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Citizens as owners

April 26, 2011 By Chris Corrigan BC, Community 4 Comments

Last week I was in a number of conversations about the role of governments and their relationships to citizens.  I heard a common metaphor in these conversations, one which sounded familiar to me from my days working in the federal public service: people were speaking of citizens as customers.

In their desire to provide good services and meet community needs, governments often consider citizens as customers.  Big consulting firms, perhaps re-purposing their commercial processes, sell this idea.  Conservative commentators and those who import business ideas into the realm of public administration are enamoured by the simplicity of the metaphor. The problem is not only that it’s not true, but it’s also the wrong metaphor.

For starters, citizens are citizens and not customers.  The art of governance is not the same as leadership in a business setting.  Communities are not strategic entities with goals and mission statements – what is the the strategic objective of your neighbourhood?  So much community planning confuses processes and measures aimed at organizational efficiency and applies them to community building.  The purposes are different.  The purpose of community is belonging, happiness, a sense of security, wellbeing, resiliance.  Communities are not efficient, they are not a good use of resources, they do not exhibit directionality.  People who live in communities rarely think of themselves living in a strategic entity, but they often think of applying strategic planning to other people’s communities.

Citizens are not customers.  They are citizens.  And as such they are entirely responsible for the community they create or choose not to create.

But if you do insist on using a metaphor from the commercial world, then try changing the conversation from citizens as customers to citizens as owners.  What if citizens were considered the owners of their community and their governments?  What if it was their role to create plans and ideas about their future and to invite development, amenities and services to meet those needs?  If you are an elected official or a community planner or a developer, how would things change if you approached citizens as the ownership group of the enterprise you are involved in?  Citizens are owners in the fiscal sense, the property sense and also owners of their future.  This is not about just owning land and paying taxes, this is about the commitment of time and energy you invest in a great community.  That makes you an owner and gives you a responsibility for the future.  It is up to governments NOT to rob communities of this responsibility, but help enable them to exercise it.

Peter Block’s six conversations and his reframing of community are immensely important in this respect. As are many of the tools you can find at the Orton Foundation’s website which looks at the role of heart and soul in community planning and sees citizens as owners.  These are not “soft” tools or touchy-feely processes: rather they are powerful ways to engage with communities and citizens to create  the kinds of resilience that sustains communities through good times and bad, and that makes development possible and relevant.

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Mine eyes

April 25, 2011 By Chris Corrigan Being One Comment

Monet Refuses the Operation

Doctor, you say that there are no haloes

around the streetlights in Paris

and what I see is an aberration

caused by old age, an affliction.

I tell you it has taken me all my life

to arrive at the vision of gas lamps as angels,

to soften and blur and finally banish

the edges you regret I don’t see,

to learn that the line I called the horizon

does not exist and sky and water,

so long apart, are the same state of being.

Fifty-four years before I could see

Rouen cathedral is built

of parallel shafts of sun,

and now you want to restore

my youthful errors: fixed

notions of top and bottom,

the illusion of three-dimensional space,

wisteria separate

from the bridge it covers.

What can I say to convince you

the Houses of Parliament dissolve

night after night to become

the fluid dream of the Thames?

I will not return to a universe

of objects that don’t know each other,

as if islands were not the lost children

of one great continent.   The world

is flux, and light becomes what it touches,

becomes water, lilies on water,

above and below water,

becomes lilac and mauve and yellow

and white and cerulean lamps,

small fists passing sunlight

so quickly to one another

that it would take long, streaming hair

inside my brush to catch it.

To paint the speed of light!

Our weighted shapes, these verticals,

burn to mix with air

and changes our bones, skin, clothes

to gases.   Doctor,

if only you could see

how heaven pulls earth into its arms

and how infinitely the heart expands

to claim this world, blue vapor without end.

~ Lisel Mueller

found at the excellent panhala

My eyes are getting worse.  Not just the worse that comes with age but the worse that comes with a degenerative eye disease called keratoconus.  I have had keratoconus since I was a teenager, and I’ve become well used to seeing the halos and double images, blurring and other illusions.  My eyesight varies with weather and rest and a multitude of other factors but unless I’m wearing my hard, gas permeable contact lenses, my eyesight is pretty bad.  Not debilitating, but far from good..  At a distance, even with glasses, I can’t make out faces, and that combined with my aging memory serves to create weird situations, when I call one person by another name and so on.  I’m not that old, only 42, but old enough to notice how things have changed.

