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Category Archives "Conversation"

A year of confronting complexity

December 16, 2025 By Chris Corrigan Art of Hosting, Chaordic design, Collaboration, Community, Complexity, Containers, Conversation, Evaluation, Facilitation, Featured, First Nations, Invitation, Leadership, Learning, Open Space, Organization, Power, Stories 3 Comments

We are deep in the rainy season here on the west coast of North America. I’ve been reflecting on my year of work and noticing a few patterns that are coming to mind as I think about the kinds of questions that our clients have been confronting this year. I don’t know that these observations are especially novel, but they do represent patterns that I have seen this year. they also represent places where I think our work can be helpful.

Something of the bigger context.

As it always has been. But that bigger context is currently full of austerity, fear and polarization. Much of our work is within the non-profit and public sector, and our clients have all been facing declines in funding, uncertainty about the future, skyrocketing need from their own clients and a deep questions about using their leadership to confront polarity and division in their organizations and communities.

It used to be that we were confronting a “scarcity mindset” where we feel to recognize the wealth of ideas and leadership that we actually have. This leaves leaders and organizations retreating into their own shells as they try hard to shoulder the responsibility of the work. Often in our organizational development work, we could do things that lift our eyes up a bit and help activate the leadership throughout the organization.

These days, on top of that dynamic, I think we’re facing an “austerity mindset” whereby that wealth of talent, attention and money is still present but it is actually locked away and not available to us. It has been concentrated elsewhere and everyone seems to be preparing to simply do without it.

I’m certainly not 100% sure of this shift, but it feels like the issues leaders are confronting are shifting in ways that we continue to explore with them and their teams, and my colleagues as well. What helps at this time is continued connection and sophisticated situational awareness to see and name what is happening and to be honest about what is available to work with. Maybe, dear readers, you are seeing it too. All work happens in a context and being able to name this context is important, without getting lost in it. I wrote about this back in September.

Five year strategic planning is dead.

The Covid-19 experience seemed to finally put to rest the typical five year strategic planning process. Everyone now has practical and tangible experience of how the best laid plans can be knocked sideways. And in the last year or two, as organizations have been recovering from Covid, they have no been hit with massive uncertainty in the world, including cuts to their funding. And it very much seems irrational, arbitrary and determined by bigger dynamics that are outside of the control of the organizations we get to work with.

In response, the kind of planning I have been asked to do more and more this year is about scenario planning and arriving at a set of practice principles that can help organizations lead towards a variety of futures. I do love this kind of work. It has relational benefits of visioning and dreaming together, but is rooted in deep and practical need for on the ground responses. I’m not an expert at operational planning – and there is always a need for that kind of work – but bringing people together to think about futures and develop some shared resourcefulness about responding to what might happen is useful.

Connection is needed but trust is shaky at the centre.

I have had a blog posts sitting in my drafts for a little while that talks about how we can move from centralized planning and control towards a more networked form of leadership. Ever since I ran across Open Space Technology in 1995 I have seen the need for this, because as Harrison Owen (who we lost in 2025) observed, Open Space activates an organizational structure of shared leadership and responsibility that is latent in any group of people. He called it “The High Performance Organization” and it checks a lot of boxes for what leaders want: engaged staff, ideas and responsibility sprouting up all over, connected and self-organizing teams that are working in a common direction, but meeting challenges where they are at.

The problem is that such networks really depend on the ability and willingness of organizational leaders to open up space for that to happen. We spend a lot of time in our longer engagements working with senior leaders to help them sustain their ability to truly trust the folks in their groups to do the work. It is sometimes a hard thing to bootstrap, but once it gets going, these types of networks can be quite powerful. Central leaders and organizations become conveners rather than resource sinks, and work becomes meaningful. It requires leaders to do the work they are uniquely positioned to do but to release to the community work that can be better done at the edges.

In the little supporter-owned soccer club I am a part of we do this but having our core leadership care for the fiduciary and technical responsibilities or the club and the rest of us live by the principles of “Assume your talents are needed, and proceed until apprehended.” In this way we activate community and true ownership over what we are doing.

