Working with a client tonight who is beginning a process of trying to find some questions for moving forward. The client is a group of churches who are exploring how they might collaborate to undertake their joint mission together. There are a number of factors at play, and the environment they are working in is diverse.
Tonight, with a few short hours, we’ll do a little story gathering. We’ll begin by exploring an uncontextualized Cynefin framework and then invite small anecdote circles to form around the question of “What are the challenges and role of our Churches in this region, in this time?” I’ll invite groups to explore this question using stories. The idea is to gather anecdote fragments in each circle and then explore contextualizing a framework to give us a sense of the work that might lay before us, should people choose to work more collaboratively. I am hoping that, despite a short time together, the exercise will open some inquires, especially in the complex space, that people might be interested in pursuing.
A great quote from a post by Mark Simon:
The more
power you have,
the more people will lis ten respectfully
to your story.
Consequently,
listening to some one’s story is a way
of empowering them, of validat ing
their intrinsic worth
as a human being.
~ Kay Pra nis
A very important principle for design work.
From an interview with my dear friend Peggy Holman on enhancing creative leadership:
Q: What is one practice that people could start applying today to bring more creativity into their work or their business Ӭorganization?
Holman: If I were to pick on practice that is simple to apply and powerful in its affect, I’d say: welcome disturbance by asking questions of possibility. Creativity often shows up in a cloak of disruption. It makes sense when you stop and think about it. If there were no disruption, there’d be no reason for change. And change opens the door to creativity.
Great questions help us to find possibilities in any situation, no matter how challenging. Here are some of their characteristics:
- They open us to possibilities.
- They are bold yet focused.
- They are attractive: diverse people can find themselves in them.
- They appeal to our head and our heart.
- They serve the individual and the collective.
Some examples:
- What question, if answered, would make a difference in this situation?
- What can we do together that none of us could do alone?
- What could this team also be?
- What is most important in this moment?
- Given what has happened, what is possible now?
Some tips for asking possibility-oriented questions:
1. Ask questions that increase clarity: Positive images move us toward positive actions. Questions that help us to envision what we want help us to realize it.
2. Practice turning deficit into possibility: In most ordinary conversations, people focus on what they can’t do, what the problems are, what isn’t possible. Such conversations provide an endless source for practicing the art of the question. When someone says, “The problem is x,” ask, “What would it look like if it were working?” If someone says, “I can’t do that,” ask, “What would you like to do?”
3. Recruit others to practice with you: You can have more fun and help each other grow into the habit of asking possibility-oriented questions. But watch out: it can be contagious. You might attract a crowd.
Those last three practices are terrific.
A basic diagram for hosting questions that create extraordinary conversations. In the life of organizations and communities there are times when questions arise that just can’t be dealt with in the regular course of events. This is often when those of us who are consulting facilitators are brought into an organization. We are often told that “we have reached a place where we need a facilitator to help.” Usually there is an obvious need or purpose stated right in the first few sentences of the phone call or the email. This is something that consultants like us have to bear in mind.
The organizations we work with are in a constant flow of work. We were are hired to help facilitate something around a question that comes up, we have to remember that what we are doing is taking something out of the flow of work, turning it over and returning it to the stream. Unless we are involved in deep systemic change – where the banks of the river change as it were – our work is about diverting some time and attention from the mainstream.
To do this well, there are three basic phases to pay very close attention to. Each of these phases has to be designed in the beginning, but with space for emergent outcomes. Think of this model as a framework for holding the flow of an extraordinary event in the life of an organization. That could mean a one day think tank, a three day off-site or a two-hour staff meeting.
First there is the invitation phase. In this phase, we have to pay careful attention to inviting people well into our process. Among other things, participants have to know:
- What the clear purpose is
- How this will affect their work
- Why they should take time and attention away from their regular tasks
- What is required of them to participate well.
A skillful invitation invites people to suspend their day-to-day concerns to give their attention fully to the task at hand. For extraordinary meetings, especially those where the gathering is held in a different way than expected, it’s important to brief people before hand about how their roles might be different than they expected.
The second phase is hosting and harvesting. Of course this is the meat of any meeting, but I’m a strong advocate for focusing on the harvest primarily in the design and letting that determine the processes you will use to host. What is the purpose of the meeting? What impact is it intended to have? How will we capture and share the results and where will they go? From those questions choosing processes will be simpler. Choose processes that get you to that desired outcome.
A further consideration for hosting and harvesting is to balance the three domains of work, relationship and co-learning. I have written more about that elsewhere, but the essence is that balancing those three foci will give you an experience where work is at the forefront, learning together helps figure your way through the questions and building relationships ensures sustainable results.
