It is time to leave the enclosures. It is not worth trying to make our social networks work under the terms of unfettered fascists and venture capitalists who prey on our attention for profit.
From time to time I have conversations that remind me of the principles that guide my own work in different aspects of facilitation and engagement. Today, in two different design conversations, I was reminded of these again, and I took a few notes as we were talking. These aren’t the be-all and end-all of good practice, but they are things that roll off the tongue and are basic heuristics for how I structure and facilitate public engagement sessions.
- Ask constructive questions. One of my pet peeves is when folks want to structure a public engagement with a presentation of a half- or well-formed policy proposal and ask “What are we missing?” In most cases once a piece of legislation or a plan reaches the consultation stage, the decision is already made that we are going in THIS basic direction. The “What is missing?” can imply that there is room to throw the whole thing out, or it invites ideological contributions that can derail the conversation. Instead, share material and then ask “what would make this stronger?” or “What would make this fail if we didn’t’t address it now?”
- Foster participant ownership: Real transparency can demand of us that we ask participants to share information with us in their own words, in their own handwriting, and in their own voice. As much as possible, have your participants shape their own input, and make sense of it together. The extent to which you are coding data, making summaries, and writing reports and responses alone and outside of the group’s work, is the extent to which they are being left out of the process. So think very consciously about that.
- Ask authentically curious and open-ended questions: in North American culture we have a pre-disposition to asking yes/no questions. We can often appear very curious in doing so, but a question that leaves only two or three possible answers doesn’t actually allow a person to fill it with their wisdom. A simple example is something like “Do you think this proposal will work?” questions that start with verbs and ending question marks usually logically invite a yes or no answer. So practice crafting a question that allows for thoughtful reflection, and provides answers that you cannot yet see such as “how can you see this proposal working?” or “what is your reaction to what we just shared?” Also, avoid questions like “do you think we should go with this proposal or something different?” which still invites a binary choice even though people may choose to answer it with more detail. If you require a follow up question to make a person’s answer more clear, then ask that question in the first place.
- Clarify how responses are to be used: There is nothing worse than being invited to a public consultation meeting only to have your ideas dismissed or ignored. Perhaps the only thing worse is being invited to a process where you believe you are helping to make a decision when in reality the decision is being made elsewhere. I call this “engagement washing.” It’s so important to frame public meetings so that participants are clear about what is happening and what is not happening so that they can make an informed choice to participate and how to participate.
- Facilitate difference, not consensus: Most public engagements are not decision-making processes. Many times in my career I have had to hold decision-makers accountable for making decisions and not outsourcing them by saying “the community needs to agree on this before we implement it.” The role of the community is to be a difficult, diverse, conflicted, heterogeneous, mass of opinions and ideas. Decision makers are elected to make decisions in that context. When facilitating public engagement, I tell my clients that our job will be surfacing differences and not arriving at consensus. Illuminating differences helps decision-maker make good strategic choices and helps them to understand the costs and impact of their decisions.
- PAvoid the tyranny of inclusion. Many engagement processes suffer from what I call the tyranny of inclusion. This operates when we believe we need to respond to every single comment and piece of advice equally. Practically speaking, that requires us to respond to a focus group or expert panel in the same way as we might respond to an anonymous troll who left a comment in passing on a survey form or in a social media thread. When structuring engagement processes, I usually shape circles of engagement that make it clear that the more responsibility you have for the outcome. The tighter the feedback loop for your advice. This principal goes hand-in-hand with design principles of equity of voice and inclusion of different lived expertise in engagement and decision-making, and there is no perfect balance.
- Engagement practice can sustain or undermine democracy: in the courses I teach on engagement I stress this point constantly: how we engage affects people’s feelings and trust of democratic processes. Engagement processes that are restrained, restrictive, or opaque signal and unwillingness to engage with the messy realities of community and citizen. Open, validating and meaningful engagement that can help shape public policy. Decisions helps build, and strengthen democratic participation. This should go without saying, but seeking efficiencies in engagement processes can have the effect of smoothing over all the tricky bits that make democracy and participatory life rich, creative, and co-owned. So be conscious about the choices you make when structuring engagement.
So those are a few. There are many more besides these, not to mention rigorous thinking about power. But these are among the most important ones to begin with for me.
Thomas Homer-Dixon writing in the Globe and Mail this weekend:
Constitutive moments are a special kind of historical inflection point. Powerful actors like U.S. presidents always operate within a constellation of macro-trends, cultures, institutions, and social and political alliances. But during constitutive moments, they have a rare opportunity to radically reconfigure that constellation because the usual constraints on selecting from, combining, and adjusting its elements are greatly weakened. The systems they’re operating within are abnormally susceptible to massive change.
