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Category Archives "Facilitation"

End of year reflections

December 24, 2022 By Art of Hosting, Being, Bowen, Collaboration, Community, Complexity, Design, Facilitation, Featured, Football, Leadership, Learning, Music, Practice, Stories, Travel 10 Comments

Smelhmelhélch (Passage Island) at the mouth of Átl’ka7tsem (Howe Sound) before the snows came earlier this week.

Some notes on 2023 while I have a moment to review them.

The year began with the death of my father and is ending with worries about the serious and lingering health issues of other senior family members and so in a lot of ways this year has been split between personal grief during the first part of the year, and the waiting, supporting and attending in the second part of the year. Several times during the year, I haven’t found myself at my best. And that’s added on top of the persistent and low level background radiation that comes from the feeling that the world is slowly coming apart on this part of the planet and we are collectively ill-equipped to deal with it.

It hasn’t left me pessimistic, but I have noticed that I’m sad at what we have lost, which most of all appears to be the collective capacity to DO SOMETHING about the long term prospects for our planet and the community of living things that occupy it. as irrational as that thought is, because truthfully, it has been that way for my whole life, nevertheless, there is a feeling of loss. I’ve always described myself as an optimist because I believe that there is always something better we can do or embody, but the general prognosis needs power and wealth to radically change directions, and increasingly, I’m not confident that will happen. And so we push on.

Work

My work is changing, and has done throughout the pandemic. In the past I did much more face to face and one off facilitation work and delivered teaching through Art of Hosting workshops, for which I travelled the world. As I get older, I am more interested in teaching and supporting younger facilitators and so there is much more teaching now and one-to-one coaching and we are also taking work that is larger in scope than facilitating single meetings, in which we are focused on longer term support for leaders and organizations who want to be more participatory and more engaged with meaningful work. I like this as it means we develop longer term relationships with a few clients and are able to see the results of our work together over time. Additionally most of this work continues to be online, which suits me well as I have become more of a homebody and more introverted in the last three years. I do love face to face work, but as I get older I find it much more tiring, and I appreciate the ability to deliver quality content to folks and then turn off my computer and go to the garden or play guitar for an hour.

In 2023 I will turn 55 and I have a strong commitment that on my 55 birthday we will begin the process to scaling back and only working four days a week. We have been planning on this for a while, and I’m really looking forward to this shift. I feel like I need it for all kinds of reasons. In my calendar starting June 13, every Friday for the rest of my life has a recurring event that says “Fridays off for the rest of my life.”

This year Harvest Moon which consists of Caitlin Frost and myself along with our stellar assistant Laura O’Neil, had 27 clients. Many of these were larger projects working within large organizations and involving a lot of teaching and capacity building to support leadership and organizational change. We do this with a set of tools and practices that include participatory facilitation methods from Art of Hosting, Dialogic Organizational Development approaches, Participatory Narrative Inquiry, complexity work and personal practices for rigorous inquiry on limiting beliefs. This year we packaged these into bespoke programs in complexity focused participatory leadership for the Executive levels and senior leadership of a major university, a Crown corporation, an Indigenous government, a national labour union and one or two smaller organizations. We embedded several three day Art of Hosting/Art of Participatory Leadership workshops in these settings, and also used our course material we have been developing around complexity and personal leadership practices to complement the strategic conversations that we hosted. We have written four extensive workbooks for these programs and this might well turn into something more formal in the years ahead.

We amplified all of this work with story collections primarily using NarraFirma to gather stories and PNI to design sense-making and strategic interventions. This last capacity has become key to our work now and I have now run upwards of 30 story collection and sense-making projects through NarraFirma since the pandemic began. Although we have become really good at working with this material online, this work is most powerful in person, and it is one of the things I am looking forward to doing more face to face.

Partners

Over the past year we have worked with many partners and it is my usual practice to name them. They live in five different countries (Canada, USA, Netherlands, Moldova and Australia) and working with them makes it possible for all of us to do amazing work together. My gratitude to them all.