And speaking of polarities…

This kind of things means that polarities abound: centralized control and distributed responsibility; continuity of tradition and new responses to emerging conditions; maintaining fiduciary obligations while stretching beyond; focus on the core external offering and building interior connections and development. Every planning process I have been involved in this year seems to hang on one or more of these polarities. Often the conversations about need and purpose start with an acknowledgement that both sides of the polarity are needed and the challenge is to lean into the skills and talent we have to do both. As contextual uncertainty has increased, our clients seem more willing to wrestle with these polarities rather than simply seeing their current conditions as a problem to be solved.

As always, we need to be thoughtful about how we think about change.

We are living in a world which seems to be revelling in ignorance about complexity. Every problem now seems to have a simple answer, with predictable and brutal results. We are fed this line in our civic conversations too, organizational realities and personal lives too. Social media algorithms have shaped our ideas about what is happening in the world and what we should do about it. I think complexity literacy is more important than ever. Just being able to think about the different kinds of change out there TOGETHER helps us to make sense of things in a more useful way and in a way that builds more relationships and therefore more resilience. Some of my go to frameworks for helping folks understand how change happens, the Cynefin framework and the Two Loops framework, continue to be extremely useful for helping people describe the spaces they are in, and chaordic planning has stood the test of time for collaboratively designing responses to these kinds of conditions.

AI is helping us delude ourselves into believing that we don’t need craft, or the ability to confront uncertainty with relationality.

It used to be fairly common that a client would discover that I was a facilitator and hand me an agenda and ask me to facilitate it. Its the reason I wrote the chaordic stepping stones guide in the first places, so that we could explore the possibility space together and design something that was fit to needs instead of simply rolling out a best practice. This year was the first time I received agendas generated by ChatGPT and asked to facilitate those. It took me a moment to figure this out, but I think that many people are probably asking their favourite large language model to give them an agenda for a two day strategic planning process. We are witnessing a massive cultural crises stemming from the destruction of craft across all the arts including music, writing, visual arts and process arts. Designing and facilitating participatory work is a craft. the two go hand in hand. One would never give an accomplished artist a paint-by-numbers set and ask them to use their technique to fill it out the way one wanted. Or hand a musician a piece of music to play that has notes in it, but no sense of development, harmony or rhythm.

Artificial intelligence is excellent at giving one the impression that the uncertainty they are confronting is easily solved. The tools that we currently have access to are extremely powerful aids to help with facilitation work, but they simply cannot replace the craft of relationship building and the time it takes to do work that generates meaningful contribution and ownership and sustainability. Facilitators and participatory leaders need to continue to develop the skills to work with groups of people in increasing complexity, within decreased time frames and a climate of austerity, polarization and uncertainty. Our chatbots are incapable of understanding what we know when we enter a space like that, but those of us that fear the ambiguity of these spaces can find ourselves retreating into the comforting certainty of a set of answers that come from what appears to be a divine and omniscient source. We just have to be careful not to lose the ability to sit together and figure something out. Keep watching sports like soccer and hockey. Keep making music with each other. Exercise the feeling and abilities that we have to make and undo things together without knowing where we are going or what might happen next. Move together, slightly slower than you think you should be, and seeking surprise along the way.

Stories and shared work are helpful.

I had a lovely call the other day with Cynthia Kurtz and Ashley Cooper are some folks Ashley is working with around using Participatory Narrative Inquiry to work with stories in communities and organizations. I continue to use that collection of methods for dealing with difficult and complex situations, including future scenario planning, because my experience has been that making sense of grounded stories together is the best way to engage with the uncertainty and opinionated conversation that passes for civic dialogue. I’m interested in methods and processes of civic deliberation and address conflict with process design. How can we bring difference into governance without confusing it with conflict? How can we work with conflict without confusing it with violence? This is not an area I have ever been comfortable in, but I have found that stories and circle are the best way to have a group of people dive in together on shared work that helps differences become resources and helps conflict become co-discovery. In watching the current kinds of conversations we are having in Canada around things like Aboriginal title, it’s clear that folks with opinions not rooted in actual experience have a hard time even beginning to understand issues, let alone seeing ways in which reconciling differences can be the work of a mature politics, and a potentially defining characteristic of the Canadian project.

