A chonkster of a seal resting on logs at Wakes Cove
Happy Lunghnasa! Our last day out on the water. Caitlin’s observation is that being on a boat puts one deeply in touch with what living on the west coast is all about. Indeed until very recently all life on the coast was oriented to the sea. Historical names refer to sites accessible from the sea and — surprisingly to many settlers — islands don’t necessarily have names. Instead place like Valdes Island, where we anchored last night, are covered in names relating to bays and points and fishing spots and clam beds.
The waters around the north end of Valdes Island and the south shores of Gabriola Island are churning narrows full of rapids and upwellings and whirlpools when the tides squeeze through the narrow passages. That makes these waters rich in nutrients and full of seals and pigeon guillemots and kingfishers scooping up fish. The pier’s around here are covered in plume-nosed anemones and giant barnacles raking the currents for plankton. We are anchored in Wakes Cove which is connected to a provincial park. We walked yesterday through that park, on an old logging road that winds through coastal douglas-fir and arbutus and Garry oak forest until it reaches the gates of the Lyackson reserve lands. Along the eastern shore of the island there is a trail with views out across small rocky islets to the Strait of Georgia and an old midden site on the shore. Today we headed out through the narrows called Hwqethulhp in Hul’q’umi’num on our way to Nanaimo harbour. This passage was traditionally a place for the harvest of herring roe in the spring and oceanspray wood which is used for bows and other tools, including herring rakes. The passage marks the boundary between the Hul’q’umi’num speaking tribes and Snuneymuxw. Outside of Gabriola Island we came across four humpbacks feeding in the Strait.
Here are a couple of blog posts with useful questions and principles. Dan Oestreich shares some guidelines for giving and receiving feedback in the context of a more durable relationship. Lynn Rasmussen offers some questions to ask to see a system you are a part of a little more clearly.
I’ll never get tired of promoting RSS as a way to read blogs. Molly White provides a good introduction to RSS here. My own blog publishes an RSS feed and you can subscribe to the blog by email as well (it’s not a newsletter) and receive featured posts that I send to subscribers.
Richard Wagamese, from What Comes From Spirit:
True silence is more than just not talking. It’s responding to that deep inner yearning I carry to feel myself alive, to exist beyond my thinking, to live beyond worry and frustration. True silence is calm being. True silence is appreciating the moment for the moment. Every breath a connection to my life force, my essence. It’s the grandest music I have ever heard.
Richard Wagamese is the John O Donohue of Canada. In many ways.
“You can’t spreadsheet your way out of injustice” writes Coty Poynter in the Non-Profit Quarterly. This is a critical set of observations about how the neo-liberalisation of the non-profit world has undermined its ability to create lasting and participatory initiatives all in the name of accountability. I am struck by the way that the inappropriate measurement of “impact” and other things is itself never factored in to why initiatives fail. Jara Dean Coffey’s Equitable Evaluation Framework helps to address this.
More from the annals of disappearing knowledge. Chris Lysy offers an incredibly detailed analysis of how evaluation resources on the web have become impossible to find. (He also has a solution for his professional field; read to the end). This is part of the bigger trend of how we find the craft knowledge to support practice fields like evaluation and facilitation. These are fields that require a pathway to proficiency that requires connection with good knowledge and good practitioners. Search engines have ruined this connection and social media algorithms on sites like LinkedIn and Facebook also bury useful stuff. And lets not even discuss the-platform-that-shall-not-be-named.
We are living in the biggest and best library in the history of the world, which is not only filled with books and videos and other delightful things, but in which you can personally connect with the actual masters in all kinds of obscure fields of knowledge. And yet, someone has stolen the card catalog, and is standing at the doorway directing you to the gift shop. You still might be able to get into the library, but it’s impossible to find anything there.
