I think it was 1986-87 academic year that I truly fell in love with the idea of culture. That was the year I began my BA in Indigenous Studies at Trent University and it was during a time when Indigenous cultures in Canada were going through a generational resurgence after recovering from 100 years of state-sponsored cultural, physical and intellectual extinction. I was able to be a witness to communities and organizations recovering by growing deep into traditional practices, and younger generations receiving the teaching of Elders and using them to create new political movements, organizations, economies, governments, and health and well being in their communities. I loved the idea of culture as the ground for this work and loved watching people work with it, and indeed being a part of cultural shifts and and catalysis. Culture was like magic. It appeared bigger than all of us, it shifted and changed and it enabled things to happen. Or not.
I so fell in love with culture that I did an honours thesis in my fifth year that compared two national Indigenous organizations in their attempts to root their operations and structures in traditional cultures. One did it by using artifacts and trappings and firm structures that ended in arguments about orthodoxies and heartbreak, and the other did it by creating a relational, caring, and connected context in which a unique but thoroughly Indigenous way of being emerged.
So early on I learned that culture is emergent, that it transcends individuals and specific artifacts and practices, that it is a context that shapes relationships and behaviours and that it is the product of relationships and interactions over time. Norms of behaviour can’t be dictated, they can only arise.
Since then I would say that the heart of my work with organizations and communities has been working with culture. The sources of joy and the sources of pain are the multiples contexts in which we live our lives. I’ve worked in one-off settings and multi-year large scale systemic settings. I’ve worked with large teams and with little groups of change-makers. And we’ve tried it all, from magic methods to the “this will finally solve it” conference, to multi-year narrative sense-making projects. I’ve spent decades surfing the rise and fall of supporter culture around the soccer teams I’ve been a part of. I’ve spent nearly 25 years living on an island with its own unique slant on the world, creating social enterprises, supporting community economic development and making community through music and play.
About a year ago on the Art of Hosting Facebook group someone asked about changing culture in a very large organization and which methods are best. For some reason that post appeared in the feed that I rarely check, and I responded to it. But because I’m never going to send you to Facebook, I thought I would catch this sketchy set of insights and share them here. This is a back of the napkin kind of list, but these are truths that I will no longer doubt in my work with organizations and communities. So here’s what I’ve learned about “culture change.”
- It takes years.
- Your work will be non-linear and unpredictable.
- All states are temporary.
- If it is necessary for senior leaders champion and support change work, it will only be sustained as long as they don’t succumb to their anxiety and fear of uncertainty and unpredictability.
- You cannot change culture directly, but you can work to change the way people interact with one another and see what kind of culture emerges as a result.
- Learning together is often a good way to approach many different strategic and cultural issues in an oblique and open way.
- If change of any kind in the organization or sector is predicated on the people needing to transform and be different then you are colonizing people. Don’t do that.
- Whatever you think is happening is only ever a part of the full picture.
- Whatever you think you have accomplished is only ever a piece of what you have actually done.
- It will never go according to plan.
A participant from a 2018 complexity workshop I ran in The Hague, reflecting on an experience.
From a piece in The Walrus by Troy Jollimore, a philosophy professor, on his evolving relationship to students, AI and education:
The use of AI already seems so natural to so many of them, so much an inevitability and an accepted feature of the educational landscape, that any prohibition strikes them as nonsensical. Don’t we instructors understand that today’s students will be able, will indeed be expected, to use AI when they enter the workforce? Writing is no longer something people will have to do in order to get a job.
Or so, at any rate, a number of them have told me. Which is why, they argue, forcing them to write in college makes no sense. That mystified look does not vanish—indeed, it sometimes intensifies—when I respond by saying: Look, even if that were true, you have to understand that I don’t equate education with job training.
What do you mean? they might then ask.
And I say: I’m not really concerned with your future job. I want to prepare you for life.
It turns out that if there is anything more implausible than the idea that they might need to write as part of their jobs, it is the idea that they might have to write, or want to write, in some part of their lives other than their jobs. Or, more generally, the idea that education might be valuable not because it gets you a bigger paycheque but because, in a fundamental way, it gives you access to a more rewarding life.