So these are some of the things I have seen this year and I expect that these are threads that will continue to grow and bloom in the coming year too. I’m really interested what YOU have noticed?

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Stability in dialogic containers

October 22, 2025 By Chris Corrigan Art of Hosting, Complexity, Containers, Conversation, Emergence, Facilitation, Featured, Practice 6 Comments

The above is a photo of a great campfire that happened on Saturday night in the forest by a lake in Eastern Ontario. You had to be there. But if you want to do an interesting exercise, take a moment before reading on and make a list of things that you should do to create a great campfire experience.

I’m working away writing a book on dialogic containers and reflecting on the remarkable phenomenon of stability in the midst of change. I remember years ago Dave Snowden sharing a pithy description of the the difference between robust and resilient structures. Using the examples of a sea wall and a salt marsh, he says, essentially, that a robust system is one that survives by not being changed and a resilient system is one that survives by being changed. That description has always stuck with me and as I look at the nature of dialogic containers, ephemeral spaces which produce meaning between people, it’s interesting to me to think about what contributes to their relative stability in the face of change.

This was brought home to me again today while listening to a talk by Gil Fronsdel on the Buddhist practice of “Right View,” (he calls is “Wholesome View”) the first discipline of the Noble Eightfold Path. Fronsdel uses the example of standing in a rive to discuss what mental and spiritual stability looks like, even as a current flow all around you, carry the river over a waterfall. The way to address your fear of floating over a waterfall is to stand up and take a stable stance:

I’ve been in somewhat shallow rivers, maybe that the river was up to my mid?thigh, and I could lay down flat on the surface of the river, and it had a nice current that carried me beautifully down the river.And it was kind of fun and nice to be floating along. It feels really nice until you realize that the river is going right over a waterfall, a big waterfall. So then it’s not so nice anymore.

And so…  you turn around, try to swim upstream, but…the river is pulling you down the stream faster than you can swim up. The waterfall is coming, you can hear the roar. And so all you have to do, though, is stand up in the river. Because it’s shallow… it’s just courage, it’s only up to your mid?thigh. And if you stand there, then the current of the river continues. It flows right by you. But you’re still.

You’re not separated from the current, but now you’re free of the current because you have the stability, the strength of standing there, and you’re far from any danger of going over the waterfall. It’s relatively easy now to walk to the shore or walk up river. And so we get swept away sometimes by our thoughts, swept away by our emotions, swept away by the world and concerns that are going on. And we don’t realize how much we’re being carried along, swept away by the current of this momentum of thoughts, momentum of desires, momentum of aversion. We don’t even see the waterfalls that’s going to take us over sometimes. But what mindfulness teaches us is that we could always have the ability to stand up in the current and kind of wake up and kind of be stable and strong.

In dialogue, containers offer a kind of stability to hold emotions and thoughts. Human beings thrive when there is a container in which we can fully participate, be fully human, and be. And they require us to have that overview of process and context, to see that we are in something that is meaningful, or not, and to notice what is contributing to that state of affairs. From there, we might even be able to catch ourselves and offering a slight shift, a slight move, a slight contribution that might catalyze more or less stability. It is a subtle art.

The way a conversation unfolds around a table and deepens and becomes sticky – you don;t want to leave it – is a kind of stability. When it breaks it’s hard to get it back again, and nif you weren’t a part of it “you had to be there” to understand what it is like. Other forms of stability for dialogue are held through rigid physical or protocol constraints so that deliberative chambers like court rooms and legislatures are designed for rational, non-emotional discourse. When feelings erupt in those chambers, the integrity of container fails, and chaos ensues, because those who are responsible for this spaces have no way to cope with the events of the moment but to shut it all down (don’t perform a haka in the New Zealand Parliament!). That can be a form of liberation, but in the end some form of stable container needs to arise in order for human relationships and conversations to unfold. Places like Parliaments and court rooms are structured to assert a particular kind of power relationship, so the physical and procedural stability of those containers is designed to re-establish that state of affairs “once every one has calmed down” and the dour business at hand can be considered again in the desired modality of the system, in these cases, predicated on notions of reason and civility.

