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Category Archives "Complexity"

Holding space for self-organization

March 30, 2023 By Art of Hosting, Complexity, Design, Emergence, Facilitation, Featured, Leadership, Open Space, Organization, Power

Four things conspiring here today.

  1. I had lunch with a friend/student, and we had a long conversation about what it means to “hold space.”
  2. This post from Michelle Holliday in which she finds herself Rethinking Self-Organization.
  3. Working with Cynthia Kurtz, who published Confluence a couple of years ago, which is a framework that helps create a thinking space for the intersections of organization and self-organization.
  4. Getting ready to teach our next cohort of Complexity From the Inside Out.

So before you dive into this post, go play Horde of the Flies at Complexity Explorables. Play with the sliders. Find a way to lock all the dots in one super stable state. Find a way to ensure endless randomness. Find a way to have the dots self-organize such that patterns emerge, persist for a while, and then change. Play with trying to control the system. See if you can get desired results.

Now, what’s going on here?

There is a relationship between organization and self-organization. Systems self-organize within constraints. Without constraints, anything is possible, which makes it far more likely that complete nonsense will occur, utter chaos. But with too many constraints in a system, nothing will emerge, and the system will be locked into one steady and stable pattern with no possibility for emergence, adaptation or evolution.

This intersection between organization (the deliberate application of constraints) and self-organization (what happens inside a constrained space) is really the whole world in which facilitation and leadership play. It is the world of complexity. As Dave Snowden and Cynthia Kurtz wrote with a nod to Alicia Juarerro in “The New Dynamics of Strategy” back in 2003:

Humans are not limited to acting in accordance with predetermined rules. We are able to impose structure on our interactions (or disrupt it) as a result of collective agreement or individual acts of free will. We are capable of shifting a system from complexity to order and maintaining it there in such a way that it becomes predictable. As a result, questions of intentionality play a large role in human patterns of complexity.

Kurtz, C & Snowden, D (2003) “The New Dynamics of Strategy: sense making in a complex-complicated world” in IBM Systems Journal Volume 42 Number 3 pp 462-483

This remains one of the critical insights about anthro-complexity that is the basis for how I look at facilitation and leadership.

Practically speaking, the implication here is clear. Anyone working with a group will find themselves creating a temporary space inside of which some degree of self-organization will take place and outside of which one’s influence is limited. The job is to manage the constraints in the system, which means primarily creating a container formed of boundaries and catalyzing attractors, which creates a context for connections and exchanges between people inside the container. Once the container is set, one monitors it and, if possible, works with the constraints to take what is happening in a positive direction of travel.

THIS IS A PERILOUS UNDERTAKING. It is fraught with power dynamics, ethical questions, moral quandaries, conflicting value judgements, surprising results and crushing failures. There is always a chance that people will have a peak experience of their life, and it’s also possible that someone will experience traumatic and lasting harm. Along the way, you might even get good work done, if the existential crisis doesn’t eat you first. If you think leadership (or facilitation, parenting, or being a citizen) is easy, you haven’t lived.

Many of us get into facilitation because we want to help create a better world. Creating the conditions for good creative work, productive dialogue, and good relations is one way that can happen. The shadow side of this is that we often get VERY attached to what happens in the containers we create. More attached than we think we are. We want things to go well, we want people to be safe, we want a good outcome, and we want every voice to matter and for people to exercise their power and leadership. We cannot guarantee any of those things, let alone that any of them will go the way we want. Too often, facilitation and leadership situations fail on the reefs of good intentions. Things grow very controlling and prescriptive. And yet…

And yet, the work of holding space is not a flakey woo-woo concept. Holding space means two things. First, it is about creating and holding a boundary, or as Dave Snowden famously puts it when describing the complexity approach to hosting a children’s birthday party: “We draw a line in the sand known as a boundary…and we say to the children ‘cross that you little bastards and you die.'”

Second, it is about creating probes inside this container that influence how people behave inside it. When it appears that one of the probes has become a beneficial attractor, we find ways to stabilize it. And when one starts producing non-beneficial behaviours, we destroy it right away because emergence and self-organization can make bad things worse, and as any parent or gardener knows, you need to learn to nip things in the bud.

