One of the quotes I keep rolling out all the time is this one from Christina Baldwin:
No group can prove itself safe by the definition of one member; it can only prove itself healthy and responsive to the the needs of different people over time
Christina Baldwin, Calling the Circle, p. 172
I sometimes reframe this quote as “No one person can be responsible for safety in a group, but a group can learn to take responsibility for its own safety.”
For a group to work well, especially if it is confronting challenges, uncertainty, complexity, or conflict, it needs to be safe enough for members to freely share and contribute, and also challenging enough that ideas that no longer serve can be questioned, stretched and broken to make space for the new. Rather than saying “we will create safe space” it’s useful to take some time to explore the polarity of safety and danger. We often talk about “safe enough” or “brave space” or similar terms that capture this space of leading and facilitating.
So the way to do this is to enlist the group itself in co-creating the conditions that create a creative, generative, challenging and supportive space. I usually do that by facilitating this process that I call The Golden Rule Principles Setting Exercise.
The Golden Rule, of course, is the principle that underlies the perennial tradition of many religious and spiritual traditions. In Christianity it is worded as “Love your neighbour as yourself.” It recognizes our interdependence with others and it invites us to practice offering to others the same things that we ourselves need.
The process is very simple.
- Invite people to reflect and discuss these two questions: During this meeting how do I want to be heard? During this meeting how do I want to be spoken to?”
- It’s good to do this in pairs and folks can record some of these needs and place them on stickies or a virtual whiteboard or chat log.
- Have the pairs share a few of their needs into the whole group.
- Next invite people to reflect on how to offer to others what they want for themselves. If I need to be allowed to ramble a bit uninterrupted because I think out loud, I can put this need in the centre and also commit to not interrupting others.
- Have people commit to a single practice that they will endeavour to live up to, one that they may even be willing to be accountable to, and place it on a sticky note.
That’s it. Except under very specific circumstances, I don’t ask the group to vote on these principles, or approve them in any other way. Rather, I trust the people to do their work. From time to time of course as a facilitator one needs to step in, but usually when this process is put into play, I need only offer a period of silence and reflection on the commitment for a group to restore its collective responsibility to care for the container.
As a way to begin a meeting, this is a first foray into co-creation of something that the group all needs and is therefore an excellent way to set the tone for collaborative work, creating a space that can hold the range of emotions that show up in complexity work
The other day on the Art of Hosting facebook group, my friend Cedric Jamet asked folks for some materials about the four fold practice, which is the basic essence of the Art of Hosting. Toke Moeller weighed in with his latest posters from a session he was leading with graduate students in sustainability leadership.
Toke was, of course, one of the originals who put the four fold practice together and like all good generative frameworks, it has changed over time and it gets expressed in different ways depending on context. But the essence is that it balances self-awareness and focused practice on a life of participation in the world with the good leadership practices of hosting others and co-creating useful things. I’ve written about it alot. Upon this framework hangs a world of practices from meditation and reflection, to good dialogic practice, to facilitation and participatory leadership and decision making.
I have worked with Toke enough to know that what he probably did was to teach these four practices and then have people discuss where they show up in their own lives, and so I thought I would take his words, in bold, and reflect a little as if I was a student in the class. The prompt question Toke asked his class was “How may my personal practices enhance me and my leadership for a more peaceful and sustainable world?”
Host yourself to know yourself – be awake. These days I am finding myself on autopilot alot. Same rhythm, same kinds of activities, all done at the same desk, the same way. It has been a hard winter following on a hard year in terms of mental health, and a couple of holidays including one just ending now have served to create some breaks in my routine. I will see what i come back to, but one ritual I will be retaining is an early morning contemplative walk and 20 minute sit in a place near my house, next to the sea. To get out in the morning has been a godsend, and my physical and mental health needs this. All in service of jagging myself awake. I feel like I am in danger of a mental slumber. And so, break a pattern to awaken a pattern.
Be hosted to grow the listener and student in yourself – be a curious participant. The last two years have deprived me of one of my favourite activities, which is to sit and listen to others tell stories. I haven’t been travelling, I haven’t been sitting at the pub welcoming whoever walks in. There is no better way to develop your curiosity than to sit and listen to another person telling a story. Social media doesn’t cut it. I find myself too quick to respond, often unable to discern nuance. My curiosity gets pinched down to a small sliver and my judgement, fired by brain chemicals, gets all the fun. So practicing listening, to the forest and the sea, to the conversations of my neighbours in community, trying to figure out what to do as we come back together again, with a two year absence of joint history making. Listening to clients. I am looking forward to my first hands on facilitation gigs (not open space) where listening is a key part of what we will be doing. I’m all ears.