One way to look and find interesting things is to practice slow, mindful web surfing again. Get off the apps. Follow a link and see where it takes you. Maybe keep a log of the places you have visited, to share cool things with others. A “web log” if you will. You might find others who do the same, and then you have an interesting collection of sites to visit and learn from. Nadia van Holzen writes this week about the gift of slowing down. It applies to walking as much as it does to reading all of the amazing stuff people still put on the web. But you have to get out of the practice of searching transactionally, only looking for the things that are related to work or productivity. “Sometimes, slowing down is enough to open your senses and invite surprise—sparking something new in the everyday,” Nadia writes. Richard Olivier, a man I met once in London before he died, called it “Purposive Drift.” It applies as much in the virtual world as it does in the physical world. Let your brain be amazed by the beautiful stuff out there that no one paid for you to find.
“Back then” we were connected, not separated by the Internet. The Internet was a tool for that. We met real people and forged real relationships. These relationships were virtual and “in real life” and they were at times, DEEPLY meaningful and important. Until I blocked a number of local neighbours on my local Facebook page, I actually sought to AVOID certain people on my home island. Now I don’t care what they have posted there; they aren’t the same in real life. My sense of community has been restored. “Back then” whenever I met someone whose blogs I had followed for a while I discovered that they were the same and our connections were instant and deeper.
I think it was 1986-87 academic year that I truly fell in love with the idea of culture. That was the year I began my BA in Indigenous Studies at Trent University and it was during a time when Indigenous cultures in Canada were going through a generational resurgence after recovering from 100 years of state-sponsored cultural, physical and intellectual extinction. I was able to be a witness to communities and organizations recovering by growing deep into traditional practices, and younger generations receiving the teaching of Elders and using them to create new political movements, organizations, economies, governments, and health and well being in their communities. I loved the idea of culture as the ground for this work and loved watching people work with it, and indeed being a part of cultural shifts and and catalysis. Culture was like magic. It appeared bigger than all of us, it shifted and changed and it enabled things to happen. Or not.
I so fell in love with culture that I did an honours thesis in my fifth year that compared two national Indigenous organizations in their attempts to root their operations and structures in traditional cultures. One did it by using artifacts and trappings and firm structures that ended in arguments about orthodoxies and heartbreak, and the other did it by creating a relational, caring, and connected context in which a unique but thoroughly Indigenous way of being emerged.
So early on I learned that culture is emergent, that it transcends individuals and specific artifacts and practices, that it is a context that shapes relationships and behaviours and that it is the product of relationships and interactions over time. Norms of behaviour can’t be dictated, they can only arise.
Since then I would say that the heart of my work with organizations and communities has been working with culture. The sources of joy and the sources of pain are the multiples contexts in which we live our lives. I’ve worked in one-off settings and multi-year large scale systemic settings. I’ve worked with large teams and with little groups of change-makers. And we’ve tried it all, from magic methods to the “this will finally solve it” conference, to multi-year narrative sense-making projects. I’ve spent decades surfing the rise and fall of supporter culture around the soccer teams I’ve been a part of. I’ve spent nearly 25 years living on an island with its own unique slant on the world, creating social enterprises, supporting community economic development and making community through music and play.
About a year ago on the Art of Hosting Facebook group someone asked about changing culture in a very large organization and which methods are best. For some reason that post appeared in the feed that I rarely check, and I responded to it. But because I’m never going to send you to Facebook, I thought I would catch this sketchy set of insights and share them here. This is a back of the napkin kind of list, but these are truths that I will no longer doubt in my work with organizations and communities. So here’s what I’ve learned about “culture change.”
- It takes years.
- Your work will be non-linear and unpredictable.
- All states are temporary.
- If it is necessary for senior leaders champion and support change work, it will only be sustained as long as they don’t succumb to their anxiety and fear of uncertainty and unpredictability.
- You cannot change culture directly, but you can work to change the way people interact with one another and see what kind of culture emerges as a result.
- Learning together is often a good way to approach many different strategic and cultural issues in an oblique and open way.