That’s what facilitation is. And it’s a lifelong practice where you will get that balance wrong a lot of the time. In fact, I would say that MOST of the time, I get it “wrong” because no matter where you start, as soon as the people enter the room, shit gets real, as the kids say. It’s all about how one adjusts to the situation. Hence, you need to build flexibility and adaptability into the process design, and keep a careful watch on what is going on, both in the container around you and in the container inside you, because THAT one is often the one that creates the most trouble.

Buy and read Cynthia’s book if you want a guided tour through the very deepest implications of this simple intersection of organization and self-organization. I’m going to bring the essence of her ideas into this upcoming cohort of Complexity Inside and Out because I think it really helps us explain the terrain upon which leadership, management, facilitation and coaching all take place. And I think it also presents an honest take on facilitation and leadership and how those roles are related to issues of control, constraint, creativity, emergence and self-organization.

Managing polarities on Bowen Island

March 29, 2023 By Bowen, Community, Complexity, Democracy, Featured, Uncategorized 4 Comments

One of the hallmarks of a complex problem is the fact that we are confronted by paradox and polarity everywhere we turn. When a situation has a both/and in it, it is dynamic and unresolvable to one choice or the other. It needs to be managed, lived with, coaxed into a place where the positive aspects of both can coexist.

These polarities exist everywhere in human systems. On my home island right now we are going through one of our periodic confrontations of the polarities that define our place. Fundamentally this polarity comes down to an age old struggle between change and stability.

It is well captured by my friend Ron Woodall, our local cartoonist who never fails to hit issues like this square on the nose.

In island communities, there is a palpable sense of identity liked to the boundaries that encompass us, the history and culture that unfolds in a small, tightly connected community, and the state of the place when we first arrived and formed our earliest, most idealistic, and most lasting impressions.  From that moment on, change continues, and longing for what was intensifies.  It may grow so strong that one no longer recognizes the place and disappointment, sadness and despair takes over.  “This is not the Bowen I knew.”  That realization makes some changes feel existential in nature, and they are. They are a kind of evaporation of the identity that we construct and cling to. Over time, one needs to seek meaning in the changes, helping to shape them or surrendering to them so that one’s connection to the place remains meaningful.  Or one leaves, either physically or emotionally.

We have many polarities active on Bowen Island. Some of the ones we live with include:

  • Affordable housing and high property values
  • Attracting visitors and managing the crowds
  • Isloation from Vancouver and proximity to Vancouver
  • Public access and private property.
  • Individual and community
  • Accessibility and privacy.

Polarization in communities happens when people get locked in to one side or another of a polarity and try to influence policy in their favour. Populism can easily play on this sentiment. “Vote for me and I will protect you from those people who want everything to change. Stability. Tradition. Security.” versus “It’s time to do away with the old guard. Vote for me and I will drain the swamp, get rid of the deadwood and bring us into a shiny new world.”

The reality of governance is something like “Vote for me and I will aim to preserve what’s working for us while considering changes to the way our community works that may be hard to swallow, but might take us in a positive direction, while still preserving everything we’ve been that makes us unique.” Good luck running on that platform in this age. And yet the reality of governance, and especially local governance, is that this is actually the job.

Managing polarities is a critical aspect of leadership in a community.  Local government folks and the other stewards of our community have to manage these polarities constantly.  The change versus stability polarity is an important case in point..Change happens and we need to respond to it so that it is beneficial as a whole, to the land, to the local economy, to the citizens and residents. But preserving traditions and identity is important too, especially in small communities where social connections are important, and where a shared sense of who we are is helpful for doing shared things, like building infrastructure, helping those in need, and fostering good relationships that can be relied upon in a crisis such as a fire or an earthquake.

