I was up north on the weekend, working with a small community that has been driven apart by a large and contentious decision. It doesn’t matter what it was, or what either side wanted – the result is the same result that happens in many small communities: people who are friends and neighbours shouting and fighting with each other.
The team I was working with are trying to reinvent the way this community is engaged. We used a lovely redux of Peter Block’s work to help frame our conversation about design and implementation. A few things stood out for this group with respect to Peter’s work.
Changing the room changes the conversation. We talked a lot about the fact that changing engagement starts in this room and in this moment because this room IS the community. When we dove in about what was missing from the way the community engages it was clear that the ownership piece was the biggest one. As in many community meetings the way people traditionally engage is with passion that is directed outward. There is an expectation that someone else needs to change. We joked about the sentiment that says “I’ll heal only after every else has healed!” It was a joke but the laughter was nervous, because that statement cuts close to the bone. So we DID change the room and decided to hold a World Cafe. gathered around smaller tables, paper in the middle, markers available for everyone to write with…
So how do you begin a meeting with people who are invited to take up the ownership of the outcome? I am not a fan of giving people groundrules, because as a facilitator it puts me in the position of enforcer, and gives people an out for how the behave towards one another. So instead we considered the question of what it looks like when people are engaged. What stood out is how people “lean in” to the centre of the conversation. So the question became, how do we get people to lean in right away and take ownership of the centre?
The solution was simple but was later revealed to have tons of power. At the outset of the cafe as I was introducing the process I gave the following instructions:
“That paper in the middle is for all of you to use, as are the markers. We want you each to record thoughts and insights that other need to hear about. So before we begin I invite you to pick up a marker and write your name in front of you. <people write their names>. Now I want to invite you to answer this question: what is one thing you can do to make sure that this meeting is different? Write your answer beneath your name.”
People took a moment to write their names and their commitments. And they shared them with each other at the table. That is how we began.
The first round of conversation proceeded as usual, but I noticed something very powerful in the second round. When everyone got up and moved around they took a seat in someone else’s place, and often the first thing they did was to read the name and the commitment that was in front of them. Can you imagine coming across the name of someone who you have a disagreement with only to see that they have written “I won’t fight anymore” beneath their name? The core team is now going through all of the tablecloths and making a list of the commitments that people made. Taken on their own, they form a powerful declaration of willingness.
People reported that this was the best meeting the community had in a long time. And it had a lot to do with this tiny intervention of public ownership for the outcomes.
The last couple of weeks my deepening of perspective on the four fold practice of the art of hosting has continued. In the Art of Hosting Water Dialogues we are teaching the practice and inviting participants to reflect on what they already know about the practice. Here is a snippet of the harvest from our work this week:
Presensing and hosting yourself
- Be place based
- Sense what could be better
- Develop confidence
- Prepare for surprising outcomes
- Centering before entering
- Personal wellness: sleep, eat and hydrate
- Give yourself enough time
- Know your participants
- Remember that you are always a learner
Participating
- Connect people to purpose
- Learn and speak with a common language
- listen and ask questions and be curious
- Take notes and connect to learning from elsewhere
- Realize that you don’t need to know everything
- Celebrate and reinforce commonalities
- Ask good questions
- Empathize and synthesize
- Notice your projections on to other people
- Response-ability
- Act on your beliefs and values in a positive way
- Trust yourself
Contributing and hosting conversations
- Create space for dialogue and for a community that cares.
- Bring together diversity for better innovation
- Make people comfortable and invite them to push their boundaries
- Invite respect
- Pay attention to logistics and the quality of space
- Create a space for invitation and learning, where disagreement is legitimate
- Work from common purpose
- Recognize and name the elephants in the room
- be clear about the purpose of and the intended harvest of a conversation
- provide the minimum structure to focus work while allowing for emergence
- Host people to enable them to engage in uncertain cisrcumstances
- Level the playing field for wisdom
- Use methods that bring in diverse voices
Co-creating the community
- Create collaborative buy in
- Change must come from the margins of the system, sustained by a core that is willing to co-create
- Do activities that connect rather than prescribe answers
- Always plan with an eye to sustaining momentum
- Develop a close network of mates and work together
- Work with people and have fun with them too.