Leaders who effectively exploit these opportunities can create not just profoundly new ways of doing things, but also new ways of seeing things. A constitutive moment shifts our deepest understandings of the world and its possibilities, and to the extent that these understandings partially create the world around us, it shifts our world’s essence itself
I’m coming back from nearly 2 weeks working in the United States and I would be lying if it didn’t feel like it was a little bit like watching the film of people enjoying the last few minutes of their holiday before the tsunami hit Indonesia in 2004. I’m not sure if the foreboding dread I feel for my friends and colleagues in the States is an over-reaction, or whether I’m not taking it seriously enough. I think Homer-Dixon‘s article captures it quite well. It’s a constitutive moment, and what that means remains to be seen, but I’m reading articles about the fragility of Canada and our inability to meet what’s coming without strong and visionary leadership. I’m reading articles and opinions I never imagined would appear in mainstream newspapers. I see that we are at a loss. Mired in the apprentice moment.
The people we’ve been working with over the past two weeks, in academic institutions in Texas, and community organizations, and foundations, and frontline agencies in Alaska, are the best people. They are the folks that will be present for what’s coming. They are the ones who are always extending care, who are putting the best interests of their students and clients and colleagues front and center. I leave them feeling concern and love and admiration for them. Many are scared. Some are ready. Others are welcoming this moment. It’s not simple.
We truly have no idea what is coming. And so I leave this montage of four images which I took on a walk around downtown Seattle on Saturday, and which captured my mood and the feeling of the city on a beautiful cold, perfectly clear, January 18, 2025.
The set up for the weekly staff meeting at the Alaska Humanities Forum offices in Anchorage.
We spent the day yesterday with our colleagues at the Alaska Humanities Forum (AKHF) preparing for the Art of Hosting that begins this morning. AKHF is an organization that has long embraced the Art of Hosting as a way of operating both their internal organizational functions and their relationship and gatherings with their partners and programs. All over the world there are organizations like this, not always obvious or seen by the global Art of Hosting community, because they labour away on their own work. But until the pandemic every staff member of this organization was sent south for an Art of Hosting once they were hired on. It has been six years since that happened so we are here to partly fulfill that need and to work with several of their partners.
What’s great about this is Kameron Perez-Verdia is on our team. As President and CEO of the organization, he is embodies the practices of participatory leadership which he first learned at a Shambala Institute Authentic Leadership in Action workshop back in 2008 with Toke, Monica and myself. Kameron was raised in the whaling village of Utqiagvik, which is the most northerly point in Alaska. We talked a lot yesterday about the kinds of community gatherings that take place there when the whale hunting crews bring in humpbacks for the community. We talked about the importance of presences and check ins in meetings and how that grounded start to important work is a critical aspect of every part of day to day life, from whaling to a staff meeting in Anchorage.
Kameron and I were talking about the balance between chaos and order yesterday as we were exploring how we could teach the four-fold practice together and he shared with me a term that Yupik elders had taught him about dynamic balance: Yuluni pitallkeqtuglluni, which translates roughly as “just enough to live a good life.” It refers to the amount of connection that we need in a gathering or community, or the amount of structure in a meeting or a process to bring about a feeling of family (tuglluni means family) but allows for agency. We talked about “balance” which in the Yupik world is not a stable equilibrium between two competing forces, but a dynamic, constantly sensed state that is reposnsive to the context.
Perhaps this will be come a theme of our work in the next three days, but it’s a helpful way to contextualize the practices of the Art of Hosting: presence, participation, hosting and co-creating. Each of these are context dependant, which is why they are practices. Bringing just enough to live a good life is the art that implicit in the name of the practice “Art of Hosting.” While many folks seek a stable, always applicable tool or way of doing things, the art of hosting or participatory leadership is about the application of a world of practice to an ever changing context. In being sensitive to what is needed, and how to do it depending on conditions, we constantly create the right balancing moment between too much and not enough, just enough to live a good life.
We start in 2 hours.
Sitting here in the Seattle airport in the midst of a very long travel delay. We are working in Anchorage this week and flights there have been delayed and cancelled all day due to a massive windstorm. Our flight was due to leave an hour ago. We have another six hours to wait. All good. Travelling in northern North America in the winter requires endless patience and the occasional bout of creative travel planning. There is nothing better than threading the needle to get the last seat. It’s a much better way to channel energy than getting angry at the weather.
So I was reflecting on some old blog posts and found this one from 2015 where I talked about my working tech set up. Back then it was kind of popular to share things like that on blogs. Ten years later it’s interesting to see what has changed.
Infrastructure
I have a full office now. Since our son moved out in 2020 I have occupied a downstairs bedroom which affords me a proper office chair, an adjustable desk and a space for two guitars, a digital keyboard and books. I need more shelves, as the piles accruing in the corners of the room are starting to give me anxiety.
Our internet comes through Rogers now. Since 2015 when I last documented this set up, Rogers has run fibre to our island, and bought out Shaw. Internet is reliable and high speed and we’ve had very very few problems.
When I’m home on Bowen Island, I often walk the 1.5 kms to village and work in our library which has just installed a booth for taking calls. It’s a good place to write and a fantastic community asset. I think public libraries are as important as schools, water systems, and ferries.
Hardware
My workhorse these days is a 2021 iMac. It’s the first desktops I’ve had in a while, but once the pandemic changed life forever, my MacBook Air could handle the load of a lot of video and the screen wasn’t big enough to host online. The desktop is starting to show its age, and I probably need to give it a good cleaning. My old MacBook Air failed me in 2022 and I replaced it with a new one then.