There are ways of working with polarities that help folks become nuanced and strategic and adaptable to the changing nature of the environment in which the polarity exists. Barry Johnson’s Polarity Management tool is one of those tried and true frameworks that I use to help folks think through the polarities that they face. It’s a very accessible tool too, and using it allows you to see a fuller picture of what is happening. Here are some steps to follow:

  1. Begin by identifying a polarity. Often if there is a conflict with two sides in a community, there is a polarity at its heart. Sometimes several positions can be concentrated into an overall polarity. If you have a Ron Woodall in your community, get them to capture it in a diabolical cartoon. Lay these out on a map like the one I depict below.
  2. Start with identifying the highest ideal or state that both sides of the pole are trying to reach. Then identify the biggest fear or the pit of despair that both are trying to avoid. These should be broad and abstract states, captured only in a few words.
  3. Identify the upsides of both pole. What’s GOOD and positive about making changes? What is the benefit of stability? You are looking to identify a positive direction of travel. If you are working with a group of people who carry different opinions but are willing to consider other positions, you can even have them identify the positive aspects of the OTHER side.
  4. Next, identify the downsides that will happen if we tip to one side or another. It can be valuable here if people championing one side are able to identify the downsides to their position. But if they can’t, have no fear. Those who disagree with them will have lots to offer!
  5. Once you’ve filled out the map, the next step is to find indicators for the down sides that you can use as early warning signs of a situation that is falling too far to one side or the other. These indicators should be fairly obvious and they can be used to monitor the situation. An important skill to managing in complexity is rigorously looking for the early signs of failure. A bias towards positive outcomes will almost always create a situation of inattentional blindness, whereby the early signs of failure are ignored because mostly things are going well. With a co-created polarity map, you can put everyone’s attention to use looking for these early signs.
  6. Finally, identify strategies to maximize the UPSIDES of each pole. What are things we could do today that would take us in THAT direction. Deliberately focus on each upside separately. You will find that these simple strategies help right the ship when the early signs point to you tipping too far to one side or the other.

Here is the polarity map I completed around the change versus stability polarity. Click here to see a higher res version on miro.

It’s easy for local governments, committees and even citizens to complete polarity maps on their own. A completed polarity map gives you a broad strategic canvas on which to operate. For volatile situations, it’s worth reviewing the map frequently and making sure that indicators and strategies remain relevant to the context. The process of making a map can also be a very valuable exercise to build your team and enlist everyone in helping to manage the polarity. It can also be used as a process to put conflict to work for a community. For those whose job it is to actually govern, polarity maps can make visible the challenge they face as they try to meet everyone’s needs well. They can provide a degree of transparency and complexity that helps keep populism at bay and enlists more people in the very real, very thorny and very political realities of policy and governance.

I’m curious if you have used this tool in local governance and what you have learned.

Upcoming training in complexity, hosting, and other things

March 15, 2023 By Art of Harvesting, Art of Hosting, Complexity, Evaluation, Facilitation, Featured, Learning

Working with Complexity Inside and Out

We are getting excited about our Complexity Inside and Out program which starts on April 13 and runs to June 15, every Thursday in the afternoon for the Pacific timezone, early evening in the Eastern time zone and late evening in western Europe. The course will cover:

  • Characteristics of complexity and foundation practices for working with them
  • Identifying and working with patterns
  • Working with constraints to shift sticky situations and unsolvable problems
  • Complexity-based tools for shifting inner systems (limiting beliefs, fears other mental gymnastics that keep us locked in unhelpful patterns)
  • Evaluation and participatory narrative inquiry
  • Using the Cynefin framework for decision making

…and more. This program will serve you well if you are a facilitator working with groups in complex situations, a leader, a community worker, a strategist, a researcher, or a teacher. Or just a human who is curious about how the world works and is developing a practice for working with it.

We have some great folks coming into the cohort from around North America including people working on racial equity in public health and people responsible for quality and change in a province-wide child and family services system. The conversation and practice opportunities will be rich. Come and learn together! Come with a team and we’ll give you a discount!

You can register here. Drop me an email if you want more information.

The Art of Hosting

Our annual west coast Art of Hosting is taking shape for the fall and we are hoping to return it to Bowen Island. The team of Caitlin Frost, Kris Archie, Kelly Foxcroft-Poirier and I are looking forward to welcoming you back here. Get on the waitlist now, as space is limited and tends to fill quickly. We’ll announce the dates soon. Sign up here.

Other training from friends

I have many great colleagues out in the world doing cool stuff. here’s a listing of some other upcoming learning opportunities

March 18

The global Art of Hosting practitioner community has a full 24-hour day of events that will be happening online. I’ll be participating and you should come too. It’s free. Check it out here.

March 30

My colleague Amanda Fenton, who is one of the best I know of in using online tools for harvesting is offering a two-hour introduction to the current state of online harvesting tools. This is not to be missed if you want to level up your harvesting game.