Last night I was sitting with my dear friend and colleague Phil Cass and we were drinking a little bourbon and discussing our week of work together and our lives and interests. Our conversations always wander over all manner of territory. Last night, before we retired to sleep, it rested on David Foster Wallace’s well known Kenyon College commencement address called “This is Water.” it compliments Jollimore’s piece beautifully, even though it precedes it by 20 years.
If you have a half an hour, dive into these two links. In response I’m curious to know what are you thinking about? What are you writing about, even if you aren’t publishing your writing? Whose perspectives are you trying to understand?
Mindfulness, awareness and the move from confusion to aporia to resourcefulness in the Cynefin framework.
I’m here in Columbus, Ohio doing my annual gig with the Physcians’ Leadership Academy. Every year I get to run a half day complexity workshop for local physicians. It’s a fun gig and gets me a chance to see friends in this region and make a stop in Toronto on the way.
Today was a weird day to cross the border though. For the past month, and especially the past weekend, the conversation that almost everybody in Canada is having is about the US tariffs that came into effect at 12:01 this morning. Blanket 25% tariffs on everything that crosses the Canada-US border. The US tariffs instantly triggered a trade war and Canada retaliated with about two thirds of a full tariff schedule which will rise to 25% retaliatory tariffs on about 1200 US products. It’s anyone’s guess whether this is a permanent state of affairs or not. The tariffs were imposed – under dubious legal authority it must be said – through a Presidential executive order which is nearly unheard of in US governance. It is usually Congress that does these things, but the President has the power to impose tariffs for national security reasons if these are the result of a declaration of a national emergency. Donald Trump made 23 pounds of fentanyl and some unknown number of migrants crossing from Canada to the US into the national emergency that has allowed him to by-pass Congress and impose tariffs, and threaten the future of our country.
So naturally in Canada, everybody has been talking about this. It is the single topic of conversation. American liquor is being romped from store shelves. “Buy Canadian” website have popped up everywhere. Premiers are talking about cutting of electricity to millions of Americans. And while we have had trade spats with the USA in the past, Trump has also signalled his intention to annex Canada, if not militarily then certainly economically. You just have to watch what he is doing to Ukraine to see what the plan is.
But the moment you cross the border, nothing. No one is talking about this. Very few people even really know about it. A few might have seen Justin Trudeau or Doug Ford on CNN today but hardly anyone has any context for what they are saying or how it might affect them.
So it’s a bit like those weather moments when it’s pouring rain on your side of the street, but your neighbours are in full sunshine, enjoying the afternoon. I don’t blame Americans for this state of affairs. Unless you follow politics closely and these kinds of things interest you, your average Ohioan is probably not giving more than a few minutes thought to this. The President is giving a State of the Union address tonight, so it’s unlikely that any of the protestations from north of the border will show up in the news cycle.
This is a feature of North American society, by the way. Americans are no more ignorant or apathetic than Canadians when it comes too politics, economics or global trade. I mean, Doug Ford got elected to a four year majority mandate in Ontario with only 19% of the electorate voting for him. There is, however, an asymmetry to this situation that leaves us booing at the US national anthem being played in our hockey and soccer arenas in response to naked threats against our sovereignty, while Americans wonder what bee got into our bonnet.
Now my friends and colleagues here know I’m Canadian, and so our conversations are sprinkled with a bit of humour and maybe some teasing back and forth, but while I love banter generally, my heart isn’t in it. The existential threat is the thing that keeps it serious. And most of my friends here are either solidly progressive or at least thoughtfully conservative and hardly anyone thinks picking a trade fight with Canada or Mexico is a good idea. Still, the words I hear most out of their mouths are “I’m so sorry.” Despite what you read on social media, most Americans are not red-hatted MAGA dupes running around yelling nonsense into the void. Life just seems to go on.
It’s just that, for us, it feels like life has changed quite profoundly. we are certainly facing a recession, we may be facing many years of recession that leaves us economically vulnerable to annexation and it’s unclear if anyone in the US or elsewhere really cares about that. I don’t know what the future holds holds for us. So we wait, because there isn’t anything else to do right now. We are in the dumbest of times and they don;t look to be getting any smarter.
Links and reading, listening and viewing recommendations for February 2025