An Epson printer is mostly used for printing music these days. Almost everything I do is done digitally now.
I have a iPhone 13 which keeps me connected. I’v started weaning myself off it, so it currently sits in another room from where I am most of the time. Even still, it’s remarkable how much I use it. I have some social media presence and I read various newspapers and news sites most mornings. I am studying Italian on Duolingo and I’m a crossword fan. Tripit is how I keep my travel schedule straight.
I have a Kindle which holds documents and ebooks that I find on BookBub, as well as free ebooks from Project Gutenberg and elsewhere. I mostly read actual books, but the Kindle is still always in my backpack.
Basic apps
These days almost everything I do now is in the cloud, using apps and web tools. It’s pretty remarkable. Caitlin just bought a new laptop and it was so easy to open it up, download a few apps and get back to work. Back in the old days, doing migrations was a day of work. Instead of buying software outright these days, we have subscriptions.
Over the past few years I have migrated most stuff to the Apple Universe. If Apple has the app for it, I’m using it. Once Safari acquired the capability to to Voice Typing on Google Docs, that sealed the deal for me. Chrome is on board but very rarely used. For Google I do use Gmail still as my primary email address, but I read all my mail through Mac Mail and the Calendar is kept in iCal. The only reason to enter the Google verse is to set calendar dates and attach a Zoom meeting automatically. I wish Apple would bring that functionality to iCal.
I use Apple Maps for navigating because it has better integration with my calendar, but Google Maps tends to be a better option because I assume it has more data points, so the real time updates are useful. Also for driving in unfamiliar places, Google Maps tends to give clearer instructions with lane selection and the names of streets more constant than in Apple Maps.
Most of my writing is done on Google Docs. Especially since the pandemic, this just remains the easiest and most universal platform for collaboration. I still use Evernote for capturing and clipping web sites, articles and papers. It’s my digital library. However over the years it has become clunkier and clunkier and so I have moved my notes and reminders back to the Apple apps. It makes them easier to share with my partner too.
We use Zoom for video meetings and workshops, and Padlet and Miro as our white board collaborative spaces. Since Google Jamboards were discontinued, we’ve subscribed to Padlet and find their Sandbox app to be a very good substitute, and slightly more powerful. We are using Kajabi to manage our courses. I use NarraFirma for Participatory Narrative Inquiry projects and run a separate NarraFirma server for that work.
Apple Music is my preferred streaming platform. Not Spotify.
Web publishing and Social Media
If you are reading this, you will know that I still use WordPress as the engine for my blog. Folks seem to find posts here through Google searches, reposting to social media and subscription. I’ll do a separate post on my approach to blogging these days, but suffice to say I think that self publishing is probably more important than ever now. I keep an active set of blog feeds in NetNewsWire, which is my feed reader of choice these days.
I was a power Twitter user from near the beginning and build a decent following there. Musk’s take over ruined that as a useful app. The app has long ago been offloaded from my phone and my business and soccer accounts have both been made dormant. They will just sit there now.
Likewise I have gone off Facebook for almost everything but republishing blog post links and a few specific connections to communities I am a part of. I hate Facebook, and as Zuckerberg has firmly entrenched his presence in the gallery of fascist oligarch propagandists, it’s losing its usefulness daily. I despair how many continue people use that site as their entire experience of the web.
I use LinkedIn to share posts and find interesting stuff. It’s tough though. It’s like walking through the Grand Bazaar in Istanbul trying to make friends and have a good conversation while people constantly try to sell you stuff you don’t need.
So these days I have pledge not to invest in building a social network on any platform owned by a billionaire who can just change his mind on a whim. To that end you will find me on Mastodon, and specifically on the mstdn.ca instance which is large and inclusive and has a values statement I can support. On Mastodon I share links and engage in some conversation. I think of it as a true microblogging platform, so it compliments this one. Every month I publish a summary of links I find there on this blog.
My Mastodon feed is bridged to Bluesky so if you can follow me there if you like, if you prefer that app. I don’t engage in conversation there on that account.
You will find me active on Bluesky at my account devoted to my participation in the world of Canadian soccer.
Social Infrastructure
Since that post in 2015, things have changed and things have stayed the same. Still singing in local choirs, one based in our United Church and the other, Carmena Bowena, an a cappella Renaissance choir that performs locally. Things have changed since the pandemic, but village life is still the same. I feel less close to friends these days. I’m not drinking as much, so I don;t show up at the Pub, but I’m not averse to a spontaneous hour long cup of coffee, like I did yesterday.
My volunteer commitments have mostly wound down for now with the exception of TSS Rovers, the semi-professional soccer team that I co-own with 450 other shareholders. We are Canada’s first supporter owned soccer team and play in the Men’s and Women’s divisions in League 1 BC, basically the second tier of Canadian soccer. I’m a member of the leadership group for the Supporter’s Trust which represents the voice of the community owners on the Board. I absolutely love being a part of this.