June 2

Amande will be joining Michelle Laurie for Engaging Beyond Words (in BC, Canada or online option, it’s a hybrid offering). The focus is on using visuals to help increase understanding and learning; retain information.

July 13-14

Michelle will be leading her annual Graphic Facilitation intensive in Rossland, BC, Canada. If you want to increase engagement at your meetings, help plan with people in a collaborative way, be more creative and generally help people make sense of complex ideas, and see the bigger picture, this hands-on workshop does this!

Join our Complexity Inside & Out program

February 7, 2023 By Complexity, Featured

Our latest iteration of Working with Complexity Inside & Out” is open for registration. The program will run online from April 13 – June 15, 2023 on Thursday afternoons, North America Pacific time.

For the past couple of decades, my partner Caitlin Frost and I have been helping individuals, organizations and communities become more responsive to the complexity that they face as times and contexts change around them. We do this through a variety of tools and supports including

  • personal and group coaching so individuals can become more resourceful in uncertainty and ambiguity;
  • Participatory dialogue to create the conditions for groups to make sense of their situations and develop creative and emergent responses to the challenges they face;
  • Longer-term strategic capacity building that helps them work with influence so that these organizations can dance with the complex environments in which they are working.

In the course of this work we have been on a learning journey through bodies of work that include:

  • Complexity-informed practice through the work of Dave Snowden, Glenda Eoyang, Cynthia Kurtz, Dee Hock and others who have pioneered the field of complexity in human systems.
  • Approaches to participatory dialogue and leadership as developed by the Art of Hosting community and the communities of practice associated with complexity-informed facilitation methods such as Open Space, World Cafe, LIberating Structures and many more, where the emphasis is on creating a dialogic container and working with self-organization and emergence.
  • Approaches to leadership capacity development rooted in neuroscience, mindfulness, and practical awareness tools such as The Work of Byron Katie that help us to look at and work with our minds as complex systems in their own right, requiring complexity-based tools to work with the stories and patterns that prevent us from actively and creatively engaging with complexity.

And over the past few decades Caitlin and I have developed an approach to our work which uses and builds on the work of these folks and also has developed some original tools to complement these approaches. All of this is offered in a nine week, cohort-based learning program called Working Complexity Inside & Out and registration for our 2023 spring dates, April 13-June 15, is open now.

The origin story of this program comes from Caitlin and I tracking eight key characteristics of complexity pictured above that show up in every context in which we work, from our individual lives to that large systems of our cultures and societies. In the program we introduce you to ten foundational practices to addressing and working with complexity, no matter at which scale you are working and we introduce you to theory, tools, and practices that are intended to spur on your journey in working well with complex challenges at every level.

We really love this program. It has been a fantastic way to combine our life’s work together, and no matter your level of experience, you will learn new tools, find some new rabbit holes to go down and be able to bring grounded challenges and problems you are working on into a supportive learning environment.

Much more information is available on the registration page. Please be in touch with any questions. We look forward to welcoming you into the cohort.

End of year reflections

December 24, 2022 By Art of Hosting, Being, Bowen, Collaboration, Community, Complexity, Design, Facilitation, Featured, Football, Leadership, Learning, Music, Practice, Stories, Travel 10 Comments

Smelhmelhélch (Passage Island) at the mouth of Átl’ka7tsem (Howe Sound) before the snows came earlier this week.

Some notes on 2023 while I have a moment to review them.

The year began with the death of my father and is ending with worries about the serious and lingering health issues of other senior family members and so in a lot of ways this year has been split between personal grief during the first part of the year, and the waiting, supporting and attending in the second part of the year. Several times during the year, I haven’t found myself at my best. And that’s added on top of the persistent and low level background radiation that comes from the feeling that the world is slowly coming apart on this part of the planet and we are collectively ill-equipped to deal with it.

It hasn’t left me pessimistic, but I have noticed that I’m sad at what we have lost, which most of all appears to be the collective capacity to DO SOMETHING about the long term prospects for our planet and the community of living things that occupy it. as irrational as that thought is, because truthfully, it has been that way for my whole life, nevertheless, there is a feeling of loss. I’ve always described myself as an optimist because I believe that there is always something better we can do or embody, but the general prognosis needs power and wealth to radically change directions, and increasingly, I’m not confident that will happen. And so we push on.