  • Harvest Moon partners Caitlin Frost and Laura O’Neil
  • Tatiana Glad
  • Meribeth Deen
  • Bhav Patel
  • Kris Archie
  • Kelly Foxcroft Poirier
  • Tiaré Jung
  • Amy Lenzo and Rowen Simonsen at Beehive Productions
  • Phill Cass
  • Ciaran Camman
  • Amanda Fenton
  • Quin Buck
  • Corrina Keeling
  • Jodi Sanford
  • Kinwa Bluesky
  • Chad Foulks
  • Geoff Brown
  • Teresa Posakony.

Teaching

This year I offered several open enrolment courses with colleagues.

Learning

In addition to everything I learned from teaching these courses I also enrolled in two important programs myself to deepen my own practice.

  • Weaving It In: Making evaluation part of your work. This was an inaugural offering from my close colleague Ciaran Camman and combined their decades of evaluation experience with solid complexity and participatory practice. A nice combination of theory and practice and experiential learning.
  • Co-Resolve introduction to Deep Democracy with Camille Dumond and Sera Thompson. After about 20 years of Sera challenging me to become friends with conflict, I finally came to study with her and this was a great course. The biggest shift in me is seeing how my conflict-averse tendencies have shifted from conflict resolution to what I’m calling “conflict preservation.”
  • This next year I have signed up for Cynthia Kurtz’s deep dive into Participatory Narrative Inquiry which is a 20 week long practicum during which my colleague Augusto Cuginotti and I will be running a PNI project with a client. I haven’t done any learning like this at this sort of scale since University. I’m looking forward to it.

Living on the web

My first website was a collaborative writing project with my old friend Chris Heald called Stereotype back in 1995. It was a proto-blog in the style of suck.com, which even 25 years later is a remarkable documentation of the shift of life from physical to online. So I’ve lived through a lot of iterations of web life. This past year I started a long wean away from the walled gardens of Facebook and Twitter and began writing again on my blog with more frequency. I started a Mastodon account and have used that as an opportunity to rethink how I have compartmentalized my life online to suit various audiences. For the most part I have maintained a professional kind of look here and on my @chriscorrigan twitter account and I have devoted hours and hours of time to soccer life through my @salishsea86 twitter account. That is all changing slowly. I maintain some twitter accounts for the supporters group of the soccer team I co-own, but otherwise, I think everything will eventually be centralized back here with micro-posts on Mastodon. I will republish links to these posts through Facebook, LinkedIn and twitter as usual.

I’m slightly looking at LinkedIn again as there is some interesting professional content there that used to be published on blogs, but as much as possible I am integrating interesting content into my feeds at NetNewsWire. That is where I will be doing most of my reading, as the endless scroll of twitter and facebook are no long giving much value and Instagram is useless for my life, other than keeping up with our footballers who are half my age who only post there!

Avocations

This year has had three big commitments outside of family and work. As a founding member of the TSS Rovers Supporters’ Trust, I have spent the year selling shares to 351 co-owners of Canada’s first community-owned semi-pro soccer team. We have done some remarkable things this year including winning a League Cup on the men’s side and qualifying us for Canada’s national championship, the Voyageurs Cup, which is, mindbogglingly, the pathway to the FIFA Club World Cup. We will play a meaningful match in the first round of that competition in April against a Canadian Premier League professional team and the only thing better than actually getting this far would be effecting a giant killing in April. It has bee a remarkable journey all it’s own.

Another responsibility that I have devoted myself too is chairing the Board of the Rivendell retreat centre, a contemplative centre on Bowen Island. We have come through a pandemic and stayed afloat and are now beginning to engage in active fundraising for our longer term sustainability. This role is part of the way I live out my contemplative spiritual practice alongside a commitment to leading worship once a month at our little United Church on Bowen Island. I love that job. It helps us to afford our part time Minister and I get to dive deep into topics and scripture readings that are close to my heart. Perhaps I’ll post my sermon notes here in the new year if that’s of interest to you.

Music is my love and my third commitment. I have been singing with a renaissance choir doing medieval liturgical music and madrigals and studying jazz guitar on my own. My guitar teacher sadly died in April, and I miss him dearly. We had only a few lessons this year as he grew sicker. Learning jazz alone with only you tube videos and fake books is incredibly hard but incredibly rewarding and I’m hoping this year I might be able to study with another teacher and finally get a chance to play with folks.