- If change of any kind in the organization or sector is predicated on the people needing to transform and be different then you are colonizing people. Don’t do that.
- Whatever you think is happening is only ever a part of the full picture.
- Whatever you think you have accomplished is only ever a piece of what you have actually done.
- It will never go according to plan.
Here is my monthly summary of some interesting finds from around the web from November and posted on my Mastodon page.
- November 1 was All Souls Day. What does that mean now?
- Christine Sinclair, the greatest international goal scorer in world football, played her last regular season game for the Portland Thorns tonight. Needing a win to clinch a playoff spot, she did the deed for her club team, scoring the opening goal. Watch these highlights and listen to the sheer noise with every Thorns entry to the box. The passion and love for these players – for this player – is astounding.
- Cory Doctorow on the inevitable enshittification of Bluesky and why only Mastodon is worthy of social investment.
- Listen to Esperanza Spalding and Robert Glasper: Didn’t Find Nothing in my Blues Song Blues
- My friend Sarah Jane Scouten, a fellow Bowen Islander, has released a new album of her songs called Transmutations.
- A really good analysis of where Conservatism is going in the UK which makes me think about what might happen here if the Conservatives are elected.
- Indigenous tribes engineered British Columbia’s modern hazelnut forests more than 7000 years ago.
- I use a little ritual for closing workshops that comes from the Soweto Mountain of Hope in South Africa. It is a simple set of nine claps that honors ourselves, our communities, and our work in the world.
- Chelsey Vowel has updated her excellent 2016 article on territorial acknowledgements.
- Canada’s first-ever supporter-owned soccer club – my club – TSS Rovers is offering shares again! Join us in investing in the future of Canadian soccer. And read Corey Almond’s terrific piece on our endeavour
- A beautiful podcast that tracks the experience of being hosted by The Circle, a national organization in Canada that is transforming philanthropy.
- A Firsthand Account of What Homelessness in America Is Really Like.
- A Matt Webb contemplation on list songs and endings.
- Why did Swannanoa become Helene’s ‘ground zero’? Deadly combination of topography, development and a tidal wave of water.
A detail from a surf board on display at the Nazare Surf Museum, Nazare, Portugal.
If you have been working with me over the past five years or so you will have heard me reference and use the work of Cynthia Kurtz in the work we are doing. Among other things Cynthia is the originator of NarraFirma, the software I most often use for narrative work on complex topics. She is the author of one of my favourite papers on Cynefin, The New Dynamics of Strategy which she wrote with Dave Snowden back in 2003. She wrote her own books on Working With Stories and Confluence a brilliant book about her own approach to working with complexity. Last month she posted some news about her current work and life. She is in the process of downloading her work into four different versions of Working with Stories, and thinking deeply about a transition in her life and work. I encourage to read her post.
Cynthia has been a key mentor in my own life and work, especially as the pandemic changed our approach from in person to online. Last year I took her practicum course on PNI which deepened my appreciation for the depth of these tools that she shares. NarraFirma in particular has been a godsend as a tool for me to work with my clients. Because it is open source and Cynthia and her husband Paul have their hands on the code, any updates or bugs I have experienced with the software get corrected right away.
So I thought I would take a moment to offer folks an introduction to her work and point you to the resources that she has shared. Cynthia is an incredibly deep and generous thinker and has made it her life’s work to provide accessible tools to people struggling with complex challenges because at the core of human community should be the delight in the way we work with our stories.
Her work on complexity
Cynthia began her work in the world as a biologist studying social behaviour in animals until an injury in the field prompted a career change. Already pre-disposed to curiosity about complexity and with some skills as a programmer, she teamed up with her husband Paul Fernout to write environmental simulation software to help people learn more about the natural world. Later, seeking more security, Paul took a contract job at IBM and showed Cynthia a job posting relating to organizational storytelling and she applied. Her skills as a researcher, and knowledge of social dynamics through her science background quickly became the foundation of her work.