The final stage is integration whereby we give some deep consideration to how the results of an extraordinary conversation can be re-integrated back into the organization. There are manyfactors to consider here, and some of them include:
- communicating results to those that weren’t there, especially the qualitative and non-visible results
- working with power and leadership
- dealing with resourcing issues
- balancing the need for new action with the reality of mundane tasks back in the main stream
- working with and supporting new ideas that might be at odds with the existing flow and structure
There are of course a myriad of issues with integrating new ideas and shifts in direction back into the life of an organization, but if there is one piece of advice I can give it is this: think about it before you have to do it. The worst case scenario for success is that an extraordinary conversation results in a stunning insight but that there is no way to reintegrate that back into the work of the organization.
Pay attention to these three stages up front, in the design process. Create questions around each of these stages and ask them of your planning team. Never be afraid to deviate from the “plan” but try to keep your thinking ahead of the game.
I have great clients. Most of the people who end up working with me do so because they want to work in radically more participatory ways, opening up processes to more voices, more leadership. In conference settings this means scheduling much more dialogue or running the whole thing using Open Space Technology and dispensing with pre-loading content.
But there persists, especially in the corporate and government sectors, a underlying nervousness in doing this. common objections to making things more participatory include:
- It’s too risky
- We’re not ready for it
- I’m worried it won’t work
- There won’t be enough structure
- People need content
- We need to know what the outcomes will be.
It is worth exploring these issues in a compassionate and direct manner. What these issues are really about are trust and control and a sense that the responsibility for the experience lies with the organizers and not the participants.
This is not always the easiest thing to say to people, especially those that have hired you to deliver a conference or a conversation. But it is important to confront these issues face on, because no matter how well you run a participatory process, without confronting the edges of control and trust, you are going to get anywhere ultimately.
These setiments originate in a couple of assumptions that are worth challenging:
- The responsibility for the experience rests with the organizers, not the participants. This is to some extent true although it does a great disservice to most conference design. Assuming that you as a planning committee have to deliver a great experience for everyone is neither possible nor productive. You are never going to make everyone happy, so leave that idea behind. And you aren’t going to get all the content right. The best traditional conferences meet some of the expectations of participants most of the time, meaning that there are large blocks of time that don’t meet people’s expectations. And so the default setting for most participants is to spend thousands of dollars on a passive experience, taking some interest in workshops or speeches and spending the rest of the time self-organizing dinners, coffee breaks and other chances to connect with friends old and new. Another word for a conference that takes thousands of your dollars and leaves you finding your own way is “a racket.”
- People need content and structure. Of course we do, but not in the way most conference organizers deliver it. On the content side, most conference planning consists of spending a year guessing what people want to learn about, or worse, putting out RFPs for workshops, which results in conferences becoming big commercials for people’s pet processes, or ideas, without any consideration for what folks want to learn. The conference is then marketed on the backs of these offerings. That isn’t to say that there can’t be value, but it does constrain learning. Similarly, with structure, conference organizers will often say to me that things like Open Space don’t have enough structure. Open Space has plenty of structure, but it is free of content until the gathering itself populates the agenda with the questions that are top of mind. I have worked at countless conferences where “structure” is everything. And what this typically means is that the conference runs behind schedule and people are herded here and there, shortshrifting almost every aspect of their experience, to the point where folks just plain don’t return from coffee breaks.
- People learn by passive listening. There is no question that a stirring keynote or a dynamic and powerful presentation can have the effect of galvanizing ideas and making people hungry for learning. But too often the passive experience of listing to experts is built into conferences such that a key note is followed by a panel, is followed by lecture-workshops, is followed by another keynote and so on. Participation is minimal.
What I have discovered over the years is that people want to be in a conference setting that has a variety of experience. If there is a keynote, it is important to have that person act more as a provocateur, to set up questions that folks can dialogue around rather than proclaiming the truth from on high. Also building a conference in part or in whole around Open Space means that people can bring their own questions and expertise to the gathering, create a marketplace to exchange ideas and perhaps even create new ways of being together. I don’t think every conference needs to end in “action,” but I do think that many conferences could build in more explicit opportunities to start something.
the bottom line for people in understanding that giving up control is important. A conference planning committee should focus on building a container into which participants can pour their ideas. Creative, engaging, participatory conferences and gatherings have substantial participation undertaken by the participants themselves. They look at how passive a conference is and break open opportunities for people to connect, to go on a learning journey together, to create something new, or simply to sit in good conversation with each other catching up and sharing their work.
Trust your participants and invite them well. Invite them to come prepared to make contributions. Put responsibility for their experience solidly in their laps. Let them know that if they are taking to time and money to come to the gathering, they should also take the chance to create and contribute content to the gathering. Bring your questions, bring your stories, look for others and see what you can create. Challenge participants to show up to a co-creative gathering rich in conversations, connections and inspiration. Invite them, provide a good container with tools for them to do their work, and turn it over to them.
Fearless conference planning, accompanied by excellent invitation and skilful hosting for productive self-organization and emergence creates memorable experiences.