Life on an island

I have lived on Nexwlelexwm (Bowen Island) now for 21 years and seen many changes over that time. I have blogged about living here for most of that time. These days we are facing a huge population turnover and some rapid growth which has introduced lots of new folks to the place and radically changed the culture. Community events are returning which is essential if we are to repair the cohesion as a community that has been lost through the pandemic. I feel that we are fragmented in many ways, and we are being confronted with some very challenging situations including a ferry system that is crumbling under global staffing shortages, strains on our little island infrastructure, economic pressures from living in one of the most expensive places on earth with no level of government committed to radical change, tourism pressures and mindset that sees the places increasingly as an under served and under resourced suburb rather than a rural community. These changes have been steadily occurring over the past number of decades but social media and a lack of face to face contact has made them more pressing.

In the natural world, the big news is the tremendous numbers of humpback whales and orcas that have returned to our seas, and there are almost daily sightings of these mega-fauna. Ten years ago that was unimaginable. While that is happening, we have also witnessed some extreme weather, including long hot droughts in the summer which are the biggest threats to the place. Things change here and being grounded in place means that one can be a long-eyed witness of it all.

So that is the state of play on Christmas Eve 2023. At the end of a year in which I was not at my best, after three years of living in a strange new world, entering the half way point of my 50s. Thank you for sharing this year with me. Say hi. I hope we can cross paths next year.

A nice collection of facilitation resources

November 30, 2022 By Facilitation One Comment

Courtesy of my friend and colleague Bhav Patel, here is a link to some great facilitation resources collected and curated by the ICA:UK crew. ICA is the global network of practice that has brought the Technology of Participation approach into the world, and this is the first time I have come across a comprehensive collection of tools that supports that approach.

I have added that link to my own eclectic collection of quality facilitation resources. That has long been the most popular page on this site!

Updates and some shares

November 18, 2022 By Art of Harvesting, Art of Hosting, Being, Complexity, Facilitation, Featured, Football, Music

It’s been a fair few interesting weeks. A heavy work schedule with some important in person facilitations, combined with steady online work and teaching and an extended family health emergency is stretching our resources around here. So here’s a little news.

Social media rethink

On the social media front I’m still active on Twitter, and just waiting to see what happens there. But I have also opened a Mastodon account and I like it better. Twitter was created in an era where the speed and interaction and brevity of text messaging met blogging. Mastodon feels much more like blogging in that we all have accounts that hosted in different places and you can follow each other. it’s like Twitter meets blogging plus an RSS feed. Consider your friends’ Mastodon accounts as mini blogs rather than twitter accounts. At its best, Twitter is great for banter and conversation and has a feel of a transparent text conversation. But it’s under the control of a single unstable genius at the moment and demonstrating why we should not trust critical infrastructure to single individuals or companies. Musk is messing with Twitter as if someone got hold of the power grid and decided to create a whole new type of power generation by firing all the hydro dam technicians and trying to find nuclear scientists to keep the old system going and also get a new one up and running right away.

Twitter was robust. Robust things fail catastrophically. Musk is in danger of taking the compancecy dive into chaos from which return is neight guaranteed nor cheap.

So just stay here by subscribing to this blog’s RSS feed or subscribing by email over there on the right sidebar, or add me at Mastodon @chriscorrigan@mastdn.ca. I’m still on Facebook and LinkedIn but I don’t interact much in those places.

What I’m doing besides work

I might start sharing some different content here, and probably will do so as well at Mastodon too, so in addition to posts here on complexity and facilitation and working with groups, you might start seeing some stuff relating to other passions I am interested in. That includes building Canada’s first ever supporter owned semi-pro soccer team, TSS Rovers, who won a men’s championship in our fourth season and are on our way to play pro-teams in Canada’s national championship for the Voyageur’s Cup. If you are in Canada you can buy a share here and be a part of history. Our teams play in the third level of men’s soccer in Canada and the highest level of women’s soccer.

You may know I am a long time amateur musician and I sing and play liturgical music, folks songs, Irish music and popular music and I have started expanding my guitar chops by studying and learning jazz guitar over the past few years. That has married two passions – jazz and guitar – that I have kept separate for most of my life because the thought of getting them together was overwhelming. But I’m having the time of my life playing this music. Enjoy what I am enjoying. Here’s a Canadian guitarist I am studying, Reg Schwager and legendary bassist Don Thompson playing Everything Happens To Me.