But even in highly structured and constrained places, dialogic containers are emergent. You cannot force meaningful dialogue. You can only set some initial conditions and monitor what unfolds. Even though a room may have robust physical restrictions, adjustments to the constraints of the container can still offer a chance at something meaningful happening. I bristle from the idea that a dialogue facilitator’s role is “to create and hold the container.” I prefer instead to think of that role as one of using constraints to increase the probability that a a dialogic container will emerge. The way I have learned to practice facilitation is to be a witness to the capacity of a group to self-organize and manage itself with minimal intervention from a “facilitator.” Instead we work hard to design initial conditions, and pay attention to threshold practices like beginnings and endings to invite human beings into a place in which meaningful work gets done.

For my whole career I’ve been consumed with the mystery of the emergence and stability of dialogic containers, how something so ephemeral can create deeply meaningful experiences, and how we might find the ways to work with containers – through constraints of connection, exchange, attractors and boundaries – to increase the chances for powerful dialogue and meaning making. Everywhere I look, there are examples and lessons to be learned about this.

So, back to that campfire that is pictured above. If you took the time to make the list, think about whether that list will guarantee a great campfire every single time, from the get go. If not, what do you think you will have to do to make that more likely to happen? The answer to that question might be a good way to think about your approach to facilitation.

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Tools for working with conflict and polarization

September 26, 2025 By Chris Corrigan Art of Hosting, Collaboration, Community, Containers, Conversation, Democracy, Facilitation, Featured, Power 4 Comments

If nothing else, the deep divisions and culture wars in the US, and here in Canada too, are providing us with an opportunity to engage in deep practices of listening across difference. It’s harder now that it has ever been Dan Oestrich, who knows a thing or two about this, explains why.

Process artistry also has its place. Arts and well-hosted conversation are at work in Alberta where a group of researchers have initiated the Common Ground project to address stereotypes in the province. It is providing some useful lessons.

Depolarizing conversations is an initiative of my friends and colleagues at the Alaska Humanities Forum. It arose in 2021 during COVID when social media had divided families and small towns and disagreements had devolved into violence, assaults and the tearing of the social fabric. They have published some really helpful tools and resources on hosting these kinds of conversations. Get them while you can (and support them in continuing their work).

Irreconcilable difference is inevitable in a complex society but not every issue is an irreconcilable difference. Some are just conflicting perspectives. As long as we conflate conflict with war, we will maintain a tendency to want to avoid conflict instead of courting and supporting difference. Conflict transformation has long been the approach used to create a resilient container for what I call conflict preservation. We need this more than ever. And so do the orcas and the salmon.

One of the tools I use for working with polarities where there is a strong both/and situation is polarity mapping. I’ve written about it before but I love the way Kai Cheng Thom weaves it into her Loving Justice framework.

For more tools and training I can recommend Lewis Deep Democracy as one deeper approach to this work. It’s based in Arnold and Amy Mindel’s processwork. In Canada, I can recommend Camille Dumond and her colleagues at the Waterline Co-op. You’ll see my testimonial on their website. It’s accessible and practical training, even for experienced practitioners, and it will take your own practice deeper.

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Leading and facilitating in a thin time

September 17, 2025 By Chris Corrigan Art of Hosting, Being, Collaboration, Community, Complexity, Containers, Conversation, Culture, Democracy, Facilitation, Featured, Leadership, Practice 7 Comments

For as long as I have been working in the non-profit and government worlds, since 1991, I have been confronted with the idea that somehow we always must do more with less. When I began work at the National Association of Friendship Centres in 1992, my first real job after leaving university, the organization was coming to the end of a five-year cycle of funding for urban Indigenous programs and core capacity that had grown steadily since 1972. Over twenty years, the federal government had increased funding in the Friendship Centres in Canada’s towns and cities, and the movement had grown to over 100 communities with between three and five core funded positions in each centre, offering a myriad of services to urban Indigenous populations from Halifax to Port Alberni and Red Lake to Inuvik.

