I am trying to book a flight from Vancouver to Penticton. \u00a0 The Air Canada website is giving me all kinds of errors tonight and I have been ploughing away for about 45 minutes trying to secure a booking.<\/p>\n
In an effort to just cut to the chase, I called the reservations centre. \u00a0 They normally have a $20 fee for booking over the phone, but I assume that they will waive that to get me a booking as the web site is clearly down.<\/p>\n
To my faint surprise and astonishment, Kevin, the reservations agent, says he can’t do it. \u00a0 He suggests I call Air Canada tech support and get them to phone him to tell him that the web site is down so that he can waive the fee. \u00a0 That strikes me as not my job.<\/p>\n
Here’s a better way to handle it, Air Canada. \u00a0 Trust your customers, especially your frequent fliers. \u00a0 Isn’t Aeroplan a “loyalty program?” \u00a0 Is loyalty one way? \u00a0 When we tell you there is a problem, believe us, make the booking and sort it out at your end. \u00a0 If I’m lying, you’re out $20 (but you have my fare), and you can put a note on my Aeroplan file saying I’m a scam artist. \u00a0 It would save you having a blog post written about you at 1:41 in the morning by a tired and irate customer. \u00a0 Also, trust your staff to make the call to waive the fee without someone in tech support okaying it.
\nIf WestJet flew to Penticton, this would not even be an issue. \u00a0 They would have had my $472 in a flash and they don;t charge a fee for phone bookings. \u00a0 For want of a $20 fee, Air Canada sends me packing. \u00a0 When I told Kevin I would call Westjet (just out of sheer frustration) he said “Sorry we can’t help you.”<\/p>\n
Yeah, well. \u00a0 I’m still stuck needing to take your airline to Penticton. \u00a0 Cold comfort.<\/p>\n
[tags]air canada, customer service[\/tags]<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"
I am trying to book a flight from Vancouver to Penticton. \u00a0 The Air Canada website is giving me all kinds of errors tonight and I have been ploughing away for about 45 minutes trying to secure a booking. In an effort to just cut to the chase, I called the reservations centre. \u00a0 They normally have a $20 fee for booking over the phone, but I assume that they will waive that to get me a booking as the web site is clearly down. To my faint surprise and astonishment, Kevin, the reservations agent, says he can’t do it. …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[1],"tags":[],"class_list":["post-1037","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/piBp1-gJ","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/posts\/1037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/comments?post=1037"}],"version-history":[{"count":0,"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/posts\/1037\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/media?parent=1037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/categories?post=1037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chriscorrigan.com\/parkinglot\/wp-json\/wp\/v2\/tags?post=1037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}