So those are a couple of things that might seem to pop up here out of the blue.

Some cool stuff to share

Finally, I continue to read and earn about my professional craft and lately I have come across some hight quality recourses that I HAVE to share with you all:

So there you go. What have you been up to?

The Diamond of Participation

August 17, 2022 By Art of Hosting, Conversation, Design, Emergence, Facilitation, Featured, Learning 2 Comments

One of the earliest maps I ever discovered in my facilitation career was Sam Kaner et al.’s Diamond of Participation. It has been a stalwart companion for more than 20 years in my work. It forms a key part of the way the Art of Hosting community talks about process architecture, usually referred to as “the breath of design,” owing to its pulsation between divergence and convergence.

I realize I don’t have much on the blog about this map. So I thought I’d share my summary of Kaner et al.’s seminal work, The Facilitator’s Guide to Participatory Decision Making. If you don’t yet own this book, buy it now. It is an essential resource for all facilitators.

The Diamond of Participation

The Diamond of Participation is a map of the group process created by Sam Kaner and colleagues that identifies several phases a group goes through to create participatory decisions.  

As groups engage with complex decisions, a very common journey goes through emotional and creative phases. Our ability to stay open to this journey enables us to discover new ideas, enter into the unknown, engage with difficult dynamics and make sustainable decisions.  As a map, the diamond of participation helps us navigate the terrain of participatory decision-making and can help a group identify common traps, pitfalls and opportunities. Alongside personal leadership capacities to host and participate with presence and openness, this map, with tools and practices to help move through each stage, can support engaging, creative, participatory decision-making.

The diamond is divided into five zones or phases that groups go through. In each of these zones, leaders can help groups make good decisions by paying attention to the emotional terrain and using good tools at the right time.  

Zone 1: “Business as usual”

Most decisions and conversations go quickly.  You might need a few ideas and a couple of options, but the pathway is clear, and there is little or no controversy about what to do.  Because we are conditioned to make decisions this way, it is common for groups to close a conversation down early, and for complex conversations this can have the effect of both avoiding conflict and limiting choices and possibilities. 

When important decisions are on the table and there is no easy or obvious solution, groups enter the diamond of participation. Good leaders, with an awareness of the underlying patterns the diamond illustrates, can help guide a group through these stages toward more effective participatory decisions. 

Business as usual involves:

  • Quick decisions
  • Debate over dialogue
  • No focus on relationships

Zone 2: The Divergence Zone

Once it is clear that there is no obvious or clear decision, groups enter the Divergence zone. Familiar opinions get bandied back and forth and diverse perspectives on the problem begin to surface. This can be an enlivening time as a group searches for options and brainstorms possible paths forward. In the early stages of the divergence zone leaders can invite teams to explore different points of view and perspectives and introduce three key types of thinking: Surveying the territory, searching for alternatives and raising difficult issues.

Surveying the territory is done with methods that collect stories, perspectives and data and share them between the group members to build a shared picture of the diversity that the group is working with.

As a group searches for alternatives, holding intentional dialogue interviews, undertaking learning journeys or gathering stakeholders together can provide valuable information and insight.

But in truly complex processes, the answers are still not evident, and emotions can turn negative, with frustration and impatience beginning to appear.  At this time, leaders need to be able to host the difficult conversations that come up so that diversity and difference don’t turn into unproductive conflict. In these moments, working with limiting beliefs and taking the time to sit in processes like circles and hear feelings and emotions becomes an important part of the work.

From this point, the group enters the Groan Zone, a sometimes painful part of the journey that can lead to fresh thinking and innovative decisions if it is well-hosted.  

Zone 3: The Groan Zone

As a group enters the groan zone, people begin to struggle in the service of integration and in releasing their attachment to their own perspectives. Creating something new requires mixing, combining, and letting go.  This can be a fraught experience rife with confusion, irritation, discouragement, anxiety, exasperation, pain, anger, and blame. It is no surprise that we want to avoid the groan zone, but for a group to discover new things, leaders can help people through the groan zone by engaging two types of thinking: creating shared context and strengthening relationships.

