Confirmed yet again that the way to build community, and indeed strengthen participatory and democratic societies is to do work together.

Peter Levine, who I feel like everyone should read, has a nice little blog post today that serves as a bit of a gateway to his own research and thoughts on this topic. Here’s his basic thesis:

People are more likely to trust institutions if they are involved in diverse, participatory groups, because such participation gives them a feeling of agency, teaches them that compromise is necessary (it’s not a sign that leaders are corrupt), and encourages them to share and critically assess information.

A few times this past year I have been in situations that have borne out this reality, for better or worse. For example working with folks in different places on the opioid crisis, for example, it is clear to me that folks can come together across all kinds of ideological differences if there is actual work in the centre to do. Grappling with the realities of governance, community building, the provision of services and policy making is edifying work. It’s hard, and requires relationship and commitment. Everyone has opinions about things, but rolling your sleeves up and getting to work is where relationships and therefore community is built.

It has been true for a while, but community engagement – the traditional “ask the people what they think” kind – is now clearly a dead end way to make things happen. Polling drives policy and as a result you get truly stupid decisions that don’t at all improve life for people but rather just keep the voters electing populists to power. Simplify problems, seed the population with simple platitudes and memes, convince them that “your guy” has the answers and then poll them on the results.

Trust in democratic institutions, a key theme of Peter’s work, is undermined by this approach to community. People don’t believe polls (except the analytics folks working for parties that shape narrative as keenly as marketers working with personalized market segmentations – see what I mean?) and people don;t believe in surveys either. A recent survey in my home community of 5000 people had 250 returns, to which a suspicious refrain of Facebook amongst folks with zero statsitics backgrounds was “That’s all? How can they make decisions based on such a paltry sample.”

The exercise of engagement is often window dressing. It can result in hundreds and hundreds of text answers on qualitative surveys that have no rhyme nor reason to them. Comments like “fix the potholes on Elm Street” don’t mean anything without context, even if a bunch of people say them. And worse still when you ask people how to make the neighbourhood safer, you will be stuck with all manner of opinion and regurgitated talking points fed to folks who know nothing about sociology, criminology, policing or urban design. The value of the content is nil. The value of the exercise is “we consulted with the community and decided to fix the pot holes on Elm Street as a way of solving the problem of community safety.” And so leaders do what they want.

Election success now is about saying you will do a thing, then doing something and successfully externalizing all the bits that didn’t work so you can take credit for the small thing you did. If people buy what you are selling, you will get re-elected. It’s easier just to say vacuous things like “Axe the Tax, Build the Homes and Bring it on Home” over and over and over and over again until people get so sick of you that they elect you to office just to shut you up. From there, you meet the realities of governing, and memes and slogans won;t get you through.

But there are ways out of this state of affairs. On the decision-making side I think we should be investing heavily in citizen assemblies, such as the one currently underway in Saanich and Victoria which is exploring how to merge two cities. These bodies, in which citizens are chosen at random and enter into a learning journey together to understand the issues at play and recommend courses of action. My friend and colleague Aftab Erfan has recently written about the results and potential of citizen assemblies to do proper engagement which honours democratic and participatory principles and generates meaningful accountability for elected leaders in using their power.

And, back to Peter Levine’s work, I believe there is a tremendous potential in the approach of shared work that he advocates above. Some of the most engaging work I have done has included Participatory Narrative Inquiry approaches, which help people gather, listen to and make sense of each other’s stories as they seek openings and affordances for taking action on complex topics. The process itself builds the social connectivity that builds the basis for collaboration and community. It complexities the work of building things like justice (which Peter has a lot to say on) and helps us to understand that there is no single authority that can deliver the perfect outcome in a society.

Democratic societies thrive where there are democratic institutions that help stabilize the conditions that create freedom and diversity of association, participation and contribution. We are entering a period of dire outlook for this kind of rich ecosystem of collaboration. Get out there and make things together with others.