increases voter participation, knowledge of governance processes and collective responsibility for the health of democracies.

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Events
  • Art of Hosting April 27=29, 2026, with Caitlin Frost, Kelly Poirier and Kris Archie, Vancouver, Canada
  • The Art of Hosting and Reimagining Education, October 16-19, Elgin Ontario Canada, with Jenn Williams, Cédric Jamet and Troy Maracle
Resources
  • A list of books in my library
  • Facilitation Resources
  • Open Space Resources
  • Planning an Open Space Technology meeting
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Find Interesting Things

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