Creating shared context helps to re-ground a group in their work. This can take the form of paired interviews or group conversations where people explore different perspectives with a deliberate intention to listen for differences and where each other is coming from.  Focusing on need and purpose can be valuable here as it gets a group “out of the weeds” and into remembering the deeper intention and the bigger picture. 

Strengthening relationships is important in the groan zone, because frayed relationships will undermine the sustainability of a decision.  Practices as simple as sharing stories, or going for a walk together can alleviate acute conflict and give people a chance to shift out of positions and reconnect to each other.  

Work in the groan zone is heavily influenced by emotions and it is a lifelong practice for leaders to work on their own comfort and resourcefulness around conflict and strong emotions if they are to hold a group through this work.

Personal leadership practices are key to developing the ability to stay present and host process effectively in the groan zone. Developing deep self-awareness and presence, and using self-inquiry practices to shift reactive patterns can be helpful.

Zone 4: The Convergence Zone

When a group has worked through the groan zone, it comes time for convergence. This is where new ideas, fresh thinking and innovation can rise to the fore. The convergence zone precedes decision making as options are weighed, paths forward are discerned and, in larger processes, prototypes are designed for the purpose of testing new ideas.  

When working towards a decision, three types of thinking are helpful: applying inclusive principles, creative reframing and strengthening good ideas.

Moving through the transition from groan zone to convergence requires a change in the container and the work. Inclusive solutions require a commitment to an inclusive decision making process, so it can be good practice to have the group design and adopt a set of inclusive principles to guide their work. These can be used later in the decision making phase as well.  

Creative reframing invites the group to look at the work with new eyes. Having come through the groan zone together, all of the ideas that were gathered and discussed in the divergence zone take on new life. Looking at solutions with creative processes like scenario planning and TRIZ helps to introduce new ideas and perspectives to strengthen proposals.  

And strengthening good ideas is the way towards making a sustainable agreement. Once ideas are contested, experimented with and considered it comes time to strengthen them through prototyping and piloting. The idea is to move the new ideas towards a decision by working with them through various scenarios first.  Whatever can be done to strengthen an idea helps.

Zone 5: The Closure Zone

In participatory decision making processes closure usually involves making a decision together. This could be through a vote, or a consensus process, or it could even mean that the leader takes the decision alone with the consent of the group.  Regardless of how closure comes about it is useful to agree together on the rules of decision making and then facilitate a decision.

Starting with agreeing on the rules and process gives you a chance to have a dry run through decision making with your group and this is especially useful if the decision you are making is contentious.  Start by agreeing what would constitute a good decision and what a good, robust process is for making that decision. There are different versions of what consensus decision making can mean. You can research and try different approaches that best suit your context. For example, you may want to test consensus and have a rule that if someone is opposed to a proposal that they must bring an alternative to consider. You also might want to make some rules about timeliness of the decision or the maximum amount of resources available. When the group owns the process, it goes a long way to having them own the outcome.

Facilitating a decision can take various forms but typically goes through four stages:  First, prepare a proposal that is simple and clear and that ensures that everyone knows what they are voting on. In some cases you might prepare two or three proposals in order to poll the group of options.  Regardless, a proposal for a decision should be something taht is easily understood and easy to compare against other options.  

Second, test the group for consensus. See who agrees with the proposal and who has questions or other things they would like to add.  This process allows for a final set of conversations to strengthen the proposal. If you experience blocks and vetos at this stage of the process, this can give you good information about changes that need to be made or ongoing relationships that will need to be tended after the decision is made.

Third, iterate the proposal and review it again.  Focusing on the major issues and questions means that the iteration process can be focused and aimed at creating a stronger proposal.  Finally, make a final decision. That may be a vote or a consensus decision depending on what is required of the process. 

Once the decision is made, the process is closed and the work continues.  It can be important to give some thought to how the decision is communicated and implemented as part of your next steps.

Supporting learners with ADHD in online sessions (and everywhere else)

August 4, 2022 By Art of Hosting, Design, Facilitation, Featured, Learning 6 Comments

I think I’m definitely feeling like my work is online for the foreseeable future. While I do have some face-to-face sessions lined up for the fall and winter, most of what I am going to continue to do is host meetings and learning online.