In 1993, the Liberals were elected to power after ten years of Progressive Conservative government, and they committed to tackling the federal deficit. The did this by actually continuing a series of budget reductions that the last Tory finance Minister Ray Hnatyshyn had proposed in his election budget. Paul Martin got credit for it, but it was a PC plan.

The upshot of these across-the-board spending reductions was that we “had to do more with less,” or “become more efficient” or “get creative” or “innovate” or “tighten belts and find redundancies.” With very, very, few exceptions almost every organization I have worked with since then has had to face the same problem. The neo-liberal economic revolution of Regan and Thatcher and Mulroney delivered massive amounts of money to the richest people in the world and starved government of revenues and marginalized communities of funding and material support, even as they picked up the work of addressing the increasing social problems externalized by the private sector.

We went through periods of funding freezes, cuts, occasional bumps (“investment” it is sometimes called) but there has in general been a growing trend of increasing social problems and complexity, decreasing government support and increasing wealth inequality in Canada leading to massively underfunded non-profits. We are now seeing core government services shredded too. When the word “austerity” is used it seems to signal that direct government services such as health and education and income security are in for a tough time.

Ideology drives all of this. For most of the past 45 years that ideology has been the market-based economic liberalism that has privatized and financialized everything. In the past 20 years it has included ideologies of the culture war that has tied government funding to strange ideas that are put out there to stoke outrage, fuel algorithms, divide citizens and achieve razor thin electoral margins. In places like Alberta a bewildering set of strange ideas about public health, energy independence and education has meant that the public purse is weaponized against people who are trying to provide vaccines against fatal and preventable illnesses, or create sustainable and low-cost energy technologies, or build education systems that create welcoming and inclusive learning environments. These were things we used to fund, plan for and organize around.

In talking with a colleague today we were noticing how this moment of austerity is showing up in the work we do to support organizations and facilitate dialogue, and engagement, especially in this moment when we are confronted by nearly overwhelming confusion and complexity. It used to be that the conversations we were hosting suffered at times from a scarcity mindset, meaning that we weren’t aware of the actual richness that was around us. Participatory leadership and process opens up access to that richness.

Today we are suffering from an austerity mindset, which can be thought of as a realization that the richness we need has been taken away from us. It is harder and harder to find diverse groups of people and voices to work on issues of staggering complexity. People have had their time and material resources privatized, colonized, and taken from them.

We were noticing that coming out of the pandemic, people have welcomed the chance to be together in person again, but how we show up has changed. Every face-to-face meeting is high stakes and there is decreasing trust in opening up and letting go into a participatory process. While in the past it seemed easier to coach leaders and organizations to find solutions at the margins of their work with authentic and creative engagement with their people and communities, these days it seems like our work is to keep leaders from becoming autocratic. With so few hands willing and able to do the work of addressing huge systemic issues, most organizations and networks seem to have only a few key people who are close to the work. This creates a fear that if the leader doesn’t directly influence and shift everyone to their way of thinking, we won’t get the chance to do the work properly.

To be honest some of this worry is warranted. We know from the ways in which Cynefin advises us to act in crisis, that applying tight constraints is the best way to establish safety. But what you do with that safety once you have it is what’s at stake. These days it seems that many leaders are drifting towards consolidating that power by offering to sustain the work of maintaining safety at the expense of other ideas, diverse thinking, or even a challenge to their plans. We see this in national leadership. Trump is the obvious example, but it has been interesting to see Prime Minister Carney stumbling in the House of Commons as Pierre Poilievre looks his seat and provided the first testing challenges of Carney’s leadership. Carney has had it easy since he was elected.

There are lots of implications here for facilitating participatory work and supporting leaders in this time, and to me they come from our lessons in complexity and dialogic practice. Here’s a few, and maybe you can add to them:

The work of the world is teetering on the edge of chaos AND is deeply complex. So that means that yes, leaders and facilitators and Board chairs need to consolidate decision making and create safety. But it also means that this is EXACT time to open up leadership to people who have differing view points and perspectives and experiences. That diversity is what provides the sophisticated situational awareness needed to address the challenges we are in. Polarity management is coming back into my practice in a big way as we help groups to see the tensions they are working with and engage with them productively.