Step up to host others so they can grow their listener and the lifelong student in them. Years ago Toke and nI were sitting by my wood stove talking about teaching as we were preparing to deliver an Art of Hosting on Bowen Island. We were kind of humble-bragging – if I’m honest – about how we weren’t really teachers, but life long students. Caitlin, listening from the kitchen asked us a piercing question. She, who comes from a four generation line of teachers said “What is it about being teachers that makes you so afraid to be one?” I think we eventually answered that it was something to do with not wanting to lose our curiosity and learning in the role of the teacher-expert. She continued to point out that people were actually coming to the workshop to learn from us, and that we could also learn alongside them. She was being kind. There is a both-and about this. We decided to call ourselves teacher-learners and for me this practice captures that. Host other so that they become teacher-learners too.
Host together – co-create and co-lead: build capacity to build more capacity. It has been a long time since I saw Toke in person. It was, I think, many years ago during a gathering on harvesting practices in Halifax. We spent an hour together having lunch in a restaurant and talked about where our journeys were taking us. Toke was recovering from a small stroke and this was the first overseas trip he had taken. The stroke had imposed some constraints on what he could do and how his mind operated, and he and I talked about how, at a certain age, one moves into building capacity. You stop doing things for people and you build the capacity for them to do it too. And that way, you can continue being a part of the things you love doing while also being sure that those things could be sustained in a community of practitioners. That has been my life these days. “Support” is how I approach everything. I do it with money, time, opportunities, credibility, connections…whatever. I support causes and people that are important to me including lifting up Indigenous leaders and communities, younger dialogue and complexity practitioners, young and developing soccer players and many others. I have learned a lot from Toke and others and all of it was freely given, and for a gift to work it must be given away. So I give it away.
Now, if it interests you, have a go at answering Toke’s prompting question here in the comments or elsewhere on the open web, where we can share and compare.
For much of the past few years my facilitation and evaluation practice has been steadily merging together. When I FINALLY came across Cynthia’ Kurtz’s body of work, Participatory Narrative Inquiry a few years ago, I felt simultaneously validated and challenged. Validated in that the participatory facilitation work I have been doing since I stumbled on Open Space Technology in 1995 met the complexity work I have been in since 2005 and the developmental evaluation work I’ve been doing for the past ten years. Challenged in that it opened up new streams for my practice, and that has been gratifying.
Nowadays I regularly do story gathering as a part of all my projects. I use online tools like NarraFirma, Spryng or Sensemaker and sometimes pen and paper approaches. In a future blog post perhaps I’ll name some of the projects we’ve been doing with these tools and how they have contributed to our work.
Today in a conversation about getting started with stories, someone asked about how to get a bunch of perspectives from throughout to company on a new phase in a company’s evolution. I responded with a simple approach to PNI. You can use this to get started with a group.
- You want to begin by collecting stories, not running a workshop where everyone tells you what they think are the issues. That approach tends to get everyone prepared to advocate for their own position. So try this simple approach. Do a little questionnaire, using Google Forms for example. Ask participants to “share a story of something that happened lately that made you think: ‘we need to address this issue…'” Get everyone in the organization to enter one story, a few sentences. On the form then ask them a) how common do you think this is in our organization and b) what is one thing we could do to address that issue?
- Now you have a collection of grounded stories and a bunch of material you can use to host some more interesting strategic sessions. Convene some meetings and give people the stories to look at, maybe separated into common and rare, and have them look at the material and work together to create ways of addressing the issues.
- There are many things you can do with these stories, but the principle is “Use the harvest to convene the conversation.” From that the conversation can produce a harvest of things to try to address the issues you discover.
The advantage of this is that everyone’s voice gets in the mix, and everyone has a chance to interpret their own stories and then interpret what other people’s stories might mean. This generates massive engagement.
