It’s an old post by Henry Mintzberg from 2015 but he tweeted it out today and the message is as current as ever. If Mintzberg is retweeting seven year old essays, it’s probably worth paying attention to them. Here’s the essence: Someone I know once asked a most senior British civil servant why his department had to do so much measuring. His reply: “What else can we do when we don’t know what’s going on?” Did he ever try getting on the ground to find out what’s going on? And then using judgment to assess that? (Remember judgment? It’s still …