Avoid premature convergence. One of my favourite Dave Snowden slogans implores us to not choose the first good idea and go with it. Even if thing seems to be moving fast, committing too early to a course of action can send you on a path from which return is very tricky. Use scenario planning to keep a view on possibilities, and adjust plans as you go. COVID killed the five-year plan, but you can still set longer-view directions of travel and think about the different landscapes you will confront to get there.

Leave more community than you found. In times of crisis it is impossible to build the social connectivity and relational fields that help sustain us. We need to be doing that in the moments when we can take a breath and think. And meetings are what those moments look like in organizational life. If you are using meetings to preach to the masses, you are missing this chance. Every conversation in the organization right now has the chance to build community while also doing good work, including conversations about how to be together. And if you are a leader with a good idea that you want others to take up, you need to build trust and relational capacity if that idea is to be supported and improved upon. Participatory work does this. It also does this much better if we are physically n the same room.

Big messy conversations are a feature, not a bug. Since the pandemic, I have been doing A LOT of Open Space meetings. Open Space just creates the kind of agenda that is impossible if only one person is in charge. When participants begin posting sessions in Open Space everyone gets to see the real texture of need and capacity in the organization, and we are given the chance to dive in and work on them. Same with Pro Action Cafe, which helps individuals in large gatherings get the help they need with the many different projects and programs they are running. We don’t need alignment on everything right now. We do need much more activity happening in plain view, co-created and co-supported. Like Harrison Owne used to say “Trust the people.”

We need to look after ourselves. This time is taking a real toll on many people. Caring for oneself is not greedy. It is essential. If we are all to stay resourceful in the messy chaos of the present moment we need to be taking our time to be grounded, become familiar with our own patterns of reactivity and do the world a favour and work on them. Yesterday, in talking with a colleague who works right at the coalface of social change and community organizing, I asked her how she was keeping it together. Her morning practice of prayer and meditation has never been more essential, and in fact she had to remind herself to get back to it. I can relate.

I’m sure this list could go on, and I invite you to add to it. Leave a comment about what you are noticing and how you are working with others to cope with the realities of this moment. We are living in a thin time when the macro currents of war and conflict and austerity and hatred are seeping into each of our special places. We need to work within these contexts and find islands of meaning and respite so good work can continue and people can be looked after.

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Being together as a radical act

August 13, 2025 By Chris Corrigan Being, Collaboration, Community, Containers, Conversation, Democracy, Facilitation, Featured, Organization 2 Comments

I’m not sure that this shows up in the training set

About 8 years ago I remember Dave Snowden coming to Vancouver directly from a conference of security experts where they were discussing the top existential threats to humanity. In ascending order, at that time, they were: nuclear war, climate change and AI. At the time I remember thinking that how strange that seemed given that climate change is an absolute certainty and at least with nuclear war, we could actively try to prevent it. I had no idea what AI could really look like.

Nevertheless this particularly dystopian view of things had me on alert as I watched for signs that this might be happening. I am no AI expert, and the only AI I regularly and consciously interact with is ChatGPT. ChatGPT is now the best search engine out there, as everything else has become ruined by algorithms. It works, but it is also highly flawed and there is a simple reason for that: It acts like a human being.

If you’ve used ChatGPT you will be familiar with its major flaws which include approval seeking, hallucinations and, an overinflated sense of its own abilities. It will often say it can do things – like a harmonic analysis of a jazz tune – that it cannot actually do. And when it does the work and confidently provides the user with absolute garbage, my instinct is, that if it was an employee, I’d fire it. The inability to say “that is beyond my current limitations” is maddening. I was asking for this musical analysis the other day and after it couldn’t provide it, I discussed the fact that there is a price to this misplaced confidence. ChatGPT uses a tremendous amount of energy and water, and when it does so to just waste my time, I explained, there is an ethical issue here. It acknowledged that issue but it didn’t really seemed bothered by it.

