Today a post by Peter Buys on the OSLIST caught my eye…
I am fully convinced that Open Space is a marvelous tool to stimulate individual creativity; spontaneous collaboration (for the duration of the Open Space event); and an expression of trust in people by the client (in other words the ones who bought / decided for the Open Space event)…Many if not most Open Spaces are only very short blips (events) in typically much longer processes of change. But the Open Space does not really address that issue nor does it really offer (as far as I know) options on how to proceed beyond the time-bound Open Space event.
I am not a professional facilitator of short term events, in the sense that I only live of assignments for such one time events. Rather I work as a facilitator of long term processes in a specific sector (since 8 years the water sector). When dealing with long term processes of change, as a facilitator, one is obliged (I feel) to think beyond one time events and
rather constantly look for options and ‘most appropriate’ facilitation methods and tools for specific phases or steps in such processes. That means that one time Open Space may seem adequate, another time it can be one of the many other methods, tools, instruments that are at the disposal of a facilitator….
At times, I must admit, I feel ‘professional facilitators’ of one-off events (like an Open Space event) think fairly lightly about what will happen next and what kind of facilitation may be appropriate. It is not in their terms of reference, so why bother. Do I see this correctly?
I agree. Organizations and communities have a life long before an event and a life long after the event. One event does not create change.
As an OST facilitator I spend easily 75% of my time with a client preparing the ground for an Open Space event and getting very clear about how action is to be supported. The process is not magic…what makes it sustainable is the practice before, during and after the event. If a leader can work with participants and members of the organization or community to develop practices that support Open Space, then the results that one experiences in an event such as emergent leadership, passion and responsibility, deep engagement and so on, can be supported moving forward. It is then that the people in the organization become learners of practice and practitioners of their learning.
Open Space is powerful often because it challenges traditional notions of control, management and leadership. People get excited because they see what happens when we do things a little differently. But with no sense of how all of this gets grounded into the life of the organization and community, there is no harvest of the benefits, and no tendency towards change.
Michael Herman and I have called this part of working in Open Space “Grounding” and that represents a whole set of practices that is about supporting action, aligning work with the natural flow of work in the organization, and making it all real – “getting it out of the room with integrity.”
Grounding practices complement the other practices we teach and write about: Opening, Inviting and Holding. Without grounding, the work stays in the ether.
I think this is true, by the way, of any short term intervention aimed at facilitating “change” in the organization. Working with leaders and participants in Open Space needs good coaching and needs facilitation that not only opens and holds space but, in the words of the International Association of Facilitators, teaches new ways of thinking. It is for this reason that I believe we facilitators have to align our use of Open Space as a process with the practices that we also live in our life. If we view OS (or any process) as simply a tool without being in ncomplete alignment with it, then it doesn’t provide the fullest possible potential ground for work.
I am not an advocate of using OST for everything. I am a strong advocate of using OST where leadership is willing to practice opening and invitatation, where they hold and trust people and have a stroing sense of how the work can be grounded. If we have those conditions and we have urgency, passion, complexity and diversity, then we can play marvellously, everytime, with results that last.
Here’s a report on an OST meeting that I did on the weekend for a really interesting project which got youth to monitor violations of the UN Convention on the Rights of the Child in the city of Vancouver.
The project was the brainchild of a number of organizations in the Vancouver, who came together to ask about how the UN convention could be used to draw attention to some of the pressing issues faced by children and youth in Vancouver. These issues included experiences in the child welfare system, poverty, lack of equitably funded education opportunities in poor neighbourhoods, safety and treatment by police, transit security and others in power.
The project lasted over two months during which youth facilitators working with a team at the City of Vancouver set out to hold focus groups to educate youth about the Convention, and to gather information from youth themselves on rights violations. More than that though, the youth were also invited to create visions for the future and for the society that they wanted to see, and these visions were harvested through words and pictures.
All of this work through local neighbourhood organizations culminated this past Friday and Saturday. Thirty-five youth gathered on Friday, to meet one another, build community and most importantly, reflect on their experience in the process and create a performance piece that would express a summary of what the project had learned. The performance itself involved the construction of a mural, some spoken word and rap, music and playback theatre. Parts of the performance were in English, Spanish, Portuguese, Hebrew and Russian.
Saturday morning, leaders from various levels of government and organizations were invited to join the youth in Open Space to figure out where to go forward. The project was officially over on the Saturday, and so we wanted to create a space in which the messages would get sent and an invitation made from the youth to the adults to work together to keep alive the spirit of what was happening. Fifty-five people gathered Saturday morning, and the youth did their performance which kicked off a short and intense Open Space. There was some significant power in the room, including two Members of the Provincial Legislative Assembly one of whom is the the provincial child welfare critic. Topics raised included what to do to help youth live independently and in safe conditions, stopping police harassment of Aboriginal and Latino youth by working with the police, and educating youth and adults on rights. All of the groups were composed of both youth and adults and the feeling in the room was one of possibility and optimism, despite the huge nature of some of the changes that were being discussed. To have provincial politicians sitting in the room with street youth, working together to move forward the learnings from the project was a powerful experience.