I really appreciate Cynthia’s clear writing on this and offer you this quote from work as a heuristic in your own planning and design:
In my experience, the greater the degree of participation the stronger the positive impact of any project that involves people and aims to improve some situation faced by those people. I have also noticed that some forms of participation are easier to manage than others. So I generally encourage people planning projects to think about taking one more step up the staircase of participation, wherever they find themselves now; but I order the steps so as to make the transition more feasible in practice.
If you are asking people to tell you stories, why not ask them what their stories mean?
If you already do that, why not ask people what the stories other people told mean?
If you already do that, why not ask people to build something with their stories? Why not ask them what that means?
If you already do that, why not ask people if they can see any trends in the stories that have been told?
If you already do that, why not ask people to design interventions based on the stories they have told and heard?
Then, why not ask people to help you plan new projects?And so on. As you step up, keep watching your project to see if increasing participation is making it better. If it stops making the project better (for the people you are doing the project to help), stop increasing the participation. Wherever you find yourself is participatory enough. For now.
Xwexwesélken is the Squamish name for the mountain goat, a creature that lives on the high rocky cliffs of the coast mountains, picking its way across perilous and sheer vertical surfaces in search of food and protection. Mountain goat wool is a prized material in Squamish culture, used to weave blankets with immense spiritual and social significance.
In the last session of the Mi Tel’nexw leadership course, Chepxímiya Siyám (Chief Janice George) used the mountain goat as her metaphor for teaching about Squamish ways of doing. As a master weaver who has brought the weaving practice back to life in many Coast Salish communities, she wove her personal story with the deeper cultural story of Squamish ways of life, as goat wool is woven through weft and warp into a beautiful, powerful blanket. I heard two critical teachings in her presentation: doing things well comes down to being anchored in story and treating all work as ceremony.
Chepxímiya started her teaching with her own personal history of how she grew in the cultural knowledge, raised by her grandmother after her family died in a car accident, and working as an archeology researcher. Several times she talked about how “the culture saved my life.”
Chepxímiya was raised in the Squamish tradition of women’s leadership, leadership that is characterized by gentleness and deep knowledge of the rhythms and seasons of land, family, medicines, and food, so that the people may be cared for. In a culture where men were often sent to war, the women are knowledge keepers. A man might be killed in battle and all his knowledge dies with him. Women hold the deep knowledge of ceremony while men lead the work.
“To lead,” she said, “we have to believe in our ancestors, their teachings, and ourselves.” Who I am and what I am doing is deeply connected to my family, to our stories, and to my aspirations for my children and their children. This is the bigger context for any action, but it is so easy to make things short-term and succumb to immediate needs that don’t take the bigger picture into account. If one is disconnected from family, community, land, and history, then one is lacking the perspective needed to lead well.
One of Chepxímiya’s profound early learnings about this came in her research work when she discovered that the National Museum in Ottawa had two skeletons in its possession that were taken from Xway Xway, the village site in Stanley Park in Vancouver that is located near to where the totem poles stand today. In the early part of the 20th century, it was cleared and the residents relocated across the water to Xwmeltch’stn. In 1879 and again in 1928, two skeletons were disinterred and taken to the museum. Chepxímiya was a key part of the effort to bring these ancestors home in 2006. When the skeletons arrived in Vancouver, they were driven to the Park and brought to Xway Xway for one more visit before being taken away and buried in the cemetery. It was a profound moment, connecting ancestors, land, history, and ceremony.
This moment led Chepxímiya to learn more about her leadership and to accept her responsibility as a Siyám. She was invited to take a name and refused to do so until everyone in her family agreed that it was a good action, and there was no jealousy or conflict. The name she was given is from Senákw, the village on the south shore of False Creek that was the subject of nearly a century of litigation with the federal government and decades of discussions between Squamish, Musqueam, and Tsleil-Waututh. Chepxím was one of the last people to live at Senákw before the villagers were moved against their will. In taking her name, Chepxímiya consulted Elders and leaders from Squamish, Musqueam, and Tsleil-Waututh, and all were invited to witness in her naming ceremony. As Cheif Leonard George told her at the time “that’s a gutsy move you’re making” but when the final litigation was all settled and the Squamish regained the village site, the final court decision was released on her birthday.
As Chepxímiya says, when you walk softly and receive signs, you become susceptible to spirit. This is why ceremony as a model of “doing” is so profound.
Lessons from Squamish ceremony
The way in which Squamish ceremonies are conducted contains many lessons for leadership. Chepxímiya shared these lessons generously, and these are my reflections on her teachings.