Work

My work is changing, and has done throughout the pandemic. In the past I did much more face to face and one off facilitation work and delivered teaching through Art of Hosting workshops, for which I travelled the world. As I get older, I am more interested in teaching and supporting younger facilitators and so there is much more teaching now and one-to-one coaching and we are also taking work that is larger in scope than facilitating single meetings, in which we are focused on longer term support for leaders and organizations who want to be more participatory and more engaged with meaningful work. I like this as it means we develop longer term relationships with a few clients and are able to see the results of our work together over time. Additionally most of this work continues to be online, which suits me well as I have become more of a homebody and more introverted in the last three years. I do love face to face work, but as I get older I find it much more tiring, and I appreciate the ability to deliver quality content to folks and then turn off my computer and go to the garden or play guitar for an hour.

In 2023 I will turn 55 and I have a strong commitment that on my 55 birthday we will begin the process to scaling back and only working four days a week. We have been planning on this for a while, and I’m really looking forward to this shift. I feel like I need it for all kinds of reasons. In my calendar starting June 13, every Friday for the rest of my life has a recurring event that says “Fridays off for the rest of my life.”

This year Harvest Moon which consists of Caitlin Frost and myself along with our stellar assistant Laura O’Neil, had 27 clients. Many of these were larger projects working within large organizations and involving a lot of teaching and capacity building to support leadership and organizational change. We do this with a set of tools and practices that include participatory facilitation methods from Art of Hosting, Dialogic Organizational Development approaches, Participatory Narrative Inquiry, complexity work and personal practices for rigorous inquiry on limiting beliefs. This year we packaged these into bespoke programs in complexity focused participatory leadership for the Executive levels and senior leadership of a major university, a Crown corporation, an Indigenous government, a national labour union and one or two smaller organizations. We embedded several three day Art of Hosting/Art of Participatory Leadership workshops in these settings, and also used our course material we have been developing around complexity and personal leadership practices to complement the strategic conversations that we hosted. We have written four extensive workbooks for these programs and this might well turn into something more formal in the years ahead.

We amplified all of this work with story collections primarily using NarraFirma to gather stories and PNI to design sense-making and strategic interventions. This last capacity has become key to our work now and I have now run upwards of 30 story collection and sense-making projects through NarraFirma since the pandemic began. Although we have become really good at working with this material online, this work is most powerful in person, and it is one of the things I am looking forward to doing more face to face.

Partners

Over the past year we have worked with many partners and it is my usual practice to name them. They live in five different countries (Canada, USA, Netherlands, Moldova and Australia) and working with them makes it possible for all of us to do amazing work together. My gratitude to them all.

  • Harvest Moon partners Caitlin Frost and Laura O’Neil
  • Tatiana Glad
  • Meribeth Deen
  • Bhav Patel
  • Kris Archie
  • Kelly Foxcroft Poirier
  • Tiaré Jung
  • Amy Lenzo and Rowen Simonsen at Beehive Productions
  • Phill Cass
  • Ciaran Camman
  • Amanda Fenton
  • Quin Buck
  • Corrina Keeling
  • Jodi Sanford
  • Kinwa Bluesky
  • Chad Foulks
  • Geoff Brown
  • Teresa Posakony.

Teaching

This year I offered several open enrolment courses with colleagues.

Learning

In addition to everything I learned from teaching these courses I also enrolled in two important programs myself to deepen my own practice.

  • Weaving It In: Making evaluation part of your work. This was an inaugural offering from my close colleague Ciaran Camman and combined their decades of evaluation experience with solid complexity and participatory practice. A nice combination of theory and practice and experiential learning.
  • Co-Resolve introduction to Deep Democracy with Camille Dumond and Sera Thompson. After about 20 years of Sera challenging me to become friends with conflict, I finally came to study with her and this was a great course. The biggest shift in me is seeing how my conflict-averse tendencies have shifted from conflict resolution to what I’m calling “conflict preservation.”
  • This next year I have signed up for Cynthia Kurtz’s deep dive into Participatory Narrative Inquiry which is a 20 week long practicum during which my colleague Augusto Cuginotti and I will be running a PNI project with a client. I haven’t done any learning like this at this sort of scale since University. I’m looking forward to it.