As my memory gets worse, I can reframe it as living more in the present, but until I found this poem, I had no way of reframing the decline of my eyesight, which is not serious yet by the way, but bad enough that I get sad about it from time to time.  I recently had a consultation to see if there was any chance at a new procedure called cross-linking, which is an alternative to an eventual corneal transplant, but the verdict was that I don’t have enough cornea left to make such a procedure possible.  Science and technology are constantly advancing though, so perhaps in the future things will change.  But for now, I take a lot from this poem, from Monet’s protestations in this poem and especially “I tell you it has taken me all my life  to arrive at the vision of gas lamps as angels,  to soften and blur and finally banish  the edges you regret I don’t see.”

Stunning.

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The week’s tweets

April 24, 2011 By Chris Corrigan Notes

  • Wrapped in birdsong this morning. Sent in my way with the thin light of fog filtered sun. #
  • Fiddleheads and blackberry leaves for tea http://post.ly/1vlxb #
  • One way to get off the ferry http://post.ly/1vlxg #
  • “@thichnhathanh: Understanding Our Mind: No Mud, No Lotus http://t.co/oRRekXv” westcoast spring version: no swamp, no skunk cabbage. #
  • When I need to come back to the centre of practice, I love to revisit this video of some of my best friends from 2008: http://t.co/ErLftO8 #
  • Sunshine. Warmth. Football!

    WHITE!

    CAPS!

    #WhitecapsFC #

  • Teutur just tweeted ad so am I.

    Go #WhitecapsFC #

  • Ooo eee Hassli! Ooo eee Hassli! (to the tune of the ManU Cantona chant). We r Singing it in sec 228. Join us! #WhitecapsFC @southsiders #

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The week’s tweets

April 17, 2011 By Chris Corrigan Notes

  • Cold air, sea fog and rain. And the faintest scent of flowers on the wind. #
  • http://yfrog.com/h2f33doj sunrise over the Inner Harbour in Victoria. Off to Royal Roads Uni to work with health system leaders today #
  • http://t.co/oLVuklz #
  • “@ChairFNHC: Our time is short; make it count… You have a purpose in life, so achieve it.”. Doing my best, Doug! #
  • When the wind dies down the sea becomes glassy and everything is reflected in it. Same with the thinking mind. #
  • My ears are woken up. I am pulled from complacency. A loon calls out on Mannion Bay this morning. #
  • Rest finally in peace John Bottomley. A great and tormented musical mind is gone. #
  • A peal of thunder last night and a bright clear morning dawned today. #
  • Little bit of April snow. http://www.youtube.com/watch?v=n-Eo_kj-auQ #
  • The breath of my beloved swirling up into the chill morning air. #
  • The cedar house rules: Haida Gwaii’s land-rights revolution. This is what is possible: http://t.co/rlNw8O3 via @globeandmail #
  • Teitur just tweeted and so am I

    Let's

    Go

    Whitecaps!

    #WhitecapsFC #

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World Cafe when the world is falling apart

April 15, 2011 By Chris Corrigan Community, Design, World Cafe

In a recent email thread between Bob Stilger and a bunch of us friends and colleagues about how to support community rebuilding in Japan, Nancy Margulies shared this story of working in post-Katrina New Orleans with a series of World Cafes:

I hosted a number of World Cafés in New Orleans. The participants were a mix of people who had been directly impacted by the flood and those who had less or no material loss. We used the time for people to exchange their stories, share their feelings and listen to one another. This story-telling seemed to be so necessary that we didn’t attempt more initially. However, during the last round I asked the question, “What can community be for you at a time like this?” or a similar question. My co-hosts for these events were churches and local non-profits.

After a few months I offered “Cafés of Hope”. In those events we provided a sheet of paper that is placemat sized in front of each participant. I asked them to draw a symbol that represents hope for the future and then with lines radiating from the center write down key words or images to convey examples of what gives them hope. We did this in silence. Then people shared at their tables and as they listened if they heard something that they agreed was hopeful they added it to their “Map of Hope”.

As people moved to new tables they took their maps with them and build upon them as they heard more stories of hope. One variation I used was to ask each table to leave behind a few words or images that represent hope (by drawing/writing on another sheet of paper that was in the center of the table). This remained with one person who shared its meaning with the 3 new people who joined the conversation at that table.

At the end of the Cafe we harvested the ideas and each person was encouraged to take their map of hope home and share it with someone else, post it and add to it as more moments of hope came to mind.

After the initial work of providing immediate aid and safety for people, in disasters there is the need to rebuild community. It might not be an immediate need but it is an important one. Relationships are critical to rebuilding. A few years ago, speaking with a colleague that works in refugee camps in sub-Saharan Africa, I learned that most people, when they first arrive in a camp fleeing violence, malnutrition or worse, ask first about their families and friends. If they are able to connect to people quickly in the camp their chance at survival increases. Community resilience is built on those connection of the heart.

Nancy’s cafe design provides a brilliant and quick way to begin this process.

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