Family, land, and teachings are all connected to action. Squamish ceremonies are conducted under strict protocols. These protocols include an intense period of preparation where one personally invites people to come, prepares to seat, feed, and gift every person who comes. There are people in the community who manage the feasts and conduct the ceremony with detailed knowledge of every person’s name, who their family is, which community they come from, how they are related to the family hosting the feast and where they are in their spiritual development. For a feast with hundreds of attendees, this is an immense amount of knowledge to carry, and making a mistake – such as pronouncing a name wrong, running out of food or seating a person in the wrong place – can be costly to the standing and status of the host family. Knowing the context is critical, to the finest detail, and finding the people who can lead in a respectful and generous way is essential to keeping the work relational.
(It is one of my great failings that I have a hard time remembering people’s names and faces, and I personally understand how hurtful it is to get this wrong. I spend a lot of time trying to remember and also humbly apologizing for my inability to connect faces and names.)
“The more you give away the richer you are.” Squamish culture is a reciprocal gift giving culture, and in giving away possessions, names, and power, one humbles oneself and open oneself to be able to receive from others. Those who hold on to their possessions and hoard them are unable to receive gifts from others. In my own spiritual practice, emptying is a key practice, to become open to receiving. To receive, first, you must give and that is a powerful leadership lesson.
Prepare seriously for important work. When leaders are appointed to lead in ceremony, they are blanketed with a mountain goat wool blanket to protect their heart and given a headband made of cedar to focus their mind so they can act purely, kindly, and with the purpose of the work in mind. Witnesses are appointed for any kind of important work and are given the job of reporting the story of what happened in as much detail as possible. In my own facilitation practice, these are the practices of hosting and harvesting. Preparation for hard work is essential, and perhaps this is an obvious teaching, but in a rushed world, when we can zoom from one meeting to another, it is critical to create time to prepare ourselves well to host and harvest important moments.
“The weaver’s job is to create a pure space for your people to stand on.” I have left the most profound teaching for last, as this speaks so powerfully to the work I have done for years trying to understand the role of space and containers in my facilitation and strategic leadership practice. The blankets that Chepxímiya weaves are both for the protection of the heart, but also to lay down on the floor of the longhouse so that people may stand on them as they are appointed to their witnessing roles or given their new names. The blanket creates a pure space, a container that is open to potential and clear of anything that holds back the person in fulfilling their duties, It is both a physical purity and a spiritual purity that is represented. The image of the leader as a facilitator and as a weaver is powerful; creating a lifegiving context for action; providing the conditions of material and relational capacity for a person to live out their purpose for their family and community and territory; to trust a person to act while keeping them connected to all that is important. This is really the gift of these teachings.
Mi tel’nexw is a powerful leadership journey. As a person who lives within Skwxwu7mesh Temix, this journey has given me some deep insight into what is HERE, into the traditions that are soaked into the land in which I live. It helps me better understand Squamish practice and tradition and gives me lenses for reflection on my own leadership the concepts that I teach others. You too can go on this journey, and the next course starts on November 3.
I lift my hands up to Skwetsímeltxw, Lloyd, Ta7táliya, Chepxímiya and Ta7táliya-men for this offering, for their generosity and their beautiful work. Chen kw’enmantumi!
James Gleick, the author of the classic book “Chaos: Making a New Science” has written a terrific review of Jill Lepore’s new book “If Then: How the Simulmatics Corporation Invented the Future.”The book covers the origin of data science as applied to democracy, and comes as conversations about social media, algorithms, and electoral manipulation are in full swing due to the US election and the release of The Social Dilemma.
Gleick’s review is worth a read. He covers some basic complexity theory when working with data. He provides a good history of the discovery of how the principles of “work at fine granularity” helps to see patterns that aren’t otherwise there. He also shows how the data companies – Facebook, Google, Amazon – has mastered the principle of “data precedes the framework” that lies at the heart of good sensemaking. For me, both of these principles learned from anthro-complexity, are essential in defining my complexity practice.