Living on the web

My first website was a collaborative writing project with my old friend Chris Heald called Stereotype back in 1995. It was a proto-blog in the style of suck.com, which even 25 years later is a remarkable documentation of the shift of life from physical to online. So I’ve lived through a lot of iterations of web life. This past year I started a long wean away from the walled gardens of Facebook and Twitter and began writing again on my blog with more frequency. I started a Mastodon account and have used that as an opportunity to rethink how I have compartmentalized my life online to suit various audiences. For the most part I have maintained a professional kind of look here and on my @chriscorrigan twitter account and I have devoted hours and hours of time to soccer life through my @salishsea86 twitter account. That is all changing slowly. I maintain some twitter accounts for the supporters group of the soccer team I co-own, but otherwise, I think everything will eventually be centralized back here with micro-posts on Mastodon. I will republish links to these posts through Facebook, LinkedIn and twitter as usual.

I’m slightly looking at LinkedIn again as there is some interesting professional content there that used to be published on blogs, but as much as possible I am integrating interesting content into my feeds at NetNewsWire. That is where I will be doing most of my reading, as the endless scroll of twitter and facebook are no long giving much value and Instagram is useless for my life, other than keeping up with our footballers who are half my age who only post there!

Avocations

This year has had three big commitments outside of family and work. As a founding member of the TSS Rovers Supporters’ Trust, I have spent the year selling shares to 351 co-owners of Canada’s first community-owned semi-pro soccer team. We have done some remarkable things this year including winning a League Cup on the men’s side and qualifying us for Canada’s national championship, the Voyageurs Cup, which is, mindbogglingly, the pathway to the FIFA Club World Cup. We will play a meaningful match in the first round of that competition in April against a Canadian Premier League professional team and the only thing better than actually getting this far would be effecting a giant killing in April. It has bee a remarkable journey all it’s own.

Another responsibility that I have devoted myself too is chairing the Board of the Rivendell retreat centre, a contemplative centre on Bowen Island. We have come through a pandemic and stayed afloat and are now beginning to engage in active fundraising for our longer term sustainability. This role is part of the way I live out my contemplative spiritual practice alongside a commitment to leading worship once a month at our little United Church on Bowen Island. I love that job. It helps us to afford our part time Minister and I get to dive deep into topics and scripture readings that are close to my heart. Perhaps I’ll post my sermon notes here in the new year if that’s of interest to you.

Music is my love and my third commitment. I have been singing with a renaissance choir doing medieval liturgical music and madrigals and studying jazz guitar on my own. My guitar teacher sadly died in April, and I miss him dearly. We had only a few lessons this year as he grew sicker. Learning jazz alone with only you tube videos and fake books is incredibly hard but incredibly rewarding and I’m hoping this year I might be able to study with another teacher and finally get a chance to play with folks.

Life on an island

I have lived on Nexwlelexwm (Bowen Island) now for 21 years and seen many changes over that time. I have blogged about living here for most of that time. These days we are facing a huge population turnover and some rapid growth which has introduced lots of new folks to the place and radically changed the culture. Community events are returning which is essential if we are to repair the cohesion as a community that has been lost through the pandemic. I feel that we are fragmented in many ways, and we are being confronted with some very challenging situations including a ferry system that is crumbling under global staffing shortages, strains on our little island infrastructure, economic pressures from living in one of the most expensive places on earth with no level of government committed to radical change, tourism pressures and mindset that sees the places increasingly as an under served and under resourced suburb rather than a rural community. These changes have been steadily occurring over the past number of decades but social media and a lack of face to face contact has made them more pressing.

In the natural world, the big news is the tremendous numbers of humpback whales and orcas that have returned to our seas, and there are almost daily sightings of these mega-fauna. Ten years ago that was unimaginable. While that is happening, we have also witnessed some extreme weather, including long hot droughts in the summer which are the biggest threats to the place. Things change here and being grounded in place means that one can be a long-eyed witness of it all.

So that is the state of play on Christmas Eve 2023. At the end of a year in which I was not at my best, after three years of living in a strange new world, entering the half way point of my 50s. Thank you for sharing this year with me. Say hi. I hope we can cross paths next year.