Such a nice treat to come across this chronicle of friends: From Hero to Host: A story of Citizenship in Columbus OH. This an excerpt from Meg Wheatley and Debbie Frieze’s new book “Walk Out, Walk On“, due out soon.
The excerpt tells the story of how a small group of people – many of them dear friends of mine – awakened a new form of citizen leadership in Columbus Ohio using the Art of Hosting as an operating system. You will hear stories of Phil Cass, Tuesday Ryan-Hart, Matt Habash and others in that city who have been changing the way people think about health, education, food and citizenship since 2002.
Have a read and get inspired.
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Running an Art of Hosting workshop this week for employees of the City of Edmonton. We are about 30 people all together looking at the art of hosting participatory process, convening and leading in complex environments where certainty is an artifact of the past.
Naturally because these people work for a municipal government, the conversations we are having tend to be about systems. We are working at the level of what it takes a system to shift itself as well as what it takes of an individual to lead when the answers are unclear.
For me, lots of good insights are coming up. A few that cracked in a cafe conversation this morning included these three:
- The fundamental question facing governments is not why or what or who, but HOW. How can we deliver services differently? How do we change to include more public voice in our work without losing our mandate? How do we cope with the scale of change, chaos, interconnection and complexity that is upon us? These questions are powerful because they invite a fundamental shift in how things are done – the same question is being asked of the Aboriginal child welfare system at the moment in British Columbia, which is looking to create a new system from the ground up. Shifting foundations requires the convening of diversity and integrating diverse worldviews and ideas.
- New systems cannot be born with old systems without power struggle. As old ways of dong things die, new ways of doing things arise to take their place. But there isn’t a linear progression between the death of one system and the birth of the new: the new arises within the old. Transformation happens when the new system uses the old to get things done and then stands up to hold work when the old system dies. While old systems are dying, they cling to the outdated ways of doing things, and as long as old systems continue to control the resources and positions of power and privilege, transformation takes place within a struggle between the new and the old. Ignoring power is naive.
- A fundamental leadership capacity is the ability to connect people. This is especially true of people who long for something new but who are disconnected and working alone in the ambiguity and messy confusion of not knowing the answer.
Its just clear to me now that holding a new conversation in a different way with the same people is not itself enough for transformation to occur. That alone is not innovation. The answers to our most perplexing problems come from levels of knowing that are outside of our current level. The answers for a city may come from global voices or may come from the voices of families. Our work in the child welfare system was about bringing the wisdom of how families traditionally organized to create a new framework for child welfare policy and practice, and that work continues. Without a strategic framework for action, for transforming process itself, mere reorganization is not enough.
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Was reading an article about the US’s options for discussing peace in Afghanistan, and was struck by this quote:
Endless war reinforces the political power of leaders who make war. Negotiations reinforce the power of political actors. Negotiations surface issues: you have to say what you want, and what you are willing to accept. Right now, no-one, not even a U.S. government official, can clearly articulate what the U.S. really wants in Afghanistan, and what the U.S. is willing to accept. What exactly the Taliban want, or are willing to accept, besides driving out foreign forces, has also been the subject of fierce debate. Negotiations smoke people out. You have to say what you want, and what you are willing to accept
Conversation, especially in the context of complex situations, helps us to introduce nuance. It takes us beyond yes/no options and invites multifaceted positions to be revealed. When we are faced with intractable problems, complex scenarios or mysterious situations, conversations open us to edges that would otherwise remain invisible, and therefore increase the possibility of finding a new and usefaul way through. Talk IS action.
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Like Johnnie Moore I don’t generally set ground rules when I facilitate a meeting. For most meetings, it’s demeaning and it tends to enforce the authority of the facilitator to act as a judge rather than as a host for the conversation.
The odd time there are meetings in which the tension is explosive and if necessary I do this simple exercise with a group:
1. Invite each person to reflect on these two questions:
- How do you want to be spoken to by others in this meeting?
- How do you want others to listen to you in this meeting?
2. Break into groups to compare these relfections and bring one or two as operating principles back to the whole.
Yes, it’s the Golden Rule. What I want for myself, I should also want for others. It’s a useful exercise for focusing us on mindful conversation, while at the same time giving the group a quick thing to work on together, and not being prescriptive in our rules of behaviour. By definition, the ground rules are already owned.
(Incidentally, the most common answers to these questions are things like “don’t shout at me, don’t interrupt me, hear what I am saying, don’t blame me. Of course it is easier to want these things than to do these things, but the group can find more skillfulness if these principles are made explicit.)