That shouldn’t be a surprise because it was trained on the documented behaviours of certain classes of humans, for whom performative ethics is the norm. We do almost everything here in the global north with a detached knowledge that our ways of life are unsustainable and deeply and negatively impactful on our environment and other people but we don’t seem particularly bothered by that, nor to we display any real urgency to do anything about it.

This training is why Yuval Noah Harari is so worried in this video. AI is unlike any other tool that humans have invented in that it has agency to act and create on its own. As Harari says, printing presses cannot write their own books. But AI can, and it can choose what to write about and what not to, and it can print them and distribute them too.

The issue, and we have seen this recently with Grok, is that AI has been trained on the detritus that humans have left scattered around on the Internet. It has been raised on all the ways that we show up online. And although it has also been trained on great works of literature and the best of human thought, even though most of that material appears to have been stolen, Harari also points out that the quantity of information in the world means that only a very, very tiny proportion of it is true.

When I watched the video and then reflected on the post I wrote yesterday about difficult conversations, I had the insight that AI will know all about the stupid online conversation I started, but will know nothing about the face-to-face conversation that I later had. Harari points out, very importantly, that AI doesn’t understand trust. The reason for that, he says, is that we haven’t figured out the trust and cooperation problem in human society. That’s the one we should be solving first.

AI has no way of knowing that when there are crises in a community, human beings often behave in very beautiful ways. Folks that are at each other’s throats online will be in each other’s lives in a deeply meaningful way, raising money, rebuilding things, looking after important details. There is no way that AI can witness these acts of human kindness or care at the scale with which it also processes the information record we have left online. It sees the way we treat each other in social media settings and can only surmise that human life is about that. It has no other information that proves otherwise.*

For me, this is why face-to-face work is critically important. Meetings are just not the same over zoom. We cannot generate the levels of trust on zoom that we can by spending a significant amount of time in physical proximity to one another. Face-to-face encounters develop contexts of meaning – what I have called dialogic containers – and it is in those spaces and times that we develop community, trust, friendship, sustainable commitment and, dare I say, peace. The qualities of living that we ascribe to the highest aspirations for human community are only generated in their fullness in person. They require us to work through the messiness of shared life-spaces, the conflict of values and ideas and paths forward, the disagreements and confusions, by creating multiple ways in which we encounter and relate to one another. Sustainable community life requires us to see one another in multiple identities so that we discover that there are multiple possibilities for our relationships, multiple ways we can work around blockages and unresolvable conflict.

We are fast losing this capability as human beings. When people ask me to work with their groups there is always the lingering question of whether we can do the work of three days in two, and the work of two days in one. The answer is no. We can do different work in limited times and spaces. Narrowing the constraints on the act of making meaning together creates more transactional relationships based on incresingly incomplete and inaccurate information. This is world we are showing to AI agents. The actual human world is also relational, multi-faceted, subtle and soaked with meaning. As we feed our robots a particular picture of ourselves it’s possible that we are also becoming that very picture. Depth of relationship and meaning becomes replaced with a smeared, shallow breadth of connections and transactions.

There is no better way – no faster way, even – to develop trust than to be together. I think this is so true that it certainly is axiomatic to my practice and how I live my life. And if trust is the critical “resource” we need as human beings, to not only live well but to also address the existential threats that we face – which are all entirely created from our own lack of trust – then being together face-to-face working, playing, singing, struggling, discussing, and figuring stuff out is the most radical act of hope and generosity we can make, to ourselves and to our descendants.

I suppose there will always be a top three list of threats to human existence, but it would be nice if those top three were things like “sun goes supernova” or “super volcano blankets the earth in decades of darkness” and not actions for which we are entirely responsible.


* It also occurs to me that alien cultures who are able to pick up and understand the electronic signals we have been radiating towards every planet within 100 light years of ours will also get a very particular picture of who we are as a civilization. Never mind what was on the Voyageur record. Monday’s TV news has already overtaken it.

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