Working at fine granularity means that, if you are looking for patterns, you need lots of data points before seeing what those patterns are. You cannot simply stake the temperature in one location and make a general conclusion about what the weather is. You need not only many sites, but many kinds of data, including air pressure, wind speed and direction, humidity and so on – in order to draw a weather map that can then be used to predict what MIGHT happen. The more data you have, the more models you can run, and the closer you can come to a probable prediction of the future state. The data companies are able to work at such a fine level of granularity that they can not only reliably predict the behaviour of individuals, but they can also serve information in a way that results in probable changes to behaviour. AS a result, social media is destroying democracy, as it segments and divides people for the purpose of marketing, but also dividing them into camps that are so disconnected from one another that Facebook has already been responsible for one genocide, in Myanmar.
Data preceding the framework means that you don’t start with a framework and try to fit data to that matrix, but rather, you let the data reveal patterns that can then be used to generate activity. Once you have a ton of data, and you start querying it, you will see stable patterns. If you turn these into a framework for action, you can sometimes catalyze new behaviours or actions. This is useful if you are trying to shift dynamics in a toxic culture. But in the dystopian use of this principle, Facebook for example notices the kinds of behaviours that you demonstrate and then serves you information to get you to buy things in a pattern that is similar to others who share a particular set of connections and experiences and behaviours. Cambridge Analytica used this power in many elections, including the 2016 US election and the Brexit referendum as well as elections in Trinidad and Tobago and other places to create divisions that resulted in a particular result being achieved. You can see that story in The Great Hack. Algorithms that were designed to sell products was quickly repurposed to sell ideas, and the result has been the most perilous threat to democracy since the system was invented.
Complex systems are fundamentally unpredictable but using data you can learn about probabilities. If you have a lot of data you gain an advantage over your competitors. If you have all the data you gain an advantage over your customers, turning them from the customer to the product. “If you’re not paying, you are the product” is the adage that signals that customers are now more valuable products to companies that the stuff they are trying to sell to them.
Putting these principles to use for good.
I work with complexity, and that means that I also work with these same principles in helping organizations and communities confront the complex nature of their work. Unlike Facebook though )he says polemically) I try to operate from a moral and ethical standpoint. At any rate, the data we are able to work within our complexity work is pretty fine-grained but not fine-grained enough to provide accurate pictures of what can be manipulated. We work with small pieces of narrative data, collecting them using a variety of methods and using different tools to look for patterns. Tools include NarraFirma, Sensmaker and Spryng, all of which do this work. We work with our clients and their people to look for patterns in these stories and then generate what are called “actionable insights” using methods of complex facilitation and dialogic practice. These insights give us the inspiration to try things and see what happens. When things work, we do more and when they don’t we stop and try something else.
It’s a simple approach derived from a variety of approaches and toolsets. It allows us to sift through hundreds of stories and use them to generate new ideas and actions. It is getting to the point that all my strategic work now is actually just about making sense of data, but doing it in a human way. We don’t use algorithms to generate actions. We use the natural tools of human sensemaking to do it. But instead of starting with a blank slate and a vision statement that is disconnected from reality, we start with a picture of the stories that matter and we ask ourselves, what can we start, stop, stabilize or create to take us where we want to go.
In a world that is becoming increasingly dystopian and where our human facilities are being used against us, it’s immensely satisfying to use the ancient human capacities of telling stories and listening for patterns to create action together. I think in some ways doing work this way is an essential antidote to the way the machines are beginning to determine our next moves. You can use complexity tools like this to look at things like your own patterns of social media use and try to make some small changes to see what happens. Delete the apps from your phone, visit sites incognito, actively seek out warm connections with real humans in your community and look for people that get served very different ads and YouTube videos and recommended search results. Talk to them. They are being made to be very different from you, but away from the digital world, in the slower, warmer world of actual unmediated human interaction, they are not so different.
Postscript
Over the past few years, my work has taken shape from the following bodies of work:
- Dave Snowden’s theories of anthro-complexity, which forms the basis of my understanding of complexity theory and some of the tools for addressing it, including facilitation tools and Sensemaker.
- Cynthia Kurtz’s Participatory Narrative Inquiry, which is a developmental evaluation approach that uses stories and methods of sensemaking that she partly developed with Dave and then subsequently. I use her software, NarraFirma, for most of our narrative work now.
- Glenda Eoyang’s Human System Dynamics is a set of tools and methods for working with complex adaptive systems.
- The facilitation and leadership practices from the Art of Hosting which help us to develop the personal capacity to work dialogically with complexity.