- Collect and share stories
- Collaborate with complimentary allies
- Seek inspiration across disciplines.
Here is a little diagram of the chaordic stepping stones mapped onto Sam Kaner’s Diamond of Participation. This is a pretty geeky Art of Hosting map, but essentially it describes the way planning unfolds in practice.
The chaordic stepping stones is a tool I use to do a lot of planning. These nine steps help us stay focused on need and purpose and design our structure and outcomes based on that. the first four steps of Need, Purpose, Principles and People are essential elements for the design of an invitation process. Getting clear on these steps helps us to generate purpose, questions and an opening for good participatory process to flow.
The next three steps of Concept, Limiting Beliefs and Structure help us to think about how we will organize ourselves to hold space for emergence. This becomes especially important in the Groan Zone, the place where a group is struggling with integration of ideas, diversity and creativity and where they feel lost and tired. Good process helps us to hold a group together through that struggle.
The last two steps, Practice and Harvest, help us to shape our outcomes, create a process for impact and create useful artifacts and documents of our learning process that can help others to continue the conversation.
The chaordic stepping stones are a design tool, meaning that we think through all of them at the outset of an initiative, and refine them as circumstances change. This diagram shows how they become active through the life of a process.
At our art of hosting water dialogues this morning, several insights on the four fold practice of hosting:
- on hosting ourselves, one of the participants who used to work in emergency medicine shared his team’s mantra: in an emergency the first pulse you take is your own,
- participating means coming to any situation with curiosity and an ability and desire to learn something
- the practice of hosting doesn’t mean you need to be an expert. To convene you simply need the desire and courage to call and hold.
- the practice of co-creation is born from generosity and sharing resources, skills, opportunities and knowledge.
- as we move through the four fold practice we evolve from a learner to a community of learners to a community that learns. This last shift is often the hardest.
- at the core of this practice is intention. To come to the practice with intention is to activate it.
- it is surprising how quickly we can move to co-creation when we have practiced together once, we did a signing exercise that took the group through two rounds of co-creation and we quickly moved to creating music together that was unimaginable 10 minutes before.
I love how groups just spark insights. You can teach this stuff dozens of dozens of times and there is always something new to learn.
First of all there is no such thing.
Second, a friend asked me the question “What is the idea group size for collaborative process?” and in trying to answert the question I emailed him the following (please note that this is all off the top of my head, and in practice I usually go with intuition, relying more on patterns than rules):
Innovation generally starts with individuals, so I like to build time into to processes for people to just be quiet and think for a bit. Small groups can help refine and test good ideas, and large groups can help propagate ideas and connect them to larger patterns. In small group work, in general, working with an odd number is helpful because it creates an instability that keeps the group moving. If you want solidity, you work with even numbers. So it goes like something this:
1 = innovation, idea generation, inspiration and commitment
2 = Pairs are good for long and exploratory conversations, interviews, and partnering
3 = Good number for a small team to rapidly prototype a new idea
4 = A good number for a deep exploration. You benefit from having two pairs together, and from having a little more diversity in the group than in two.
5 = good number for a design team; there is always an instability in a group of five and good diversity, but the group is not so large that people get left out.
6 = Good for noticing patterns, and summing up. A group of six can be entered from three pairs coming together as well, allowing for insights gathered in pairs to be rolled up.
7 = At this scale we are losing the intimacy we need for conversation, and so generally I will work a group of seven into 3 and 4 if we need to break up.
8 = is too big. And it is no coincidence that big conferences are boring, because most hotels have tables that can accomodate 8, 9, or 10 people which is too many for real conversation. At these scales, people start to be able to dominate and introverts dry right up.
It is a good practice to use a huge group (like in the dozens or hundreds) to source the diversity that is needed for good dynamic small groups, and then to find ways to propagate ideas from the very small to the very large.