A box of donuts that Joanna Vervoza-Dolezal, the starting centre back for TSS Rovers, brought for the Swanguardians on the last game of the season. Reciprocity in support. Yesterday I had an informal call with a person who is leading up customer relationships for a large local company. The company is both a profit-making venture but also is a community institution and has a profile and responsibility beyond just the bottom line. We were talking about how the organization was stuck and the different approaches that the organization was taking towards customer relations when we stumbled onto an untapped area …