Cynthia worked at IBM as the company was discovering complexity and the role of storytelling and her ideas found a rich ground alongside many other researchers and thinkers who were helping to explore and develop the field. The paper she wrote with Dave Snowden from this time, The New Dynamics of Strategy, starts with a deep dive into theory and why complexity challenges conventional forms of decision making. It then goes on to describe the Cynefin framework in detail and discusses how to use it with a series of practices and applications. Together this represents a pretty comprehensive foundation for understanding the role of Cynefin and the methods for using it when it comes to strategy and decision making. The paper itself contains Cynthia’s ideas on control and connection which are key aspects of her own sense making framework
Although her work is deeply informed by theory, it wasn’t until 2021 that she finally published a book that describes her approach to understanding complexity, or more precisely, the relations between self-organization and intentional organization. The book is called Confluence and it describes a set of tools and approaches for thinking about the intersection of organizational planning in a self-organizing world. True to form, it is not just a theory book, but a book of well-documented thinking tools illustrated by stories and knowledge gleaned from a wide swath of human experience. It’s a delicious and lingering read. It cuts close to the bone. The last section addressing conspiracy theories might be one of those things that saves democracy. (It also helpfully addresses jargon and complexity theory in an incredibly thought provoking way!)
While it took her a long time write Confluence, she has been a productive and generous blogger for decades and her thoughts, ideas, ramblings and clear gems of wisdom are collected at her blog, Story Colored Glasses.
Working with stories
Cynthia’s focus in the world has been consistently on the role of stories and narrative and so her work has been driven towards the deeply practical. She has created, co-created or piloted dozens of methods for working with stories in groups, many of which are standard practice in our field now. Her magnum opus is Working with Stories in your community or organization and is a comprehensive introduction to her own research method, Participatory Narrative Inquiry (PNI). Working With Stories (WWS) has a whole website devoted to this book and some of her latest iterations, which include a simplified version and an advanced version, a collection of story forms and will soon also include the fourth edition, which she is currently preparing.
WWS is a constant companion on my desk and there is a lifetime of learning in this book. I’m astounded at Cynthia’s capacity to document her own process and her knowledge and present it in accessible ways. That isn’t to say that the material isn’t dense and rich. This approach is not simple to understand or work with until you have unschooled yourself a bit in research methods, epistemology and facilitation. But as a body of work it is immensely transformative for research, engagement and strategy.
WWS is a worthy investment of time and money and is a useful guide to anybody seriously working with story, social patterns and change making in complex settings.
Software for working with stories
Cynthia’s interest in uncovering patterns and connection in stories along with her training in statistics and her experience in programming led her to create the early programming behind Sensemaker Explorer while she was at Cognitive Edge. Later she and Paul Fernout created their own software for gathering stories and discovering patterns. Eventually their efforts became NarraFirma, an open source software package that is really a project management tool. NarraFirma includes hundreds of screens and tools to plan and carry out a PNI project, including the ability to create story gathering surveys, perform catalysis on the results, prepare materials for sense making sessions, and reflect on and report on projects. One of the best features of NarraFirma is the context specific help screens that enable users to not only navigate the software but learn about the practice as they are doing so. I’ve never seen anything quite like NarraFirma.
Although the software is free to use and requires only a WordPress site to install as a plug in (my preferred option) it takes several days to really learn how to use properly and years of experience to use well. When you use NarraFirma you are not just building a survey tool for story collection, but you are immersing yourself in Participatory Narrative Inquiry. I have done probably thirty or more projects, from one time story collections for strategic planning or engagement around complex issues like opioid use and crisis response to a four year long inquiry into changing workplace culture. Every time I dive in I learn more about how to work with this approach. The software not only helps me run my project, it makes me a better practitioner as I’m doing so.
I’m immensely grateful to Cynthia for putting her work out in the world and I highly recommend anyone interested in this field explore her thinking, offering and tools.