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I’m a sucker for principles, because principles help us to design and do what is needed and help us to avoid bringing pre-packaged ideas and one-size-fits-all solutions to every problem. And of course, I’m a sucker for my friend Meg Wheatley. Today, in our Art of Hosting workshop in central Illinois, Tenneson Woolf and Teresa Posakony brought some of Meg’s recent thinking on these principles to a group of 60 community developers working in education, child and family services, and restorative justice. We’re excited to be working nwith these principles in the work we’re doing with Berkana Institute. Here’s what I heard:
1. People support what they create. Where are you NOT co-creating? Even the most participatory process always have an edge of focused control or design. Sometimes that is wise, but more often than not we design, host and harvest without consciousness. Are we engaging with everyone who has a stake in this issue?
2. People act most responsibly when they care. Passion and responsibility is how work gets done. We know this from Open Space – as Peggy Holman is fond of saying, invite people to take responsibility for what they love. What is it you can’t NOT do? Sometime during this week I have heard someone describe an exercise where you strip away everything you are doing and you discover what it is you would ALWAYS do under any circumstances. Are we working on the issues that people really care about?
3. Conversation is the way that humans have always thought together. In conversation we discover shared meaning. It is the primal human organizing tool. Even in the corridors of power, very little real action happens in debate, but rather in the side rooms, the hallways, the lunches, the times away from the ritual spaces of authority and in the the relaxed spaces of being human. In all of our design of meetings, engagement, planning or whatever, if you aren’t building conversation into the process, you will not benefit from the collective power and wisdom of humans thinking together. These are not “soft” processes. This is how wars get started and how wars end. It’s how money is made, lives started, freedom realized. It is the core human organizing competency.
4. To change the conversation, change who is in the conversation. It is a really hard to see our own blind spots. Even with a good intention to shift the conversation, without bringing in new perspectives, new lived experiences and new voices, our shift can become abstract. If you are talking ABOUT youth with youth in the process, you are in the wrong conversation. If you are talking about ending a war and you can’t contemplate sitting down with the enemy, you will not end the war, no matter how much your policy has shifted. Once you shift the composition of the group, you can shift the status and power as well. What if your became the mentors to adults? What if clients directed our services?
5. Expect leadership to come from anywhere. If you expect leadership to come from the same places that it has always come from, you will likely get the same results you have always been getting. That is fine to stabilize what is working, but in communities, leadership can come from anywhere. Who is surprising you with their leadership?
6. Focus on what’s working, ask what’s possible, not what’s wrong. Energy for change in communities comes from working with what is working. When we accelerate and amplify what is working, we can apply those things to the issues in community that drain life and energy. Not everything we have in immediately useful for every issue in a community, but hardly anything truly has to be invented. Instead, find people who are doing things that are close to what you want to do and work with them and others to refine it and bring it to places that are needed. Who is already changing the way services are provided? Which youth organize naturally in community and how can we invite them to organize what is needed? What gives us energy in our work?
7. Wisdom resides within us. I often start Open Space meetings by saying that “no angels will parachute in here to save us. Rather, the angel is all of us together.” Experts can’t do it, folks. They can be helpful but the wisdom for implementation and acting is within us. It has to be.
8. Everything is a failure in the middle, change occurs in cycles. We’re doing new things, and as we try them, many things will “fail.” How do we act when that happens? Are we tyrannized by the belief that everything we do has to move us forward?
9. Learning is the only way we become smarter about what we do. Duh. But how many of us work in environments where we have to guard against failure? Are you allowed to have a project or a meeting go sideways, or is the demand for accountability and effectiveness so overwhelming that we have to scale back expectations or lie about what we are doing.
10. Meaningful work is a powerful human motivator. What is the deepest purpose that calls us to our work and how often do we remember this?
11. Humans can handle anything as long as we’re together. That doesn’t mean we can stop tsunamis, but it means that when we have tended to relationships, we can make it through what comes next. Without relationships our communities die, individuals give up, and possibility evaporates. The time for apologizing for relationship building is over. We need each other, and we need to be with each other well.
12. Generosity, forgiveness and love. These are the most important elements in a community. We need all of our energy to be devoted to our work. If we use our energy to blame, resent or hate, then we deplete our capacity, we give away our power and our effectiveness. This is NOT soft and cuddly work. Adam Kahane has recently written about the complimentarity of love and power, and this principle, more than any other is the one that should draw our attention to that fact. Love and power are connected. One is not possible without the other. Paying attention to this quality of being together is hard, and for many people it is frightening. Many people won’t even have this conversation because the work of the heart makes us vulnerable. But what do we really get for being guarded with one another, for hoarding, blaming and despising?
We could probably do a full three workshop on these principles (and in the circle just now we agreed to!). But as key organizing principles, these are brilliant points of reflection for communities to engage in conversations about what is really going on.