Even though I have been doing that since probably 2004 or so when I first started using Skype I continue to learn about how to make online environments more interesting and, most importantly, more accessible. From time to time I put out a call to help me learn about people’s needs and experiences. Back in June I asked folks with Attention Deficit Hyperactivity Disorder (ADHD) how to help them participate at their best and I got lots of useful answers. I trust that the people who answered self-identified as folks with ADHD.

Here’s what I learned:

Preparation

Right off the top folks said that it helps to have lots of advance notice of what is going to happen in the meeting. Now, this is a hard one for me, because I tend to improvise a lot and respond to the direction the group is going in. That’s fine for me because I’m the one with agency and I can control how much bandwidth I have and choose the stop the work for a break when it feels good to me. But for folks that regulate their participation and attention through structure and preparation that can be a tiring ride and quickly erodes their ability to absorb material, and participate in discussion. To that end, I’ll be trying these strategies:

  • At the outset, let participants know how the day will unfold, what the break times are and what the discussion questions are likely to be. This helps people to think through material and to prepare and how to measure out their attention and participation.
  • Help ground the meeting in a strong purpose. Let people know why this work is relevant to them. That helps folks stay engaged in the session. This is good invitation practice.

In-meeting participation

Working online is very hard on the attention span for most people. It asks a lot of us to stay in one place, watching a grid on a flat video screen, engaging in activities that seem repetitive. If something is going on too long, it’s easy for attention to wander and the brain to start focusing on other things. Good facilitation in general should be avoiding these situations, but for folks with ADHD, specifically these strategies were offered.

  • In the session, provide a mix of activities to generate and support thinking. This could include a few minutes of silent reflection at the outset of a conversation so participants can think about the question before responding or engaging in dialogue and exploration.
  • Present material in smaller chunks and allow for some time to absorb and for participants to ask themselves “what is new here?” Longer presentations start to lose the viewer especially if the material is dense or full of new terms and concepts. I’m massively guilty of this and so going forward I’m going to try to present material in short, ogical, connected chunks that allows for integration.
  • For learning exercises, provide activities that invite people to explore a concept and even provide a little challenge that allows for a safe-to-fail probe and a little dopamine reward. This little post from Nadia is one that inspired “the creative challenge” as a part of my facilitation practice.
  • Don’t allow a few people to go down rabbit holes at the expense of everyone else’s learning. This can often happen in a plenary session, so I try to have people go into small groups to process some of the things they are hearing and learning.
  • Sticking to commitments is important. If there is a break at 10:30, break at 10:30. I know already from years of working with folks with diabetes that scheduled meal times are essential and can’t be missed. This is true of folks with ADHD as well.
  • Provide visual maps for the content that is being discussed. How does this link to other stuff we have been doing? My partner Caitlin is really good at doing this, and contextualizing our current learning in a larger landscape of what we are doing. It’s like those recaps that come before TV episodes…”previously on Star Trek…”
  • Use tools like polls to engage people’s thoughts in plenary and then open the floor for comments based on that. Using tools like Menti gives people a chance to reflect and offer some text and so you can hear from everyone and not just the one or two who manage to get their voices heard.

What to do afterwards

As my friend Christie Diamond reminded me years ago, “the conversations starts long before the meeting begins and it ends long after the meeting is over.” To that end, it’s helpful to have a few plans for how to continue to participate after the meeting is done. For many people, the brian keeps sparking and having somewhere to contribute insights that come later is helpful. To that end it’s useful to let participants know what they can do afterwards with their insights. If there is a way to contribute, provide an email address and let them know how long that channel is open for. In our courses we use Kajabi as a learning platform that allows for discussion to take place in a forum at a later date. For programs like Complexity From the Inside Out which runs over nine weeks, these spaces are useful for asynchronous contributions.

So those are good strategies to use. I myself have never been diagnosed with ADHD, but when I look at symptoms I recognize many of the ways my brain works in those lists. Certainly the suggestions that my twitter correspondants provided would make MY own participation work better. I will leave you with a good short list from the UK National Health Service that provides some useful strategies for living with ADHD, many of which are simply good design principles for well delivered and accessible participatory events in general.

Thanks to all who contributed. What OTHER strategies should we add?