Increasingly I am seeing the possibility involved in bringing creative expression into play with youth working in Open Space. I know there have been many conversations about playback theatre in the Open Space community over the years, but, being a little slow on the uptake sometimes, I’m just now beginning to see how it integrates with OST work. The creative pieces, and the process of creating something together, is another practice ground for passion bounded by responsibility, and youth find their voices in many different ways when they are invited to work together to create art which is used as an invitation for action. There are a number of places in which I think this can be a significant combination and I’ll be looking for opportunities like this over the next little while. In the meantime, if you have had experience combining youth, creativity and Open Space together, let me know so I can continue to expand my horizons on this a little bit.
Drop dead gorgeous Norwegian song, for a day in which the snow is blowing and the fireplace is the most inviting place to be.
From Doug at FootprintsintheWind.com:
“Conversation changes the world. To suggest to someone that their ideas will be heard and acted upon is the most radical thing we can do. Any time we listen to someone that is what we are conveying”
One of the most fundamental teachings for me from the Art of Hosting is about attention to design. When we sit down to consciously create conversational spaces in which people are invited to show up whole, we can have a significant impact on the work at hand.
Meetings are popularly knocked for being all talk and no action. Business magazines are full of strategies for getting the most out of a meeting, or better yet, determining how important a meeting is, and finding ways to blow it off. This is the result of meetings that are planned and hosted with no attention to the quality of the conversation that is to go on. Most companies and organizations seem to save quality only for the “real work” – producing goods or providing services. For some reason, conversation and the skillful design and conduct of productive conversations aren’t seen as work and so they don’t get the same attention as “results.”
And yet, everything we know about innovation, creativity, competitive advantage and responsive service talks about how critical it is that these be incubated in an atmosphere of quality social interaction. Convening meaningful conversations is hard work but the effect of skillful dialogue is real talk and real talk is real results.
As a facilitator, and a designer of conversational and learning process, I like to be intimately involved in the creation of spaces for conversation. Oftentimes clients will call me with an agenda pre-set and want me to “facilitate” by which they mean keep people on track, take notes on a flip chart and do little more than chair the meeting. Without exception, these kinds of meetings seem to always fall short of expectations. When I can begin working with a client before anything is written in stone, we can design process that takes our conversations to a generative place, a place where meaning, emergence and innovation happens. And this is accessible on a daily basis, even in the mundane conversations of day to day organizational life. This kind of conversation is satisfying, and people leave feeling like they have done some real work.
These days, my most satisfying projects are ones where we begin with a conversation about the project that is well hosted. If talk really is results, then every conversation we have in the project needs to be this way. Conversation that springs from what really matters engages both the heart and the feet – passion bounded by responsibility – and becomes a powerful catalyst for the kinds of changes we are looking for.
Although creating these kinds of conversation is an art in itself, there are several things you can do to design conversations that matter:
- Be present. Full conversations occur when we show up whole and offer our full presence to the work at hand. This means relieving yourself of any distractions, and giving the gift of real attention to the conversation and the people within it.
- Work with real questions. A client yesterday provided me with a set of questions for a consultation meeting that were abstract and academic. For a consultation, my concern was that the questions would reach the edge of learning for both participants and the client. They were good questions to start with but we quickly moved to questions that were real, questions which were actually on the minds of people doing the work and questions to which no one knew the answer. When we can invite people to converse around questions like this, engagement goes very deep very quickly.
- Invite the edge. There is an edge in every good conversation that makes it real. It is the edge between known and unknown, control and emergence. When we sincerely invite people to join us in an exploration of the unknown, and we let go of expectations for outcome, we get on the same side of an issue. It’s a scary place to be, but it is the edge at which new ideas emerge, ideas which were never present in any one mind at the beginning of the meeting but which leave the room in everybody’s minds, and with energy around them to boot.
- Pause, reflect, discern. A capacity to steer plain old discussions to meaningful conversation is the capacity for discernment. Instead of judging what you are hearing, sit with it. Invite a pause: “Wait a minute…let’s just reflect on this for a second.” And then really give some silence to this. Invite people to sense what is going on and perhaps take personal notes about what they are sensing. Then invite the conversation to resume and watch how meaning suddenly arises out of the more attentive social space.
- Harvest deeper learnings. Once the business of the meeting is done, take a moment to reflect on the deeper story. What happened? How did we get from the beginning to the end? How did ideas and innovation arise and under which conditions? What is replicable here? This kind of learning is known as second loop learning, and it is how we practice and learn and then practice again. I am now doing this with projects as a whole, especially where the projects engage powerful emotions and feelings. When we are done the substantive work, we head into a retreat, which could be a day or just a few hours, but it helps to do it away from the regular business environment to harvest the deeper learnings. The result is a much deeper commitment to what has happened and a better appreciation of the ways in which conversation has helped the change.
There are many ways of mapping and designing good process, whether you use appreciative inquiry, Sam Kaner’s diamond of participation, focused conversations or other dialogic methods, but what matters is practice. Continually seek the opportunity to refine your practice of both hosting and engaging in real conversation. The practice field is vast: it appears every time you speak with another human being. Take every chance to understand how it is that talk changes everything and soon you will begin see it happening.
Something soft to go with the rain that is falling today on the west coast of Canada. I know little about this piece other than it appears on a compilation called “Below Code” from Japanese label Comatones Records of 10 years of mix tapes. Comatones describes itself as “dedicated to the production and dissemination of non-categorical contemporary electronic music.” The whole album is a fascinating listen.